thinking ahead

125 Pages·2013·6.35 MB·English

2013
THINKING AHEAD >
2013 2016 2025 2027
Pukekohe connects Auckland receives Regional per-capita (cid:54)(cid:68)(cid:83)(cid:12)(cid:86)(cid:68)(cid:64)(cid:83)(cid:71)(cid:68)(cid:81)(cid:3)(cid:78)(cid:85)(cid:68)(cid:81)(cid:422)(cid:78)(cid:86)(cid:82)(cid:3)
to the metropolitan 3000 litres of water a water consumption in central Auckland are
water supply second via the Hunua is 15% lower than (cid:82)(cid:72)(cid:70)(cid:77)(cid:72)(cid:421)(cid:66)(cid:64)(cid:77)(cid:83)(cid:75)(cid:88)(cid:3)(cid:75)(cid:78)(cid:86)(cid:68)(cid:81)(cid:3)(cid:83)(cid:71)(cid:64)(cid:77)(cid:3)
4 watermain in 2004 in 2013
UNDERSTANDING
OUR REPORTING
Watercare reports on areas of the business which are important to stakeholders,
regulators and the company. This year, Watercare has sought to further improve
its reporting by producing both an annual report and a supplementary report
that follows the Global Reporting Initiative (GRI) framework.
ANNUAL REPORT Watercare’s annual report covers its performance against
50 targets within eight focus areas.
2013 (cid:51)(cid:71)(cid:68)(cid:3)(cid:81)(cid:68)(cid:79)(cid:78)(cid:81)(cid:83)(cid:3)(cid:64)(cid:75)(cid:82)(cid:78)(cid:3)(cid:72)(cid:77)(cid:66)(cid:75)(cid:84)(cid:67)(cid:68)(cid:82)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:421)(cid:77)(cid:64)(cid:77)(cid:66)(cid:72)(cid:64)(cid:75)(cid:3)(cid:82)(cid:83)(cid:64)(cid:83)(cid:68)(cid:76)(cid:68)(cid:77)(cid:83)(cid:82)(cid:3)(cid:64)(cid:77)(cid:67)(cid:3)
statutory information.
Focus areas
01 SAFE AND RELIABLE WATER
THINKING AHEAD> Management of water resources to provide a safe
and reliable water supply.
HEALTHY WATERWAYS
02
Management of wastewater discharges to maintain
or improve the health of the environment.
03 HEALTH, SAFETY AND WELL-BEING
To be an industry-best workplace.
CUSTOMER SATISFACTION
04
Providing customers with great service and
great value.
STAKEHOLDER RELATIONS
05
To be responsive to stakeholder requirements.
SUSTAINABLE ENVIRONMENT
06
To minimise and/or mitigate the adverse impact of
the company’s operations on the environment.
EFFECTIVE ASSET MANAGEMENT
07
Managing assets to ensure the use of existing
assets is maximised while optimising the scope,
timing and cost of new investments.
SOUND FINANCIAL MANAGEMENT
08
Management of the company to meet business
objectives at the lowest cost.
Cover Image:
Watercare Dam Technician For ease of reading, a dashboard of this year’s performance is on pages 4–5.
Sarah Muir takes a water
sample from Mangatangi
Dam in the Hunua Ranges.
GRI REPORT The GRI report builds upon
the information presented in Fresh water is a vital resource, essential
for the health and well-being of everyone.
the annual report. Featuring Rain collected in the Waitakere and
2013 a comprehensive level of Hunua ranges is stored in Watercare’s 10 99%
water supply dams before being treated
L GRI REPORT data, the GRI report enables and delivered to households. Auckland
A stakeholders to gain an in-depth also draws water from the Waikato River OVERALL SCORE FOR
and an underground supply in Onehunga. FOCUS AREA
N understanding of Watercare’s Smaller ground and river sources supply
outlying rural communities.
O sustainability performance.
