Download Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) PDF Free - Full Version
Download Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) by Rosanne D'Ausilio in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.)
Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
Detailed Information
| Author: | Rosanne D'Ausilio |
|---|---|
| Publication Year: | 2005 |
| ISBN: | 9781423732785 |
| Pages: | 233 |
| Language: | English |
| File Size: | 2.683 |
| Format: | |
| Price: | FREE |
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