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About Thesis
This thesis examines potential improvements to on-time flight departures at Lufthansa's Frankfurt Airport station. The author conducted a survey of frontline staff to understand their perceptions of punctuality issues and ideas for improvement. Survey results showed a potential lack of communication between staff and management regarding departure delays. Staff feel committed to on-time performance but lack commitment from superiors. The thesis recommends analyzing operational processes from a human factors perspective to improve communication and introduce incentive programs to promote better punctuality. Adopting these recommendations could significantly improve departure punctuality at the Frankfurt station.
Detailed Information
| Author: | ['11211'] |
|---|---|
| Publication Year: | 2018 |
| Pages: | 142 |
| Language: | English |
| Format: | |
| Price: | FREE |
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