I
T The report is available Stheies tfhoec ucsu satroema eimr speaccttiso no no fW thaete GrcRaIr Ree’sp sotratk feohr ofludrethrse ra nindf/oorrm oapteiorant ioonn hs.ow
SI for download at
O www.watercare.co.nz. At the start of each focus area,
there is information guiding
P
Themes: readers to the relevant section
in the GRI Report.
CUSTOMER
COMMUNITY
ENVIRONMENT
ECONOMY
PEOPLE
HOW TO READ THE PERFORMANCE RULERS
(Pages 24-67)
Watercare uses easy-to-read rulers to show its percentage performance against each target. Previous years’ performance
is included when available to allow the reader to compare performance from one year to the next. For the 2012/13
financial year, in situations whereby Watercare has outperformed a target, the result is shown as >100%.
Indicates whether it is better to
achieve a result that is higher This year’s
or lower than the target performance

A. Objective Performance
against target
Target TLHEASSN TARGET MTHOARNE 89%
10 20 30 40 50 60 70 80 90 100
2013 SCORE
An explanation of the measure and the performance.
KEY
90% 92%
Target met
2011 2012
Target not met
Good performance
but could do better
Previous years’
d New or updated performance
ruler
CONTACT US Watercare remains committed to improving future annual reports. Feedback on this report is welcomed by
emailing Rachel Hughes, Senior Communications Advisor, at [email protected].
CONTENTS
2013 Annual Report
Company overview 2
Our networks 3
Our performance 4
Chairman’s report 6
(cid:35)(cid:72)(cid:81)(cid:68)(cid:66)(cid:83)(cid:78)(cid:81)(cid:82)(cid:343)(cid:3)(cid:79)(cid:81)(cid:78)(cid:421)(cid:75)(cid:68)(cid:82)(cid:3)(cid:3) (cid:23)
Chief Executive’s report 10
(cid:36)(cid:87)(cid:68)(cid:66)(cid:84)(cid:83)(cid:72)(cid:85)(cid:68)(cid:82)(cid:343)(cid:3)(cid:79)(cid:81)(cid:78)(cid:421)(cid:75)(cid:68)(cid:82)(cid:3)(cid:3) (cid:16)(cid:18)
Governance 14
(cid:50)(cid:83)(cid:64)(cid:74)(cid:68)(cid:71)(cid:78)(cid:75)(cid:67)(cid:68)(cid:81)(cid:3)(cid:68)(cid:77)(cid:70)(cid:64)(cid:70)(cid:68)(cid:76)(cid:68)(cid:77)(cid:83)(cid:3)(cid:3) (cid:16)(cid:23)
(cid:36)(cid:77)(cid:85)(cid:72)(cid:81)(cid:78)(cid:77)(cid:76)(cid:68)(cid:77)(cid:83)(cid:64)(cid:75)(cid:3)(cid:32)(cid:67)(cid:85)(cid:72)(cid:82)(cid:78)(cid:81)(cid:88)(cid:3)(cid:38)(cid:81)(cid:78)(cid:84)(cid:79)(cid:3)(cid:3) (cid:17)(cid:15)
Mana Whenua Kaitiaki Forum 21
Focus 1: (cid:3)(cid:50)(cid:64)(cid:69)(cid:68)(cid:3)(cid:64)(cid:77)(cid:67)(cid:3)(cid:81)(cid:68)(cid:75)(cid:72)(cid:64)(cid:65)(cid:75)(cid:68)(cid:3)(cid:86)(cid:64)(cid:83)(cid:68)(cid:81)(cid:3) (cid:17)(cid:17)
