Tourism, Security and Safety: From Theory to Practice (The Management of Hospitality and Tourism Enterprises)

376 Pages·2005·1.85 MB·English

by  Yoel Mansfeld

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Tourism, Security and Safety
From Theory to Practice
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Tourism, Security
and Safety
From Theory to Practice
First edition
Yoel Mansfeld
Abraham Pizam
AMSTERDAM • BOSTON (cid:127) HEIDELBERG (cid:127) LONDON
NEW YORK (cid:127) OXFORD (cid:127) PARIS (cid:127) SAN DIEGO
SAN FRANCISCO (cid:127) SINGAPORE (cid:127) SYDNEY (cid:127) TOKYO
Butterworth-Heinemann is an imprint of Elsevier
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Elsevier Butterworth–Heinemann
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Copyright © 2006, Elsevier Inc. All rights reserved.
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Library of Congress Cataloging-in-Publication Data
Mansfeld, Y. (Yoel)
Tourism, security, and safety: from theory to practice/Yoel Mansfeld and Abraham Pizam.
p.cm.
1. Tourism. 2. Tourism—Safety measures. I. Pizam, Abraham. II. Title.
G155.A1M264 2006
910′.68′4—dc22 2005020378
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
ISBN 13: 978-0-7506-7898-8
ISBN 10: 0-7506-7898-4
For information on all Elsevier Butterworth–Heinemann publications
visit our Website at www.books.elsevier.com
Printed in the United States of America
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Contents
List of Contributors ix
Prologue xiii
Abraham Pizam and Yoel Mansfeld
1. Toward a Theory of Tourism Security 1
Abraham Pizam and Yoel Mansfeld
Section I:Tourism,Terrorism,and Civil Unrest Issues 29
Yoel Mansfeld and Abraham Pizam
2. A Social Theory of Terrorism and Tourism 33
Peter E. Tarlow
3. War,Terror,and the Tourism Market in Israel 49
Aliza Fleischer and Steven Buccola
4. Fiji Islands:Rebuilding Tourism in an Insecure World 67
Brian King and Tracy Berno
Section II:Tourism and Crime Issues 83
Yoel Mansfeld and Abraham Pizam
5. The Growth of the Caribbean Narcoeconomy:
Implications for Tourism 87
Jerome L. McElroy
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Contents
6. Do Incidents of Theft at Tourist Destinations
Have a Negative Effect on Tourists’Decisions
to Travel to Affected Destinations? 105
Judy Holcomb and Abraham Pizam
7. The Tourist and His Criminal: Patterns in Street Robbery 125
Dee Wood Harper
Section III:Tourism and Safety Issues 139
Yoel Mansfeld and Abraham Pizam
8. Recovering from SARS:The Case of Toronto Tourism 143
Geoffrey Wall
9. Risk Management for Australian Commercial Adventure
Tourism Operations 153
Damian Morgan and Martin Fluker
10. The Effect of Disaster on Peripheral Tourism Places
and the Disaffection of Prospective Visitors 169
Wilson Irvine and Alistair R. Anderson
11. Safety and Security Issues Affecting Inbound Tourism
in the People’s Republic of China 187
Zélia Breda and Carlos Costa
12. When Wildlife Encounters Go Wrong:Tourist Safety
Issues Associated with Threatening Wildlife 209
Gianna Moscardo, Matthew Taverner and Barbara Woods
Section IV:Tourism and Crisis-Management Issues 229
Yoel Mansfeld and Abraham Pizam
13. Public Relations and Advertising Strategies for Managing
Tourist Destination Image Crises 233
Eli Avraham
14. A Comparative Assessment of Three Southeast Asian
Tourism Recovery Campaigns:Singapore Roars:Post
SARS 2003,Bali Post–the October 12,2002 Bombing,and
WOW Philippines 2003 251
David Beirman
15. The Role of Security Information in Tourism Crisis
Management:The Missing Link 271
Yoel Mansfeld
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Contents
16. Crisis Management and Recovery:How Washington,
DC Hotels Responded to Terrorism 291
Greg Stafford, Larry Yu and Alex Kobina Armoo
17. Hospitality Crisis Management Practices:The Israeli Case 313
Aviad Israeli and Arie Reichel
18. Tour Operators and Destination Safety 335
Nevenka Cavlek
Summary and Conclusions 353
Yoel Mansfeld and Abraham Pizam
Index 355
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Contributors
Alistair Anderson
Aberdeen Business School
Robert Gordon University
Garthdee, Aberdeen
AB 24 7QE UK
Alex Kobina Armoo
Department of Hospitality and Tourism Management
Baltimore International College
17 Commerce Street
Baltimore, MD 21202-3230 USA
Eli Avraham
Department of Communications
University of Haifa
Haifa 31905 Israel
David Beirman
Israel Tourism Office
395 New South Head Rd
Double Bay
NSW 2028 Australia
Tracy Berno
School of Food and Hospitality
CPIT
PO Box 540
Christchurch 8015 New Zealand
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