Toolkit The Nelson Allan Project Connecting Seniors

47 Pages·2011·5.03 MB·English

Toolkit
The Nelson Allan Project
Connecting Seniors
From Isolation to Activation
CONTENTS
Acknowledgement ..........................................................................................................i
Preface.......................................................................................................................... 1
Project Background....................................................................................................... 2
Toolkit Overview............................................................................................................. 3
Step 1 - Assessing your interest to get Started............................................................. 5
Step 2 - Creating a Solid Foundation............................................................................. 7
Step 3 - Starting the Program...................................................................................... 11
Step 4 - Developing Partnerships.................................................................................15
Step 5 - Designing the Program...................................................................................18
Step 6 - Implementing the Program..............................................................................30
Step 7 - Evaluate, Report & Communicate the Program..............................................32
Step 8 - Keeping your Program Strong & Healthy........................................................38
The Nelson Allan Project Toolkit
ACKNOWLEDGEMENTS
This project would not be possible without the commitment of the following people:
Nelson Allan – for his leadership in the area of seniors issues, innovativeness and mentoring
in philanthropy
The Nelson Allan Collaborative Team – Starr Bell, Veerla Nott, Mary Buzzell, Albert Snow,
Beatrice McDonough (all community volunteers), Cathy Lamb (Burlington Seniors' Centre),
Anne King and Bette Read (Acclaim Health) and Cheryl Taylor (Burlington Community
Foundation) for their ongoing belief in, support of and implementation of the project.
The Burlington Community Foundation, Cheryl Taylor who provided encouragement, in kind
support and insight
The OntarioTrillium Foundation for their belief in the project and funding support
Catherine Talbot Associates for their transformation of our project into a workable, user
friendly toolkit
Laura Pizzacalla for her magic in making the toolkit alive with graphics and developing a
marketing plan for dissemination
The Nelson Allan Project Toolkit
PREFACE
The literature and research review provides confirmation that social isolation and its impact on
seniors continues to emerge as a local, national and international issue. It is clear that it is a
complex issue and that while efforts are being made to address it at all levels there is still much to
be done to ensure a continued quality of life for a valued and potentially vulnerable segment of
our population.
The toolkit serves as a resource for those who wish to provide support services to seniors who
are socially isolated. The toolkit works for a “neighbour to neighbour” grass roots approach; a
community ”partnership centered” approach with existing senior service agencies but can also
address the needs of a community that has no senior service agencies who may want to establish
their own “service delivery” model. The process is not linear and the resources for each step may
be used in any order. You may find that your community only wants to go as far as Step 3 - Starting
the Program - that is up to you, your group and community to decide. The ultimate goal is fully
engaged seniors and seniors actively running programs for themselves. Have fun with the
toolkit and please keep us informed of your progress, testimonials or concerns by contacting
Laura Pizzacalla at [email protected]
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PROJECT BACKGROUND
This toolkit is a result of a successful program created by a very thoughtful, insightful
gentleman by the name of Nelson Allan. It is a tribute to his vision.
His actions began, in a small yet meaningful way, with an “idea” to assist seniors, by bringing
small groups of eldery men together regularly for discussion and nourishment.
J. Nelson Allan
Nelson proceeded to arrange for speakers from the local community to share their expertise
on a wide variety of topics, on a monthly basis, at his retirement residence. He developed
provocative questions to promote discussion and exchange of ideas and opinions within the
group as a stimulating follow up to the speaker's presentation.
He realized that this informal model he had organized in both settings would also be effective
in reaching out to those seniors who would not have the same opportunities to be together.
At this point, Nelson sought out others of like mind, involved with the Burlington Community
Foundation, to collaborate with him.
Nelson and the volunteer collaborative team realized that they wanted to create a more
formalized project as a pilot, one that would be based on Nelson's informal grassroots model
of providing supports for seniors. Arrangements were made for project funding through
annual earned income from the Nelson Allan Endowment Fund with the Burlington Community
Foundation.
Over the past five years, winter and spring sessions of recreational programming has been
provided for ten participants. Endorsements indicate that due to their involvement with the
programs offered through Nelson's project, the seniors from Acclaim Health experienced an
improved quality of life, made new acquaintances and looked forward to their weekly outings at
the centre. Recreation programs chosen helped them to gain new skills and rewarded them with
the evidence of their creativity in jewellery making, learning of card games, computer skills and
participation in current affairs dialogue. The congregate dining was an important part of the
program. Healthy, nutritious lunches along with the opportunity to spend time with other seniors
were eagerly anticipated and enjoyed.
This toolkit shares the lessons learned and steps involved in establishing a program of support
for isolated seniors in your community - from a grass roots approach to a more formalized
partnership with a seniors service agency; to a service delivery model approach. We hope you
find it helpful!
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TOOLKIT OVERVIEW
PURPOSE AND GOALS
The purpose of the toolkit is to share a successful grassroots model of support to seniors who are
socially isolated. This will be accomplished through meeting the following outcomes:
(cid:63)To increase awareness in the community about isolated seniors and the need for social
inclusion
(cid:63)To support and encourage effective sharing of ideas for support for seniors who are
isolated in your own community
(cid:63)To increase awareness of the community supports and programming available for
seniors in your community
(cid:63)To share best practices in the field related to seniors vulnerable to isolation
(cid:63)To help grassroots organizations and community groups to develop supports for
socially isolated seniors in their community by sharing our story in an easy to use
format.
The goal of the project is to improve the quality of life of socially isolated seniors by linking them
with suitable community activities in order to increase their social inclusion. The toolkit is targeted