Focus 2:(cid:3)(cid:3)(cid:39)(cid:68)(cid:64)(cid:75)(cid:83)(cid:71)(cid:88)(cid:3)(cid:86)(cid:64)(cid:83)(cid:68)(cid:81)(cid:86)(cid:64)(cid:88)(cid:82)(cid:3) (cid:17)(cid:23)
Focus 3:(cid:3)(cid:3)(cid:39)(cid:68)(cid:64)(cid:75)(cid:83)(cid:71)(cid:11)(cid:3)(cid:82)(cid:64)(cid:69)(cid:68)(cid:83)(cid:88)(cid:3)(cid:64)(cid:77)(cid:67)(cid:3)(cid:86)(cid:68)(cid:75)(cid:75)(cid:12)(cid:65)(cid:68)(cid:72)(cid:77)(cid:70)(cid:3) (cid:18)(cid:19)
Focus 4: Customer satisfaction 40
Focus 5:(cid:3)(cid:3)(cid:50)(cid:83)(cid:64)(cid:74)(cid:68)(cid:71)(cid:78)(cid:75)(cid:67)(cid:68)(cid:81)(cid:3)(cid:81)(cid:68)(cid:75)(cid:64)(cid:83)(cid:72)(cid:78)(cid:77)(cid:82)(cid:3) (cid:19)(cid:21)
Focus 6:(cid:3)(cid:3)(cid:50)(cid:84)(cid:82)(cid:83)(cid:64)(cid:72)(cid:77)(cid:64)(cid:65)(cid:75)(cid:68)(cid:3)(cid:68)(cid:77)(cid:85)(cid:72)(cid:81)(cid:78)(cid:77)(cid:76)(cid:68)(cid:77)(cid:83)(cid:3) (cid:20)(cid:17)
Focus 7:(cid:3)(cid:3)(cid:36)(cid:420)(cid:68)(cid:66)(cid:83)(cid:72)(cid:85)(cid:68)(cid:3)(cid:64)(cid:82)(cid:82)(cid:68)(cid:83)(cid:3)(cid:76)(cid:64)(cid:77)(cid:64)(cid:70)(cid:68)(cid:76)(cid:68)(cid:77)(cid:83)(cid:3) (cid:20)(cid:23)
Focus 8: (cid:3)(cid:50)(cid:78)(cid:84)(cid:77)(cid:67)(cid:3)(cid:421)(cid:77)(cid:64)(cid:77)(cid:66)(cid:72)(cid:64)(cid:75)(cid:3)(cid:76)(cid:64)(cid:77)(cid:64)(cid:70)(cid:68)(cid:76)(cid:68)(cid:77)(cid:83)(cid:3) (cid:21)(cid:19)
(cid:36)(cid:49)(cid:44)(cid:3)(cid:40)(cid:77)(cid:67)(cid:68)(cid:79)(cid:68)(cid:77)(cid:67)(cid:68)(cid:77)(cid:83)(cid:3)(cid:32)(cid:82)(cid:82)(cid:84)(cid:81)(cid:64)(cid:77)(cid:66)(cid:68)(cid:3)(cid:49)(cid:68)(cid:79)(cid:78)(cid:81)(cid:83)(cid:3)(cid:3) (cid:21)(cid:23)
(cid:37)(cid:72)(cid:77)(cid:64)(cid:77)(cid:66)(cid:72)(cid:64)(cid:75)(cid:3)(cid:81)(cid:68)(cid:79)(cid:78)(cid:81)(cid:83)(cid:3)(cid:3) (cid:21)(cid:24)
(cid:49)(cid:68)(cid:79)(cid:78)(cid:81)(cid:83)(cid:3)(cid:78)(cid:69)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:32)(cid:84)(cid:67)(cid:72)(cid:83)(cid:78)(cid:81)(cid:12)(cid:38)(cid:68)(cid:77)(cid:68)(cid:81)(cid:64)(cid:75)(cid:3) (cid:22)(cid:23)
(cid:50)(cid:83)(cid:64)(cid:83)(cid:84)(cid:83)(cid:78)(cid:81)(cid:88)(cid:3)(cid:72)(cid:77)(cid:69)(cid:78)(cid:81)(cid:76)(cid:64)(cid:83)(cid:72)(cid:78)(cid:77)(cid:3) (cid:16)(cid:16)(cid:20)
Statement of Service Performance 116
(cid:40)(cid:77)(cid:67)(cid:68)(cid:87)(cid:3)(cid:3) (cid:16)(cid:16)(cid:24)
(cid:38)(cid:75)(cid:78)(cid:82)(cid:82)(cid:64)(cid:81)(cid:88)(cid:3)(cid:3) (cid:16)(cid:17)(cid:15)
WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT CONTENTS PAGE 1
COMPANY
OVERVIEW
Our Vision:
Outstanding and
affordable water
services for all the
people of Auckland.
