Table Of ContentWorkingo n tqhue atlyio fw orkinlgi fe
Internatisoenrailoe nst heq ualiotfyw orkinlgi fe
Vol8.
Editori--n Chife
Hanvsa nB einum,
FounadtifoornB usinAedsmisn istrDaetltif-oRno,t terdam
EditorPiaanle l
FreEdm ery,
AustraNlaitaino nal UnCiavnebresrirtay ,
NitiRs.Dh e ,
NatioLnaablo Iunrs tiNteuwtD ee,l hi
MaukM ulder,
FoundatfioroB nu sinAedsmisn isitornDa,et ltf-Rotterdam
Einar Thorsrud,
WorkR esearch IOnssltoi tutes,
EriTcr ist,
UniverosfPi etnyn sylPvhainliaad,e lphia
DicWka lton,
HarvaUrndi verBsoisttyo,n
TommyW ilson,
LondoGnr aduSactheo oofBl u sinSetsusd iLeosn,d on
The QualiotfWy o rkinLgi fseer iebsa sb eeens tabliins choeldl aborwaititothnh I en ternational
Councfioltr h eQ ualiotfyW orkinLgi fe.
Workionngt hqeu aloift y
workilnigf e
DevelopmenitnEs u rope
InternaCtoiuonncfaioltlr h Qeu aloiftW yo rking Life
...
GMartiGJVnijuhsoP fufb lishing
Boston/TheHague/London
Thper oducotfti hroeen p woarflstn ancbeytd h Gee rmMaanr shFaulnld ,
WashingDt.o.CI nt,cs o ncepatniddo ens iwgints,he lecotfpi aopneo rns
defmcerdi taenredid ai toiftn hgme a nuscwraiuspn td,e rtbayak gr eonu p
off ou'rc orrespondents':
AndreAlaiso tShw,i tzerland
MaxE ldeNno,r way
OscOarrt smFarna,n ce
Renvea n VdleirHs otl,l and
Thewye rlea tjeori nbeytd w oot heJresnn,By l akUeni,t eKdi ngdaonmd,
MargaBruettt eUrniitsesKd,i ngdTohme.i ntrodsueccttoairnoydtn h e
fmasle ctoiuotnl isnoimenexg p eriaenntdce enst aptliaovnftes h eed itorial
groupa,rb ey M axE lden.
Copyri®g h1t97b9y t heI nternatCioounnalc fiolrt heQ ualityo fW orkinLgi fe.
All righrtess ervNeod p.ar to ft hem ateriparlo tectbeyd t hicso pyrighnto ticmea yb e
reproducoerud t iliiznean dy form orb yan y meanse,l ectroonrmi ecc hanicianlc,l uding
photocopyirnegc,o rdionrgb ,y anyi nformatsitoonr aagned r etriesvyaslt em, without
writtpeenrm issiforno mt hec opyrioghwtn er.
Llorary ofC ongrCeasst alino Pugbilnigca Dattai on
InternatCioounnaclfi olrt heQ ualiotfyW orkinLgi fe.
Workinogn t heq ualiotfyw orkinlgif e.
(Internatsieornioaenlst heq ualitoyf w orkinlgi fve.8; )
1.La bora ndl aboricnlga sses-EurEocpoeanno miCco mmup.itcyo untries-Addresses,
essaysl,e ctur2e.sI .n dustorrigala nization-EuErcoopneaonm iCco mmunitcyo untries
Addresseesss,a ylse,c tur3e.sE. m ployeerse'p resenn'ta itnmi aonagement-European
EconomiCco mmunitcyo untries-Addreesssasyesls,e, c turIe.sA .li othA,n dreasI.I .
WilsoTno,m my.I IIT.i tlIVe..T itlQeual:i tyo fw orkinligf eV.. Se ries.
HD8380.5.1541 979 301.44'42'079941 -44
ISBN0 -89838-QOl-4
ISBN9 02 070 8742
Printaendd b oundi nt heU niteSdt atoefsA merica. H f)
·Contents
Prefa.c .e . IX
EinaTrh orsrud
SectioOnn e:I tnroduction
l.P rojecta ngdao paplrso aincchr:e asaicntgi onQa.bWl..eL
knowled.g e. . . . . . . . 3 . . . . .
