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Value Chain in Healthcare PDF

17 Pages·2019·English
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by ['Ryan Haryana Darajatun']| 2019| 17 pages| English

About Value Chain in Healthcare

This article discusses value and value chains in the context of healthcare quality management. It notes that healthcare shares similarities with conventional markets in that it has customers (patients), revenue and cost concerns, and a focus on customer care. The article explores different definitions of "value" and proposes that a value strategy coordinates processes to deliver customer satisfaction through all activities involved in providing necessary product-service attributes. Finally, it examines how the value chain concept can help healthcare organizations enhance quality and customer value.

Detailed Information

Author:['Ryan Haryana Darajatun']
Publication Year:2019
Pages:17
Language:English
Format:PDF
Price:FREE
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