Water supply and wastewater services are essential THINKING AHEAD
to the economic, social and environmental health, Over the next 30 years, Auckland is
and well-being of communities. predicted to grow by one million people.
This means that more than 600 people
Each day, Watercare Services Limited (Watercare) supplies around
per week will be born, move here or
330 million litres of water to the people of Auckland and treats
come back for the opportunities and
around 408 million litres of wastewater to a high standard.
(cid:80)(cid:84)(cid:64)(cid:75)(cid:72)(cid:83)(cid:88)(cid:3)(cid:78)(cid:69)(cid:3)(cid:75)(cid:72)(cid:69)(cid:68)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:81)(cid:68)(cid:70)(cid:72)(cid:78)(cid:77)(cid:3)(cid:78)(cid:420)(cid:68)(cid:81)(cid:82)(cid:13)(cid:3)(cid:54)(cid:64)(cid:83)(cid:68)(cid:81)(cid:66)(cid:64)(cid:81)(cid:68)(cid:3)
The company is a council-controlled organisation (CCO), wholly is responding to this predicted growth
owned by Auckland Council (Council). It does not operate to make by prudently planning and developing
(cid:64)(cid:3)(cid:79)(cid:81)(cid:78)(cid:421)(cid:83)(cid:3)(cid:64)(cid:77)(cid:67)(cid:3)(cid:72)(cid:83)(cid:3)(cid:72)(cid:82)(cid:3)(cid:79)(cid:81)(cid:78)(cid:71)(cid:72)(cid:65)(cid:72)(cid:83)(cid:68)(cid:67)(cid:3)(cid:65)(cid:88)(cid:3)(cid:82)(cid:83)(cid:64)(cid:83)(cid:84)(cid:83)(cid:68)(cid:3)(cid:69)(cid:81)(cid:78)(cid:76)(cid:3)(cid:79)(cid:64)(cid:88)(cid:72)(cid:77)(cid:70)(cid:3)(cid:64)(cid:3)(cid:67)(cid:72)(cid:85)(cid:72)(cid:67)(cid:68)(cid:77)(cid:67)(cid:3)(cid:83)(cid:78)(cid:3) water and wastewater infrastructure in
(cid:83)(cid:71)(cid:68)(cid:3)(cid:66)(cid:78)(cid:84)(cid:77)(cid:66)(cid:72)(cid:75)(cid:13)(cid:3)(cid:40)(cid:77)(cid:82)(cid:83)(cid:68)(cid:64)(cid:67)(cid:11)(cid:3)(cid:65)(cid:68)(cid:77)(cid:68)(cid:421)(cid:83)(cid:82)(cid:3)(cid:64)(cid:81)(cid:68)(cid:3)(cid:81)(cid:68)(cid:83)(cid:84)(cid:81)(cid:77)(cid:68)(cid:67)(cid:3)(cid:67)(cid:72)(cid:81)(cid:68)(cid:66)(cid:83)(cid:75)(cid:88)(cid:3)(cid:83)(cid:78)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:79)(cid:68)(cid:78)(cid:79)(cid:75)(cid:68)(cid:3)(cid:78)(cid:69)(cid:3) a way that will contribute to the future
Auckland. In 2013/14, Watercare will hold water and wastewater economic, social and environmental
(cid:79)(cid:81)(cid:72)(cid:66)(cid:68)(cid:82)(cid:3)(cid:64)(cid:82)(cid:3)(cid:64)(cid:3)(cid:81)(cid:68)(cid:82)(cid:84)(cid:75)(cid:83)(cid:3)(cid:78)(cid:69)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:66)(cid:78)(cid:82)(cid:83)(cid:3)(cid:82)(cid:64)(cid:85)(cid:72)(cid:77)(cid:70)(cid:82)(cid:3)(cid:64)(cid:77)(cid:67)(cid:3)(cid:68)(cid:423)(cid:66)(cid:72)(cid:68)(cid:77)(cid:66)(cid:72)(cid:68)(cid:82)(cid:3)(cid:64)(cid:66)(cid:71)(cid:72)(cid:68)(cid:85)(cid:68)(cid:67)(cid:3)(cid:78)(cid:85)(cid:68)(cid:81)(cid:3) health and well-being of the region.
