The Supervisor's handbook: a quick and handy guide for any manager or business owner

188 Pages·1993·0.49 MB·English

by  Career Press

The Supervisor's Handbook : A Quick and
title: Handy Guide for Any Manager or Business
Owner Business Desk Reference
author:
publisher: The Career Press
isbn10 | asin: 1564141063
print isbn13: 9781564141064
ebook isbn13: 9780585212456
language: English
Supervision of employees--Handbooks,
subject
manuals, etc.
publication date: 1993
lcc: HF5549.17.S86 1993eb
ddc: 658.3/02
Supervision of employees--Handbooks,
subject: manuals, etc.
Page iii
The Supervisor's Handbook:
Second Edition
A Quick and Handy Guide for Any Manager or Business
Owner
CAREER PRESS
180 Fifth Avenue
P.O. Box 34
Hawthorne, NJ 07507
1-800-CAREER-1
201-427-0229 (outside U.S.)
FAX: [phone]
Page iv
Copyright © 1993 by National Press Publications, a division of
Rockhurst College Continuing Education Center, Inc.
All rights reserved under the Pan-American and International
Copyright Conventions. This book may not be reproduced, in whole
or in part, in any form or by any means electronic or mechanical,
including photocopying, recording, or by any information storage and
retrieval system now known or hereafter invented, without written
permission from the publisher, The Career Press.
THE SUPERVISOR'S HANDBOOK (SECOND EDITION)
A QUICK AND HANDY GUIDE FOR ANY MANAGER OR BUSINESS OWNER
ISBN 1-56414-106-3, $8.95
Cover design by Digital Perspectives
Printed in the U.S.A. by Book-mart Press
To order this title by mail, please include price as noted above, $2.50
handling per order, and $1.00 for each book ordered. Send to: Career
Press, Inc., 180 Fifth Ave., P.O. Box 34, Hawthorne, NJ 07507
Or call toll-free 1-800-CAREER-1 (Canada: 201-427-0229) to order
using VISA or MasterCard, or for further information on books from
Career Press.
Library of Congress Cataloging-in-Publication Data
The Supervisor's handbook : a quick and handy guide for any
manager or business owner. 2nd ed.
p. cm. (Business desk reference)
ISBN 1-56414-106-3 : $8.95
1. Supervision of employeesHandbooks, manuals, etc. I. Career
Press Inc. II. Series.
HF5549.17.S86 1993
658.3'02dc20 93-26982
CIP
CIP
Page v
Table of Contents
Introduction 1
Chapter 1
Effective Leadership
How You Can Contribute to Profits 5
Improving Your Leadership Efficiency 7
Increasing Your Power 9
How to Make Better Decisions 11
The Importance of Developing Plans 12
The Five W's and an H for Developing Plans 14
How to Set Objectives 15
Changing Established Work Patterns 16
Chapter 2
The Importance of Teamwork
Running Efficient Meetings 21
Forming and Leading Quality Circles 24
Improving Relationships Among Groups 26
How to Build Teamwork 28
Managing Conflict 30
Chapter 3
Getting the Most from Your Employees
How to Motivate People 34
Motivation 37
Praising and Rewarding People Effectively 38
Structuring People's Jobs 40
Hiring New Employees 42
How to Get New Employees Off to a Fast Start 48
Providing On-The-Job Training 49
Job Design 52
Employees and Goals 52
Giving Constructive Criticism 53
Performance Appraisals 55
How to Conduct Performance Appraisals 56
Page vi
Chapter 4
Handling Employment Issues
Handling Complaints 59
The Supervisor and the Labor Contract 61
Supervising Minority Workers 63
Managing Stress 67
What to Do When Personal Problems Affect Job 70
Performance
Handling Absenteeism and Tardiness 72
How to Shape Up Problem Workers 73
When Employees Must Be Dismissed 75
Chapter 5
Time Management
How Time Is Spent 80
How to Be an Effective Delegator 80
Time-Wasters 82
Time-Savers 83
Time Management Tools 84
Chapter 6
Communication
No Secrets 87
Communication Vehicles 88
Communication: It's Also Appearance 90
A Different Kind of Communication 90
How to Communicate More Powerfully 91
Page 1
Introduction
The effective supervisor or small business owner can multiply the
value and benefits he or she contributes to the organization by keeping
in mind these considerations covering supervisory responsibility:
1. Remember it is your job to develop and foster the high morale,
enthusiasm and esprit de corps of your team.
2. Make it a point to know and understand the objectives of your boss,
department and company. Make sure your employees know what their
individual objectives are and how they fit into and contribute to the
organization's objectives.
3. Keep all members of your team informed about all aspects of their
jobs and of the work unit in general.
4. Be familiar with and able to interpret and enforce all company and
departmental policies and regulations. To the employee, you are the
company.