The Professional Counselor As Administrator: Perspectives On Leadership And Management Of Counseling Services Across Settings

355 Pages·2005·1.1 MB·English

by  Edwin L. Herr

THE PROFESSIONAL
COUNSELOR
AS ADMINISTRATOR
Perspectives on Leadership and Management
in Counseling Services Across Settings
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THE PROFESSIONAL
COUNSELOR
AS ADMINISTRATOR
Perspectives on Leadership and Management
in Counseling Services Across Settings
Edwin L. Herr, EdD
Dennis E. Heitzmann, PhD
Jack R. Rayman, PhD
The Pennsylvania State University
University Park, PA
LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS
2006 Mahwah, New Jersey London
Copyright(cid:1)2006byLawrenceErlbaumAssociates,Inc.
Allrightsreserved.Nopartofthisbookmaybereproducedin
anyform,byphotostat,microform,retrievalsystem,oranyother
means,withoutthepriorwrittenpermissionofthepublisher.
LawrenceErlbaumAssociates,Inc.,Publishers
10IndustrialAvenue
Mahwah,NewJersey07430
www.erlbaum.com
CoverdesignbyKathrynHoughtalingLacey
LibraryofCongressCataloging-in-PublicationData
Herr,EdwinL.
Theprofessionalconselorasadministrator:perspectivesonleadershipandmanagement
ofcounselingservicesacrosssettings/EdwinL.Herr,DennisE.Heitzmann,JackR.Rayman.
p. cm.
Includesbibliographicalreferences(p.)andindex.
ISBN0-8058-4957-2(alk.paper)
ISBN0-8058-4958-0(pbk:alk.paper)
1.Counseling—Management. 2.Educationalcounseling—Management. I.Heitzmann,
DennisE. II.Rayman,JackR. III.Title.
BF637.C6H524 2006
361(cid:2).06(cid:2)0684—dc22 2005041407
CIP
BookspublishedbyLawrenceErlbaumAssociatesareprintedonacid-freepaper,
andtheirbindingsarechosenforstrengthanddurability.
PrintedintheUnitedStatesofAmerica
10 9 8 7 6 5 4 3 2 1
For my grandsons, Myles Patrick Herr and Fletcher Edward Hess, their par-
ents, Christopher and Sarah and Alicia and Terry, their Aunt Amber, and
their grandmother, Pat. Thanks to all for your love, support, and patience
while this book was unfolding.
E.L.H.
Mycontributiontothisvolumeisdedicatedtomywifeandpartner,Marcia,
andourchildren,Colin,Bryan,andCarolyn—teacher,lawyer,manager,and
psychologist-to-be, the composite of their requisite professional skills would
portend all of the characteristics required of the complete administrator.
Theirimportancetome,however,transcendsthat—theymakemereal.Sec-
ondly,mysincereexpressionofappreciationtoLoriSchoch,officemanager,
and the cadre of staff with whom I’ve had the pleasure to work for many
years. Collectively, they provide the infrastructure from which all good di-
recting emanates.
D.E.H.
Iwouldliketothankmyparents,RobertandHarrietteRayman,whotaught
meaboutthedignityofworkandwho,asoctogenarians,continuetodemon-
stratethevalueofastrongworkethicintheirdailylives.Iwouldalsoliketo
thankmywife,Barbara,andmytwodaughters,JamieandMegan,whobe-
lieved in me when I experienced self-doubt and who encouraged me to be-
lieve that my thoughts and experiences might have relevance and value to
others.Finally,Iwouldliketoacknowledgemylong-timestaffassistantand
office manager, Teresa Keeler, who reminds me every day that you don’t
have to be charismatic to be an effective leader and manager, but you do
have to be organized.
J.R.R.
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Contents
Preface xi
1 Leadership, Management, and Administration in Perspective 1
Context 1
TheCounselorasAdministrator 3
Leadership,Management,andAdministration 5
Manager,Leader,orBoth 7
ManagementandLeadershipasDistinctProcesses 9
PerspectivesonRolesinLeadershipandManagement
inCounseling 11
AnEmpiricalStudyofLeadership 15
CharacteristicsofLeadershipinSummary 18
Summary 21
2 Fundamental Processes of Leadership, Management,
and Administration 24
Context 24
Planning 27
OtherPlanningElements 34
StaffRecruitment,Retention,andDevelopment 44
SupervisionofStaff 50
TheUseofTechnologyandKnowledgeManagement 56
ProgramEvaluation 61
Summary 65
vii
viii CONTENTS
3 The School Counselor as Program Administrator 66
Context 66
ImplicationsforLeadershipandManagementofthe
SchoolCounselingProgram 71
Planning 72
StaffRecruitmentandRetention 82
ProgramEvaluation 96
Summary 102
4 Leadership and Management of University
Counseling Centers 103
Context 103
TheRoleoftheDirector 106
TheAssociationforUniversityandCollegeCounseling
CenterDirectors 107
RelationshiptotheUniversityAdministration 108
ContextualMapping—PlanninginPerspective 112
BudgetandFinancialConsiderations 114
OrganizationalStructureoftheCounselingCenter 117
StaffRecruitment,Retention,andProfessionalDevelopment 119
StaffMorale 120
Training/Supervision 121
UseofTechnology 122
DiversityIssues 122
AssessmentandEvaluation 123
ProgramAccreditation 124
DatabanksandSurveys 126
Summary 126
5 The Administration of University Career Services 128
Context 128
Planning 130
BudgetsandBudgeting 147
StaffRecruitment,Retention,andProfessionalDevelopment 152
UseofTechnology 156
InternalOrganizationofStaff/Professionals 159
OutreachtotheUniversityCommunity 166
DiversityIssues 169
EvaluationofPrograms 172
ProgramAccreditation 175
Marketing/PublicRelationsofServices 175
AdvocacyforPrograms 176
ParticularLeadership/ManagementIssues 177
Summary 180
CONTENTS ix
6 Chair, Department of Counselor Education, Counseling
Psychology, or Both and More 181
Context 181
DepartmentHeadsasPersonsofManyRoles 183
TheDepartmentHeadasCollaborator 186
TheCounselingAdministratorasFuturist 188
Planning 189
Legislation 189
PositionPapersandCounselingModels 190
AccreditationStandards 192
NationalTrendsinCounselorPreparation 204
Facilities 206
Budgeting 209
CollaborationWithOtherFacultyintheUniversity 219
RecruitmentofFacultyandStaff 222
RetentionandProfessionalDevelopmentofFacultyandStaff 226
RecruitmentandRetentionofStudents 227
UseofTechnology 231
EvaluationofPrograms 233
Summary 236
7 Administration of Counseling in Government, Nonprofit,
and Professional Organizations 238
Context 238
RolesofCounselingAdministratorsinNonprofitOrganizations 239
AuthorityandInfluenceonCounselingbyGovernmental
andNonprofitOrganizations 242
SimilaritiesandDifferencesintheRolesofCounseling
AdministratorsinNonclinicalSettings 244
SelectedStudiesofStateDirectorsofCounseling 247
Planning 253
PlanningIssuesinNonclinicalCounseling-RelatedSettings 255
IntellectualCapitalasaFunctionofNonclinicalSettings 258
Budgeting 259
Staffing 264
Recruitment,Retention,andSupervisionofProfessionalStaff 265
UseofTechnology 269
Summary 269
8 Leadership and Management of Counseling in the
Community and Workplaces About Work 271
Context 271
CounselinginPublicEmploymentCenters 272
TheLocalCounselingAdministratorasPlanner 274