the past 12 months.
FROM SKY TO SEA
Watercare’s water and wastewater operations For more information, see the Sustainable
Environment focus area in the Annual Report
and the Environment section in the GRI Report.
Community tree-
planting initiatives
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PAGE 2 COMPANY OVERVIEW WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT
OUR
NETWORKS
And the Local Board
areas that we serve
Hibiscus and Bays
Rodney
Upper Harbour
Devonport - Takapuna Waiheke
Kaipatiki
Henderson - Massey
Waitemata
Albert - Eden Orakei
Whau
Maungakiekie - Tamaki
Waitakere Ranges Puketapapa Howick
Otara - Papatoetoe
Mangere - Otahuhu
Manurewa
Papakura
DAM Franklin
WASTEWATER TREATMENT PLANT
WATER TREATMENT PLANT
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WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT WATERCARE’S NETWORKS PAGE 3
OUR
Watercare measures and manages its performance against
PERFORMANCE
50 targets within eight focus areas. The dashboard scores are
a weighted average of the percentage performance for each
measure in a focus area. This reflects the relative impact of
each activity within each focus area on the business.
99% 99% 98% 99%
01 SAFE AND 02 HEALTHY 03 HEALTH, SAFETY 04 CUSTOMER
RELIABLE WATER WATERWAYS AND WELL-BEING SATISFACTION
In 2012/13, Watercare: In 2012/13, Watercare: In 2012/13, Watercare: In 2012/13, Watercare:
• Expanded the Waikato Water • Lodged resource consent and land • Sustained a staff and • Introduced monthly water and
Treatment Plant to a capacity of designation applications for the contractor focus on health wastewater billing
125 million litres per day and $800-million Central Interceptor and safety • Standardised the residential
commenced work on resource project • Established a new health wastewater tariff
consents to increase the
• Continued work to improve the and safety committee • Following consultation,
volume of water extracted from
compliance of rural wastewater that includes all board formulated a standardised
the Waikato River
treatment plants inherited from members and some wastewater tariff for businesses
• Supplied quality drinking water Auckland’s legacy councils in 2010 senior management that will be phased in over a
to Auckland, meeting demand
• Continued work on the $136 million • Continued to invest in staff three-year period
over the summer drought
upgrade of the Mangere Wastewater development and training. • Facilitated a trial to determine
• Progressed the $350-million Treatment Plant Next financial year: whether or not residential
Hunua 4 watermain project
• Progressed design on a number of • Progress an online health properties with rainwater
• Secured a new groundwater local wastewater storage tanks which and safety platform that will tanks could be metered
source for Warkworth. will reduce wet-weather overflows. enable staff and contractors to enable volumetric
Next financial year: Next financial year: to access induction and wastewater charging.
• Connect most of Franklin to the • Commence work on the design training modules at a time Next financial year:
metropolitan water supply of the $300-million Northern and location convenient • Implement the new Trade
• Lodge resource consents to Interceptor which will collect and to them. Waste Bylaw and begin the
increase the volume of carry wastewater from Hobsonville transition to the non-domestic
water extracted from the to the Rosedale Wastewater wastewater tariff.
Waikato River. Treatment Plant.