Max Elden
SectiTowno :Q uatlyio fw orkinlgi fiem porvementisnE urpoe:
Nationparlo gramsma endp erspectives
2.T hea ctiporno graomfmt eh Gee rmafne degroavle rnment:
Reseaorntc hhhe u manizaotfwi oornk ilinfge. . . . l.l .
WernerM enden
3.Q .W.dLe.v elopimnHe onltlsaa nnod v:e rview 21
Hansv anB einuamn dR enev and erV /ist
4.S wediinsdhu sdtermioaclr 1a79c7yp:,r ogreasnnsde wg overn-
menitn iti.a t.i v.e s . . . . . . 35
DoronGu nzbegr and0 //eH ammarstmr o
5.H istobraicckaglr aonuadnc dt ipolnat nosw aimrpdrso vtihneg
qualiotfwy o rklifineing t hUen itKinegdd om . . .4 5�.
.
JennByl akaen dM argareBtu ttsesr i
6.A geneorvaelr voifte hwce u rrent Q.iWn.I Lt.aN loyst:ce esn e
ont hsei tuaitn1i 79o4,n1 795a nd1 797 ....' ... . . 57. . .
FedericBou tera
VI CONTENTS
7.P robloefmm si ddmlaen agemienFn rta ncTehe:i srp ecial
posirteigoanr wdoirnrkge organi.z ation 73
JosehpinPeo irot
SectiTohnr eeA:c toinr esearrcehp osrt:P roductainodn
techincaulni ts
8.W arehowuosrek reerosr gatnhieoziwrenw orokr ganiz.a t83i on
AndreaAsl itoh
9.T heV olkswageAnGwp errokjw eicttht ihfner amewooftr hke
reseaprrcohg ra'mHmuem anizoafWt oirokniL nigfo eft' h e
FedeMrianli sftoRrrey s eaarncTdhe chnoCloomgpya:ri son of
worskt rucitnmu arcehisnp er oduc(teinogianns es em.b ly)9 3
MicaheGlr anel
1.0 Breaktihndege adlTohckes: e arfcohr nsterwa tfeogire s
Q.W.L. 130
J.F .de n Hertoagn dH .J . dJe.V ries
1.1D emocrawtoirzakin nsdgo cliiaoflnes hipAs r:e pofrrtotm h e
experimoenbn ota rMd. SB.al ao. . . . . 1.71
RagnaJro hansen
1.2 'Action learninugn's kaiwmllooemndegw n o rkers 192
MichleL iu
1.3 Develonpeiwfn ogr omfsw orokr ganiiznaan t eiwco hne mical
plainnFt r an.c e. . . . . . . 1.4 1
MichleL iua ndO scarO rtsman
1.4T hes tartionfag n -euwpp l ant orignma unlitzie-dsp kroi-lled
duction .gr ou.p s . . . . . . 1.5 1
R.B ittaenldG .T reop
1.5I ntroduocfta i porno cedoufcr hea ngAne :e xampolfe
opera.t i.o n. . . . . . . .1 57 . . . . . . .
DenisR egnaud
CONTENTS VII
16.F rotmr aitnoij norgbe deisinacg hne mipclaailnn It t aly 183
StfeanoM ollai e
SectiFoonu r:Ac toinr esearrcehp ort:As dmiinstratainvde
officuen tis
17.P articwipoardtkei svieAg cno:n tritboud teimoonc riantc hye
offiacnedo nt hseh oflpo o.r 193
EnidM umford
18.C leriecmapll oyieneX sY Z Companrye orgatnhizeei r
department . . . . . 2.1 3
J.H ort
19.P roj'eHcutm:a nizaantPdia ornt iciipnCa etnitorBnae'ah le e2r2 3
J.T .A llergoa ndE . dVer ies
20.P articirpeasteoalrreyca htd ose mployee-mcahnaanggeed:
Someex perfirenocmNe o ar wegibaann k. . . . 2.3 9 .
