Troubleshooting and repairing major appliances

360 Pages·2012·9.98 MB·English

by  Kleinert

Troubleshooting and
Repairing Major Appliances
Third Edition
Eric Kleinert
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I dedicate this third edition to my granddaughter Simone.
I know one day she will look at this book for guidance in repairing her own appliances.
About the Author
Eric Kleinert is a professional with 40 years of experience in
commercial and domestic major appliances; refrigeration; and
HVAC sales, service, and installation. He has owned and
operated a number of major appliance and air conditioning
sales and service corporations. As an instructor for a
preeminent technical college, he taught adults aspects of
preventative and diagnostic services and techniques, which
enhanced their ability to better evaluate products and services
necessary to maintain commercial and residential climate-
control systems, refrigeration, and major appliances.
Contents
Acknowledgments
Introduction
Part I Fundamentals of Service
1 Selecting, Purchasing, and Installing Major Home Appliances and Air
Conditioners
Electric and Gas Ranges, Cooktops, and Ovens
Freestanding Ranges
Slide-In Ranges and Drop-In Ranges
Built-In Cooktops
Built-In Ovens
Microwave Ovens
Checklist for Cooking Products
Refrigerators and Freezers
Compact and Portable Refrigerators
Single-Door Refrigerators
Two-Door Refrigerators
Two-Door Refrigerators with Bottom Freezers
Side-by-Side Refrigerators
Freezers
Checklist for Refrigerator and Freezer Products
Dishwashers
Built-In Dishwashers
Convertible/Portable Dishwashers
Undersink Dishwashers
Dishwasher-Sink Combination
Checklist for Dishwashers
Laundry Equipment
Automatic Washers
Top-Loading Automatic Washers
Front-Loading Automatic Washers
Compact Automatic Washers
Automatic Dryers
Checklist for Washers and Dryers
Air Conditioners
Sizing Room Air Conditioners
How to Purchase the Best Air Conditioner or Appliance Value Using the EnergyGuide
Label
Major Appliance Consumer Action Panel (MACAP)
Purchasing Decisions
Appliance Warranties
Full vs. Limited Warranties
Warranty Time Limitations
Appliance Installation Instructions
Appliance Use and Care Manual
Where to Get Help
Product Recalls and the Internet
National Appliance Service Technicians Certification (NASTeC)
Endnotes
2 Safety Precautions
Safety Procedures
Individual Safety Precautions
Electrical Safety Precautions
Gas Safety Precautions
Chemical Safety Precautions
Appliance and Air Conditioner Safety
Operating Safety
Installation Safety Precautions
Grounding of Appliances
Checking Appliance and Air Conditioner Voltage
What to Do If You Smell Gas
3 Tools Needed for Installation and Repair
Safety Precautions
Individual Safety Precautions
Safety Precautions When Handling Tools
Screwdrivers
Nut Drivers
Wrenches
Hammers
Prying Tools
Pliers
Cutting Tools
Power Tools
Specialty Tools
Test Meters
Advantages of Digital Meters
4 Becoming a Professional Technician
What Is Customer Satisfaction?
Customer Satisfaction Is Important for Business
Why Is Customer Satisfaction Important to the Technician?
What Does the Customer Expect of the Service Technician?
How Can a Service Technician Increase Customer Satisfaction Skills?
Communication Skills
Verbal Communication
Nonverbal Communication
Paraverbal Communication
Customer Empathy
Listening to the Customer
Reflective Listening Skills (Feedback)
Paraphrasing
Asking Questions
Preparing for a Service Call
Prescreen the Service Call for Parts
Proper Grooming for a Service Technician
When You Arrive at the Service Call
Repairing the Appliance or Air Conditioner
Follow-Up Calls
Things to Avoid While on a Service Call
How to Turn Customer Dissatisfaction into Customer Satisfaction
Angry Customers
Don’t Lose Your Cool
Encourage the Customer to Vent Their Emotions
Find Out the Facts
Understand Your Customer’s Feelings
Suggest a Way to Fix the Problem
End on a Positive Note
Never Stop Learning
5 Basic Techniques
Product Failure
Diagnosis and Correction Procedure
Technicians Diagnostic Guide
Part II Electricity, Electronics, and Gas
6 Electricity
Electrical Wiring
What Is a Circuit?
Circuit Components
Three Kinds of Circuits
Series Circuit
Parallel Circuits
Series-Parallel Circuits
Types of Shorts in a Circuit
Strip Circuits
Types of Electric Current
Theory of Current Flow
Ohm’s Law
Ohms
Amperes
Volts
Watts
Ohm’s Law Equation Wheel
Wiring Diagram Symbols
Terminal Codes