Transforming Organizations : Engaging the 4Cs for Powerful Organizational Learning and Change

289 Pages·2019·2.859 MB·English

by  Anderson, Michael

TRANSFORMING
ORGANIZATIONS
i
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TRANSFORMING
ORGANIZATIONS
Engaging the 4Cs for powerful
organizational learning and change
MICHAEL ANDERSON and
MIRANDA JEFFERSON
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BLOOMSBURY BUSINESS
Bloomsbury Publishing Plc
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1385 Broadway, New York, NY 10018, USA
BLOOMSBURY , BLOOMSBURY BUSINESS and the Diana logo are trademarks of
Bloomsbury Publishing Plc
First published in Great Britain 2019
Copyright © Michael Anderson and Miranda Jefferson, 2019
Cover design by Eleanor Rose
Cover image © Getty Images
Michael Anderson and Miranda Jefferson have asserted their right under the Copyright,
Designs and Patents Act, 1988, to be identifi ed as Authors of this work.
For legal purposes the Acknowledgements on p. xvi constitute an extension of this
copyright page.
All rights reserved. No part of this publication may be reproduced or transmitted
in any form or by any means, electronic or mechanical, including photocopying,
recording, or any information storage or retrieval system, without prior permission
in writing from the publishers.
Bloomsbury Publishing Plc does not have any control over, or responsibility for, any
third- party websites referred to or in this book. All internet addresses given in this
book were correct at the time of going to press. The author and publisher regret
any inconvenience caused if addresses have changed or sites have ceased to
exist, but can accept no responsibility for any such changes.
Library of Congress Cataloging-in-Publication Data
Names: Anderson, Michael, 1969– author. | Jefferson, Miranda, author.
Title: Transforming organizations : engaging the 4Cs for powerful organizational learning
and change / Michael Anderson and Miranda Jefferson.
Description: London ; New York, NY : Bloomsbury Business, 2018. |
Includes bibliographical references.
Identifi ers: LCCN 2018033028| ISBN 9781472949318 (hardback) |
ISBN 9781472949325 (export/airside) | ISBN 9781472949356 (exml)
Subjects: LCSH: Organizational change. | Organizational learning.
Classifi cation: LCC HD58.8 .A684 2018 | DDC 658.4/06--dc23
LC record available at https://lccn.loc.gov/2018033028
ISBN : HB : 978-1-4729-4931-8
e PDF : 978-1-4729-4934-9
eBook: 978-1-4729-4933-2
Typeset by Refi neCatch Limited, Bungay, Suffolk
To fi nd out more about our authors and books visit w ww.bloomsbury.com
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Transforming Organizations is dedicated to
our families and for those who care about
making organizations relevant and vital.
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CONTENTS
List of fi gures viii
List of tables x
Foreword xi
Acknowledgements xvi
Introduction xvii
1 Transforming organizations 1
2 Understanding the big picture 17
3 Preparing the ground: preconditions for transformation 35
4 Making transformation happen 67
5 Creativity 97
6 Critical refl ection 127
7 Communication 153
8 Collaboration 181
9 How 4Cs can close the rhetoric reality gap: some
implications 211
Notes 235
Index 251
vii
FIGURES
1.1 Stuntman Kenny Powers before the ‘big jump.’ From
Devil at your Heels: Canada Film Board 1
1.2 A bucket of Lego. Source: Unsplash 4
2.1 A Nokia product from their heyday. Photo by Wahyu
Setiawan on Unsplash 17
2.2 Steam train. Photo by Jason Briscoe on Unsplash 25
2.3 Singapore is continually transforming. Photo by Lily
Banse on Unsplash 26
3.1 Changing practices in agriculture means new thinking
is required. Photo by Unsplash 35
3.2 ‘Aerosol words’. Image by Mike Dicker 39
3.3 Th e coherence makers for creativity, critical refl ection,
communication and collaboration 40
3.4 Th e Leading Organizations Framework in the 4C approach 42
3.5 M.C. Escher’s ‘Order and Chaos’. © 2016 Th e M.C. Escher
Company – Th e Netherlands. All rights reserved.
www.mcescher.com 62
4.1 Light bulb jokes shed light on human anxieties. Photo by
Álvaro Serrano on Unsplash 67
4.2 Th e Organizational Eff ectiveness Wheel 78
4.3 Children playing in the Gorbals tenement courtyard in
Glasgow, Scotland in 1970. Photograph © Nick Hedges 1970 84
4.4 Th e Deep Learning Diamond coherence maker 89
5.1 Dresden Optic’s modular design 97
5.2 Leonid Pasternak, ‘Th e Passion of Creation’ circa 1880 104
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FIGURES ix
5.3 (a) Utzon’s vision of the Sydney Opera House detailed in one of his
designs. NSW State Archives 110
5.3 (b) Th e Sydney Opera House as it is today. Photo by Jonny Clow
on Upsplash 110
5.4 Th e Creativity Cascade 112
5.5 Marina Abramović, Th e Artist is Present , Museum of
Modern Art, New York, from 9 March to 31 May 2010. 114
5.6 Complicité, A Disappearing Number rehearsal, 2007. Photo
by Sarah Ainslie 118
6.1 A vintage Volkswagen. Photo by LoboStudio Hamburg
on Unsplash 127
6.2 Th e Critical Refl ection Crucible 144
7.1 Re-imagining the cinema experience. Photo by Kilyan
Sockalingum on Unsplash 153
7.2 Th e Communication Crystal 169
8.1 Collaboration can break down silos of knowledge and
expertise. Photo by Sebastian Grochowicz on Unsplash 181
8.2 Collaboration Circles 198
9.1 Th e road to transformation. Photo by Yeshi Kangrang
on Unsplash 211
9.2 Th e Transformation Tangle 225