MaxE lden
SectiFoinv Aec:t iorne serachr eposrt:P ubcls iervice
21.E xperiamtTe rnite Hmolsip iEtnavli:r onmaenndpt hayls ical
chanigneah s o spwiatraadln tdh eiimrp aocntt shb ee haviour
antdh seo ciinatle raocfpt aitoinevsni tssia,tn ondru sr,s es2.5 3
Rudolf Welter
22.T hei mplemenotfta etainmou nr siAn cgh:a npgreo caensds
reseaprrcohji enac D tu tcghe nehroaslp ital 263
M.G.B oekhlodt
23.J obs atisfianc tCtiihoveSni e lr viintc heUe ni t�Kindg dom . 277
AlanH odgsona ndD .B urden
VIII CONTENTS
SectioSnix :T raduen oin-orniteedi suses
24.T heD emosp roject: Democrataincd p lcaonnntirnogl in
working .l ife . . . . 291
AkeS andberg
25.T he worker-union-manaignetmeernftai cne w orkplace
changeAs c:a se sotnup dryo bleomfps articip.a tion 303
LouisLeo vealdy
26.T raduen ioinn volvemienrn ett raitnoid negv elnoepw p atterns
ofw orko rganization . . . . . .3 1.7 .
Guiespped ellRao cca
SectiSoenv enO:f f-isttear iinngpr orgammse
27.P articipraetdievseip grno jeicntN so rways,u mmariztihneg
firsfitv ey earosfa s tratteogd ye mocrattihzede e sipgrno cess
inw orko rganiza.t io.n . . . . . . 32.7 . . .
Per HEn.g elstaanddL arsA.. f2J degaard
28.P articipaitni oorng anization rAe dfievsei cgonm:p any
Scottwiosrhk shaonpd l atreerv imeewe ting . . .3 39.
Mary Weir
29.S ettiunpag s ociotechtnriacianplirn oggram m ea ta ne ngineer-
ings choionlF ranc1e97:6 /9177a,t ransityieoan.ra l 355
MicheLli ua ndO scarO rtsman
SectioEni ghCto:nc ludinnogt es
30.C oncludniontge s 371
Max Elden
Append:iA dxdressoefsc ontrtiobrutso t hev olume 378
PREFACE
InN ovembe1r9 75t,h eG ermanM arshaFluln do ft heU nited
Stataegsr eteod suppporrotp oas farlo tmh eIn ternatiCoonuanlc il
fort heQ ualitoyf W orkinLgi ffeo rs tudoyf ' cross-cultural com
municatioondn e'v elopmaesnstosc iawittethdh eq ualitoyfw ork
ing lifaes -hariendt eroefts htfe u nadn dt hec ouncIinle .a rl1y9 67
thec ounciinlv itfeodu arc tiorne searcheearcshf, r oma major
languaagree ai n EuropeA ndreas AlSiwoitthz,e rlaanndd
GermanyM;a x EldenN,o rwaya ndS wedenO;s caOrr tsman,
Francaen;d R enev and erVl istt,h eN etherlatnodc so,n sidperro
ductioofna joinptu blicatwihoinc who ulmda kem oreg enerally
availaabtli en,t ernatiloenvaelrl esp,o rotnsi nnovatQi.vWe. Le.x
perienwcietsh iinnd ividEuuarlo pecaonu ntrTiheesm .a int asokf
thef ou'rc orresponwdaesns tesea'ns f acilitatthieen xgc hanogfe
experieanccreosis nst ernatiboonuanld ariietws a-sl eftt ot hemt o
deciwdhei cehx periehnocwet sh,e sseh oulbdec ommunicaatnedd ,
howt hep rojeictts sehlof ulbdeo rganized.
Ine arlMya rch1 976t,h e' corresponddeecnitdsae'tdt heifirr st
meetitnogs earicnhf ormatlhlryo,u tghhe eixri stniantgi oncaoln
tactfso,sr u ggsetioansts o w hatp apemrisg hbte o fv aluteoa l arger
andm orei nternatiQo.nWa.lL r.e adersDheicpi.s ioonnt sh ec har
acteorft hep roposbeodo kp ublicatiaonndf, u rthdeerfi nitoifo n
thep rojeictts ewlefr,ea tt hipso indte ferrAetd t.h eisre cond
meetinsgo,m es ixstuyg gestfiroonmss i cxo untrwieersre e viewed.
Somef ortofyt hessee emesdu fficiently pr(obmiostiihntn egr mosf
conteanntd tlhiek eliohfow ordi tew-iutp hitnh ea vailatbilmeet )o
beginp lannitnhge o veraplrlo jecAtt .t het hirmde etinign,
Novembe1r9 76a, fi nadle ciswiaosnm adeo nt hem ainf orma nd
contenotfts h eb ookT.h et wentiyn dividpuraolj edcets criptions
availaabttl hea tti mwee rree viewaenddi ,n a. dditiaod ne,c iswiaosn
madet oi ncluadpep roprimaattee rifarlo mI talayn df romt he