1.4
Aucklanders
receiving
our services
MILLION
120
litres of
water
supplied
BILLION
149
litres of
wastewater
treated
BILLION
PAGE 4 OUR PERFORMANCE WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT
95% 92% 94% 99%
05 STAKEHOLDER 06 SUSTAINABLE 07 EFFECTIVE ASSET 08 SOUND FINANCIAL
RELATIONS ENVIRONMENT MANAGEMENT MANAGEMENT
In 2012/13, Watercare: In 2012/13, Watercare: In 2012/13, Watercare: In 2012/13, Watercare:
• Liaised with Auckland Council • Established a free advice line • Delivered 97.5% of its • Maintained its objective of
on the Unitary Plan to help residents reduce their capital programme meeting interest targets and
• Maintained communication water consumption • Continued design and financial ratios
with Local Boards and • Continued to seek ways consenting work for the • Continued focus on
communities regarding to reduce the impact of its $250-million North Harbour procurement efficiencies
infrastructure and operational activities on the environment No. 2 Watermain and reducing operating
works in their areas • Sourced 29% of its energy • Progressed the review of the expenditure
• Continued to deliver a free from internal sources Regional Demand • Achieved savings that will
education programme to • Continued to rehabilitate Management Plan. enable the company to hold
schools across Auckland a former oxidation pond Next financial year: its water and wastewater
• Actively participated in the adjacent to the Mangere • Complete the Asset prices in the 2013/14 year.
development of relevant Wastewater Treatment Plant Management Plan covering Next financial year:
legislation and policy initiatives. with treated biosolids. the period 1 July 2014 to • Maintain focus on leveraging
Next financial year: Next financial year: 30 June 2034. efficiencies and gains from
• Engage with stakeholders on • Establish a Green Team made the integrated company.
significant projects such as the up of staff members who will
Kohimarama and Mairangi Bay contribute to environmental
storage tanks, and the resource and social initiatives in
consent application to increase the workplace.
the volume of water extracted
from the Waikato River.
Below: Lower Nihotupu Dam in the Waitakere Ranges.
$1.343
Price for
1000 litres
of water
$482.6
MILLION Revenue
$8.2
Total
assets
BILLION
WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT OUR PERFORMANCE PAGE 5
CHAIRMAN’S
REPORT
On behalf of the board, I am pleased to report that Watercare
continued to deliver safe and reliable water and wastewater
services to more than 1.4 million people in Auckland this year,
while also maintaining efficiencies of scale. Ambitious service
delivery targets were set and achieved.
Watercare has matured as the city’s water Infrastructure improvements • While Watercare delivers services to 1.4
and wastewater service provider since local and developments million people in Auckland, our residential
government services in Auckland were • In 2011, the company committed $150 ‘customers’ are the property owners.
integrated in 2010. In many ways, the most million to boost rural water and wastewater Recently, there has been comment in
(cid:83)(cid:64)(cid:77)(cid:70)(cid:72)(cid:65)(cid:75)(cid:68)(cid:3)(cid:65)(cid:68)(cid:77)(cid:68)(cid:421)(cid:83)(cid:82)(cid:3)(cid:78)(cid:69)(cid:3)(cid:72)(cid:77)(cid:83)(cid:68)(cid:70)(cid:81)(cid:64)(cid:83)(cid:72)(cid:78)(cid:77)(cid:3)(cid:71)(cid:64)(cid:85)(cid:68)(cid:3)(cid:65)(cid:68)(cid:68)(cid:77)(cid:3) services to that of the required standards the media about landlords and tenants
