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About Value Chain
This document summarizes a research paper that investigated the efficiency levels of two public hospital laboratories in Malaysia in meeting doctor satisfaction through their supply chain. Data was collected from administrators and doctors at the two hospitals and analyzed using an importance-performance matrix and data envelopment analysis software. The results revealed that one laboratory was satisfying doctors efficiently with its current resource levels, while the other was not. The findings provide insights on important dimensions of doctor satisfaction and hospital resource utilization that laboratories should focus on to better serve doctors and indirectly patients. This research aims to help hospitals optimize resource use while enhancing healthcare delivery and doctor-patient relationships.
Detailed Information
| Author: | ['Sheela Shah'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 23 |
| Language: | English |
| Format: | |
| Price: | FREE |
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