at seniors 65 and over, who have less social contact than they wish and who face possible
negative consequences as a result. Male seniors are an important target group for the project.
This does not limit the participation of other interested organizations or providers.
WHO ARE THE POTENTIAL USERS OF THE TOOLKIT?
Isolated seniors are difficult to identify and reach. The use of the toolkit is targeted at grassroots
organizations, community groups and staff ranging from informal to more mature non-profit
groups with governance structure and paid staff e.g. service groups, local neighbourhood groups
who share a common interest of local people working together to find solutions to needs within
their communities and neighbourhoods. The initial rollout of this toolkit will target local grass
roots community groups such as faith organizations, women's and men's groups, ethnocultural
groups, service clubs, interest groups (e.g. CARP, retired teachers groups and seniors clubs).
This does not limit the participation of other interested organizations or providers.
HOW TO USE THE TOOLKIT:
The toolkit has eight important steps to guide users when considering, designing and
implementing a community-based program for isolated seniors. It provides a basic framework to
implement your program. Users can customize the toolkit to meet their unique needs.
Throughout the document you will find specific icons that when you click on them will connect you
to various tools that provide specific suggestions and templates. Various tips and stories of past
participants will also provide context to the project. Additional information to assist the toolkit user
with some of the more complex steps, as well as, sample forms, agreements and templates
based on best practises research are available in a separate, supplementary resource
document. If you are just starting out for the first time to develop your program, you may find these
resources helpful.
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TOOLKIT OVERVIEW: THE STEPS
ASSESSING YOUR INTEREST TO GET STARTED
1
Assess your level of interest and commitment to becoming involved in a program. It will
give you a “first look” assessment of your ability to develop and deliver the program; and
identify challenges before you begin.
CREATING A SOLID FOUNDATION
2
Set your goals and orient yourself to isolated seniors and best practices in the field in
working with isolated seniors. Remember that you must consult with seniors to see if
this interests them.
STARTING THE PROGRAM
3
Identify the isolated seniors you want to assist, locate and communicate with them;
Decide what you need to deliver the program and how to find the supports needed
through linking with local groups. Start small – pilot test this grassroots approach to
identify any challenges, what works, and fine tune the program. You may stay at this
step and not move on, depending on your context.
DEVELOPING THE PARTNERSHIPS
4
After piloting the program and evaluating your groups interests, decide whether or not
you will continue to deliver the program within your group or through a more formalised
partnership model. If you chose to develop a more formalized program -you must
partner for support. Get started! Identify and contact partners who provide services for
seniors in your community and has a method to engage seniors.
5 DESIGNING THE PROGRAM
Begin collaborating with your partners to design the “nuts and bolts” of your program. If
you live in a community with no seniors service agencies, you may consider starting
your own service delivery model. Click here for more resources.
6
IMPLEMENTING THE PROGRAM
Get started! Contact the isolated seniors by telephone, arrange an in-home visit(s) to
start an on-going relationship and to determine their program needs and preferences
and then put the program into action!
EVALUATE, REPORT & COMMUNICATE THE PROGRAM
7
Once the program is over, complete an evaluation with input from key stakeholders,
prepare a report on the outcomes and communicate the success of the program to
relevant audiences.
KEEPING YOUR PROGRAM STRONG & HEALTHY
8
Your stakeholders have a role in keeping your program strong and healthy. Engaging
the media will help communicate your program to a broader audience and the use of
technology will make your job easier. A well developed volunteer training program and
recruitment strategy is fundamental in sustaining your program. Build upon existing
partnerships and explore new ones to grow the program.
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STEP 1
ASSESSING YOUR COMMITMENT TO GET STARTED
PURPOSE
In your neighbourhood or community assess your level of interest and commitment to developing
a support intervention for isolated seniors. This will give you a “first look” at your ability to
brainstorm and identify challenges you may want to consider before moving on to the next step.
OBJECTIVES
1. Determine the level of commitment and interest of the group to the idea
2. Assess how good the “fit” is with what you do already.
3. Identify benefits and challenges to undertaking this initiative
OUTCOME
Group has decided whether or not they will take action.
TOOLKIT USERS
This step can be done by one lead person in your group, or by a group of people who have shown
a level of interest and commitment to providing support to reduce social isolation in seniors. If you
are initiating this step by yourself and are thinking of bringing others into the process, start them
with Tool A- Assessing Your Commitment to Get Started so you can collectively develop a
commitment to move forward with the idea development or not.
TOOL DESCRIPTION AND USE
Since this tool is designed to help you determine if you should proceed or not, it should be
approached with an honest and realistic appraisal of what you can and cannot undertake and
should be used to generate discussion and diverse points of view.
TIMING
The amount of time spent at this stage of your decision-making process will depend on your
group's commitment and on the type of program you are thinking of delivering. Take enough time
to be sure you are confident about your ability to undertake such a program.
PROFILE DOROTHY
Dorothy, a senior living alone in an apartment was not
able to leave her home after her husband died. She
reluctantly tried the program and says “Once I got going,
by golly I wanted to go back.” After five years of
continuing in the program the people she has met there
are “like another family” to her. “The program has made
all the difference in my life” she says, she now has
something to look forward to all week.
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STEP 1
TOOL A - ASSESSING YOUR COMMITMENT
Your goal is to discuss your purpose. It should summarize the answers to the following questions :
1. Why you are doing what you are doing?
2. Who you are doing it for?
3. How you will do it?
4. What will be the result/outcome of what you are doing for isolated seniors?
Rank each question 1, 2 or 3 in the table below. A score of 1 is low, meaning you will have some
challenges and 3 mean you have a high level of confidence that you can meet that requirement.
Use the comments section to generate discussion and thoughts about the question and to come
up with the final ranking. Use more paper if needed!
Low Med High
Questions to Ask
1 2 3
Why do we want to do this program? How compelling is it for us to
do?
Comments:

How closely does providing services to isolated seniors fit with what
we do already and our organizations mission statement?
Comments:

Do we have someone to lead this program from start to finish?
Comments:

Are we confident that we have or will be able to get the resources we
need for the program (e.g. people, money, effort, time)?
Comments:

Do we know of seniors we believe are isolated and would benefit
from a program to reduce isolation and how to reach them?
Comments:

What are our concerns about doing this program? Is this a deterrent?
Comments:

What are the benefits of doing this program?
Comments:

Take a look at your scores. If you have more than two responses in the low (1) category,
reconsider before moving on. If you are not clear about who or what is prompting this new
program, a sense of your ability and commitment to carrying it out, and who and where the
isolated seniors are, then either pause to decide whether or not proceed with the program or
identify strategies that will enable you to proceed (e.g. recruiting a program leader; engage a
community partner or sponsor(s), secure a financial grant).
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STEP 2
CREATING A SOLID FOUNDATION
PURPOSE
Once you have explored this idea in Step 1 and have decided to move forward you then will want
to establish what you want to accomplish by providing this program, understand the unique needs
and challenges of isolated seniors, and understand what the best practices are in this field in
providing support to isolated seniors.
OBJECTIVES
1. Understand the characteristics and needs of isolated seniors.
2. Identify best practices for supporting isolated seniors and how you plan to apply them in
your program
3. Consult with local seniors.
OUTCOME
This step can work as a checkpoint and a learning tool for you and your group. Effective
completion of this step will create a successful foundation by clarifying your intent, checking your
knowledge about isolated seniors, and help you identify approaches that will inform your plan.
Keep notes as to what works for your group and comment on our blog.
TOOLKIT USERS
The leader and all group members involved in the idea should complete this step.
TOOL DESCRIPTION AND USE
There are two tools that we suggest would be beneficial in this step. They are:
(cid:63)Use Tool A - Isolated Seniors Descriptive List to review the risk factors and characteristics
of isolated seniors. You can add new information, if relevant, to the list to further customize
your profile of isolated seniors in your community.
(cid:63)Complete Tool B- Best Practices Checklist to create the foundation of your program. This
is an important activity to complete before you proceed. Add to this list based on your
experience.
TIMING
These exercises can be done fairly quickly or you can take more time depending on your
preferences. Take as much time as you need to feel comfortable with these exercises and confirm
agreement before proceeding to the next step.
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