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UnitIII PDF PDF

2 Pages·2019·English
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by ['Swapan Kumar Saha']| 2019| 2 pages| English

About UnitIII PDF

This document provides a study guide for Unit III which focuses on service processes. It outlines 10 learning outcomes for the unit including demonstrating how production processes are organized, explaining trade-offs in production design, describing the product-process matrix, and constructing a service blueprint. The reading assignment includes chapters on production processes, facility layout, service processes, and waiting line analysis. The unit lesson explains key concepts from the chapters like the product-process matrix, different types of facility layouts, viewing customers as the focal point in services, and using waiting line models for staffing and location decisions.

Detailed Information

Author:['Swapan Kumar Saha']
Publication Year:2019
Pages:2
Language:English
Format:PDF
Price:FREE
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