Well-Being: Productivity and Happiness at Work

235 Pages·2011·0.966 MB·English

by  Ivan Robertson, Cary Cooper (auth.)

WELL-BEING
Productivity and Happiness at Work
Ivan Robertson
Director,RobertsonCooper
ProfessorofOrganizationalPsychology,LeedsUniversityBusinessSchool
and
Cary Cooper
DistinguishedProfessorofOrganizationalPsychologyandHealth,LancasterUniversity
Director,RobertsonCooperLtd
©IvanRobertsonandCaryCooper2011
Foreword©LennartLevi2011
Softcover reprint of the hardcover 1st edition 2011 978-0-230-24995-0
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10 9 8 7 6 5 4 3 2 1
20 19 18 17 16 15 14 13 12 11
Therecanbenohealthwithoutmentalhealth
UnitedNationsSecretary-GeneralBanKi-moon:
MessageonWorldMentalHealthDay,
10October2010
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CONTENTS
ListofFigures,TablesandBoxes x
Foreword xiii
Acknowledgments xv
PART 1 WHYWELL-BEINGMATTERS
Chapter1 ForIndividuals 3
PWBislinkedtosuccessandhealth 4
CausesofPWB 9
Chapter2 ForOrganizations 14
PWBand“presenteeism” 17
WorkplacefactorsandPWB 19
Chapter3 Well-BeingandEmployeeEngagement 27
PWBandengagement 32
Anintegratedapproachtoemployee
engagementandPWB 35
PART 2 WHATISWELL-BEING?
Chapter4 PsychologicalWell-Being 41
Psychologicalwell-being–isthereasetpoint? 41
ChangesinPWB 44
Positiveemotions 46
Meaningandpurpose 48
v
CONTENTS
Chapter5 MeasuringWell-BeingandWorkplaceFactors 51
AssessingPWB 52
AssessingeudaimonicPWB 53
Measuringworkplacepsychologicalwell-being 53
TheASSETmodel 55
Measurementbenchmarksandnorms 59
Otherapproaches 62
PART 3 WHATINFLUENCESWELL-BEING?
Chapter6 TheWholePersonandPsychological
Well-Being 65
PersonalityandPWB 67
PersonalityandthesetpointforPWB 70
Personality,PWBandwork 71
Non-workfactorsandPWB 73
Socialanddomesticfactors 75
Chapter7 WorkandWell-Being 78
Workanditscontext 78
Positivepressure 82
Relationshipsatworkandthework–home
interface 85
Flexibleworking 87
Senseofpurposeandmeaning 89
Managementandleadership 90
PART 4 GETTINGTHEBENEFITS
Chapter8 ImprovingPsychologicalWell-Being–
PersonalDevelopmentandResilience 95
Resilience 96
vi
CONTENTS
Positiveattitudesandemotions 98
Explanatorystyle 99
Flexiblethinking 102
Challengesandmasteryexperiences 104
Backtothebeginning–personality 106
Chapter9 ImprovingWell-Being–BuildingaHealthy
Workplace 107
AstrategicapproachtoPWB 107
Engagingtopleadershipanddeveloping
managers 109
Measurebaselinemetrics 110
Brandingandcommunication 112
Measurewell-beinglevelsandtheirdrivers 113
Useresultstodevelopactionplans 113
Communicateandimplementplans 115
PART 5 CASESTUDIES
Chapter10 ImprovingEmployeeEngagementand
Well-BeinginanNHSTrust 119
GordonTinline,NickHayter andKimCrowe
Overview 119
Background 120
Theapproach 121
Outcomesandevaluation 124
Summary 126
Chapter11 BuildinganOrganizationalCultureofHealth 128
FikryIsaac andScottRatzen
Overview 128
Background 129
vii
CONTENTS
Theapproach 130
Outcomesandevaluation 133
Chapter12 EngaginginHealthandWell-Being 139
JessicaColling
Background 139
Theapproach 140
Outcomesandevaluation 146
Chapter13 TheDevelopmentofaComprehensive
CorporateHealthManagementSystemfor
Well-Being 149
KarlKuhnandKlausPelster
Overview 149
Background 150
Theapproach 151
Outcomesandevaluation 156
Chapter14 TheJourneyTowardOrganizationalResilience
attheUniversityofLeeds 157
NinaQuinlanandGaryTideswell
Overview 157
Background 157
Theapproach 158
Outcomesandevaluation 166
Chapter15 ImprovingWell-BeingatLondonFireBrigade 168
MairinFinn andGordonTinline
Overview 168
Background 168
Theapproach 169
Outcomesandevaluation 173
viii
CONTENTS
Chapter16 OntheUseofInternet-Delivered
InterventionsinWorksiteHealthPromotion 174
RikCrutzen
Developmentphase 175
Implementationphase 178
Chapter17 MitigatingtheImpactofanEconomic
DownturnonMentalWell-Being 183
PaulLitchfield
Overview 183
Background 184
Theapproach 185
Embedding 190
Outcomeandevaluation 191
Chapter18 KeepingPressurePositive:Improving
Well-BeingandPerformanceintheNHS
ThroughInnovativeLeadershipDevelopment 193
JillFlint-Taylor,JoanDuroseandCarolineWigley
Overview 193
Background 194
Theapproach 196
Outcomesandevaluation 200
Notes 203
References 204
AuthorIndex 214
SubjectIndex 216
ix