Download WIC Training TrainingManual Task 01 Mod B PDF Free - Full Version
Download WIC Training TrainingManual Task 01 Mod B by ['Leni Burlacu'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About WIC Training TrainingManual Task 01 Mod B
This document provides guidance on effective verbal and nonverbal communication skills. It discusses the importance of good communication for providing quality customer service to WIC participants. Key elements of communication include attitude, actions, talking, listening, appearance, and setting. Nonverbal cues provide important messages, and both positive and negative behaviors can impact communication. When dealing with angry or challenging people, strategies like listening without judgment, showing empathy, identifying the real problem, and finding an agreement together are recommended. Effective communication is an important part of building strong teamwork and serving participants.
Detailed Information
| Author: | ['Leni Burlacu'] |
|---|---|
| Publication Year: | 2015 |
| Pages: | 28 |
| Language: | English |
| Format: | |
| Price: | FREE |
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