realised over the past year. A number of over a 10-year period – an expenditure querying who is responsible for water and
(cid:83)(cid:71)(cid:68)(cid:82)(cid:68)(cid:3)(cid:65)(cid:68)(cid:77)(cid:68)(cid:421)(cid:83)(cid:82)(cid:3)(cid:64)(cid:81)(cid:68)(cid:3)(cid:71)(cid:72)(cid:70)(cid:71)(cid:75)(cid:72)(cid:70)(cid:71)(cid:83)(cid:68)(cid:67)(cid:3)(cid:65)(cid:68)(cid:75)(cid:78)(cid:86)(cid:13) that would not have been possible prior to wastewater charges. Under the Residential
Increasing fairness and equity (cid:72)(cid:77)(cid:83)(cid:68)(cid:70)(cid:81)(cid:64)(cid:83)(cid:72)(cid:78)(cid:77)(cid:13)(cid:3)(cid:50)(cid:72)(cid:77)(cid:66)(cid:68)(cid:3)(cid:83)(cid:71)(cid:68)(cid:77)(cid:11)(cid:3)(cid:82)(cid:72)(cid:70)(cid:77)(cid:72)(cid:421)(cid:66)(cid:64)(cid:77)(cid:83)(cid:3)(cid:79)(cid:81)(cid:78)(cid:70)(cid:81)(cid:68)(cid:82)(cid:82)(cid:3) Tenancies Amendment Act 2010, a landlord
has been made with many upgrades may choose to pass on the volumetric
• Watercare standardised and lowered the completed or nearing completion. component of a bill to tenants. If a landlord
price of water across Auckland in 2011. The chooses to pass on this component, it is
amount introduced – $1.30 per 1000 litres • Also in 2011, Watercare made the decision by private arrangement with the tenants.
– was 15 per cent lower than the average to increase the capacity of the Waikato Watercare’s contractual relationship
price in Auckland at that time. Water Treatment Plant in response remains with the landlord – and nothing
to predicted population growth. The has changed in this respect. This is because
(cid:350)(cid:3)(cid:54)(cid:64)(cid:82)(cid:83)(cid:68)(cid:86)(cid:64)(cid:83)(cid:68)(cid:81)(cid:3)(cid:83)(cid:64)(cid:81)(cid:72)(cid:420)(cid:82)(cid:3)(cid:69)(cid:78)(cid:81)(cid:3)(cid:81)(cid:68)(cid:82)(cid:72)(cid:67)(cid:68)(cid:77)(cid:83)(cid:72)(cid:64)(cid:75)(cid:3)
construction project, which was completed the company has an obligation to provide
customers were standardised in 2012.
in early 2013, saw production increase from water and wastewater services to all
Previously, there were numerous charging
75 to 125 million litres of water per day. households (it is not permitted to terminate
methodologies and in four former
The long, dry period experienced by much provision of services); so it will continue to
council areas, wastewater charges were
of New Zealand over the 2012/13 summer request payment for services from property
collected by Auckland Council as part
was a timely reminder of the importance of owners as fair security for guaranteeing the
of the property rates and transferred
appropriate forward planning for services. provisions of services in the interests of all
to Watercare. The consolidation into a
Auckland consumers.
single bill issued by Watercare led some • With a capital works programme of more
customers to erroneously conclude that than $1.6 billion in progress, Watercare To be a successful organisation that achieves
prices had lifted exponentially. However, will continue to work hard to meet the its shareholder’s goals, Watercare requires
in reality, wastewater charges had been shareholder’s bold growth objectives. the contribution of a large number of people
removed from their rates bill. Accordingly, our theme this year is and processes, both internal and external,
‘Thinking Ahead’. and, within that, the establishment and
• In May 2013, following extensive
consultation, Watercare announced a For the next 10 years, Watercare expects maintenance of a myriad of key relationships.
(cid:77)(cid:68)(cid:86)(cid:3)(cid:86)(cid:64)(cid:82)(cid:83)(cid:68)(cid:86)(cid:64)(cid:83)(cid:68)(cid:81)(cid:3)(cid:83)(cid:64)(cid:81)(cid:72)(cid:420)(cid:3)(cid:69)(cid:78)(cid:81)(cid:3)(cid:65)(cid:84)(cid:82)(cid:72)(cid:77)(cid:68)(cid:82)(cid:82)(cid:68)(cid:82)(cid:3)(cid:83)(cid:71)(cid:64)(cid:83)(cid:3) to invest over $5 billion in infrastructure. The board believes the year has been one of
(cid:86)(cid:72)(cid:75)(cid:75)(cid:3)(cid:81)(cid:68)(cid:79)(cid:75)(cid:64)(cid:66)(cid:68)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:19)(cid:19)(cid:3)(cid:83)(cid:64)(cid:81)(cid:72)(cid:420)(cid:82)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:66)(cid:78)(cid:76)(cid:79)(cid:64)(cid:77)(cid:88)(cid:3) (cid:32)(cid:3)(cid:82)(cid:72)(cid:70)(cid:77)(cid:72)(cid:421)(cid:66)(cid:64)(cid:77)(cid:83)(cid:3)(cid:79)(cid:64)(cid:81)(cid:83)(cid:3)(cid:78)(cid:69)(cid:3)(cid:83)(cid:71)(cid:72)(cid:82)(cid:3)(cid:65)(cid:84)(cid:67)(cid:70)(cid:68)(cid:83)(cid:3)(cid:86)(cid:72)(cid:75)(cid:75)(cid:3)(cid:65)(cid:68)(cid:3) strong achievement at all levels and wishes to
inherited from the former councils and allocated towards renewing and improving acknowledge the key players in that success.
(cid:86)(cid:64)(cid:83)(cid:68)(cid:81)(cid:3)(cid:66)(cid:78)(cid:76)(cid:79)(cid:64)(cid:77)(cid:72)(cid:68)(cid:82)(cid:13)(cid:3)(cid:51)(cid:71)(cid:68)(cid:3)(cid:77)(cid:68)(cid:86)(cid:3)(cid:83)(cid:64)(cid:81)(cid:72)(cid:420)(cid:11)(cid:3)(cid:86)(cid:71)(cid:72)(cid:66)(cid:71)(cid:3)(cid:86)(cid:72)(cid:75)(cid:75)(cid:3) existing infrastructure, while ensuring
be phased in over a three-year period, will (cid:82)(cid:84)(cid:423)(cid:66)(cid:72)(cid:68)(cid:77)(cid:83)(cid:3)(cid:66)(cid:64)(cid:79)(cid:64)(cid:66)(cid:72)(cid:83)(cid:88)(cid:3)(cid:72)(cid:82)(cid:3)(cid:64)(cid:85)(cid:64)(cid:72)(cid:75)(cid:64)(cid:65)(cid:75)(cid:68)(cid:3)(cid:83)(cid:78)(cid:3)(cid:66)(cid:78)(cid:79)(cid:68)(cid:3)(cid:86)(cid:72)(cid:83)(cid:71)(cid:3)
deliver greater fairness across the region. growth projections.
(cid:350)(cid:3)(cid:32)(cid:82)(cid:3)(cid:83)(cid:71)(cid:68)(cid:3)(cid:17)(cid:15)(cid:16)(cid:17)(cid:14)(cid:16)(cid:18)(cid:3)(cid:421)(cid:77)(cid:64)(cid:77)(cid:66)(cid:72)(cid:64)(cid:75)(cid:3)(cid:88)(cid:68)(cid:64)(cid:81)(cid:3)(cid:67)(cid:81)(cid:68)(cid:86)(cid:3)(cid:83)(cid:78)(cid:3)(cid:64)(cid:3) Regular monthly billing
close, the board recommended to Auckland • In July 2012, Watercare introduced monthly
Council that it revoke the existing four billing which is in line with the billing
trade waste bylaws and replace them practices of many utilities. While a small Ross B Keenan
with a single, standardised bylaw – again, number of customers were reluctant to Chairman
this proposed standardisation will deliver change from their three or six-monthly
greater fairness and equity for businesses billing cycle, the majority acknowledged it
across the region. is easier to plan and budget for payments
on a more regular basis.
PAGE 6 CHAIRMAN’S REPORT WATERCARE SERVICES LIMITED 2013 ANNUAL REPORT