The Praeger Handbook of Human Resource Management

686 Pages·2008·3.54 MB·English

by  Ann Gilley

THE PRAEGER HANDBOOK
OF HUMAN RESOURCE
MANAGEMENT
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The Praeger Handbook
of Human Resource
Management
Volume 1
Ann Gilley
Jerry W. Gilley
Scott A. Quatro
Pamela Dixon
LibraryofCongressCataloging-in-PublicationData
ThePraegerhandbookofhumanresourcemanagement/editedbyAnnGilley ... [etal.].
p.cm.
Includesbibliographicalreferencesandindex.
ISBN978–0–313–35015–3((set):alk.paper)—ISBN978–0–313–35017–7((vol.1):alk.paper)—ISBN
978–0–313–35019–1((vol.2):alk.paper)
1. Personnelmanagement. I.Gilley,AnnMaycunich.II.PraegerPublishers.III.Title:Handbookofhuman
resourcemanagement.IV.Title:Humanresourcemanagement.
HF5549.P732009
658.3—dc22 2008034634
BritishLibraryCataloguinginPublicationDataisavailable.
Copyright2009byAnnGilley,JerryW.Gilley,ScottA.Quatro,andPamelaDixon
Allrightsreserved.Noportionofthisbookmaybe
reproduced,byanyprocessortechnique,withoutthe
expresswrittenconsentofthepublisher.
LibraryofCongressCatalogCardNumber:2008034634
ISBN:978–0–313–35015–3 (set)
978–0–313–35017–7 (Vol.1)
978–0–313–35019–1 (Vol.2)
Firstpublishedin2009
PraegerPublishers,88PostRoadWest,Westport,CT06881
AnimprintofGreenwoodPublishingGroup,Inc.
www.praeger.com
PrintedintheUnitedStatesofAmerica
Thepaperusedinthisbookcomplieswiththe
PermanentPaperStandardissuedbytheNational
InformationStandardsOrganization(Z39.48–1984).
10987654321
Formyfamilyandfriends, whoinspire medaily—especiallymyhusband,Jerryandmy
mother,Connie.Andforthosewhoguidemeinspirit—Ann,Richard,Sig,andBert.
AnnGilley
For my best friend, Ann,and for our girls—Lakota Sioux, Pepper Lee, and Abby Rose.
Youarethesweetnessinmylife.
JerryW.Gilley
First, I must acknowledge my colleagues and co-editors Jerry Gilley, Pam Dixon, and
especially Ann Gilley. Ann, you took on an incredibly complex project and brought it
to a successful completion, and managed to remain gracious in the heat of the battle.
Thanksfortheopportunitytocontributetotheproject.
IalsowishtoacknowledgetheacademicleadershipatCovenantCollege,specificallymy
Department Chair Chris Dodson, for ensuring that I had adequate course release time
totakeonthisproject.
Lastly,IdedicatemyeffortsonthisbooktomywifeJamie,andtothe‘‘Quattro,Quatro’’
kids—McKenna,Keaton,Hallie-Blair,andHudson.Youarethe‘‘faceofGod’’tome.
ScottA.Quatro
Formymother, Mary,whotaught me the meaning of perseverance,sacrifice, creativity,
andgenerosity.
PamelaDixon
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Contents
VOLUMEONE
Preface xv
PartI.HUMANRESOURCEPRACTICES 1
Chapter1.RecruitingandSelection 3
Staffing:AnOverview 3
AbilityInventories 7
AssessmentCenter 9
BackgroundInvestigation 11
BehaviorInventory 12
CampusRecruiting 13
EmployeeReferralPrograms 15
EmploymentTesting 17
Interviewing 19
JobDescription 21
JobPosting 24
NegligentHiring 26
PolygraphTest 27
Recruiting 29
References 31
Resume 33
Selection 35
TalentInventory 37
Chapter2.EmployeeDevelopment 41
EmployeeDevelopment:AnOverview 41
ActionPlan 42
AppreciativeInquiry 44
Burnout 46
CareerPlanningandDevelopment 47
CareerResourceCenter 52
Coaching 53
Computer-BasedTraining 56
ContinuousImprovementPlan 58
CorporateUniversity 61
viii CONTENTS
Cross-Training 64
Delegation 67
EmotionalIntelligence 69
GoalSetting 71
HumanResourceDevelopment 73
InteractiveVideoTraining(IVT) 76
JobSharing 77
Maslow’sHierarchyofNeeds 81
Mentoring 83
Myers-BriggsTypeIndicator 85
NewEmployeeOrientation 87
On-the-JobTraining 90
PerformanceAids 93
PerformanceCoaching 95
ProductivityImprovementPlan 98
ProfessionalCertification 102
Socialization 105
Training 108
TrainingEvaluation 110
Chapter3.PerformanceManagement 113
PerformanceManagement:AnOverview 113
DevelopmentalEvaluations 116
Evaluation 119
ExitInterview 122
Feedback 124
ForcedRankingEvaluation 126
Motivation 129
PerformanceAnalysis 131
PerformanceAppraisals 132
PerformanceConsulting 135
PerformanceManagementSystems 137
PerformanceStandards 140
Promotion 143
Retention 144
360-DegreeFeedback 146
Chapter4.Compensation,Benefits,andInsurance 149
Compensation:AnOverview 149
Absences 155
Benefits 156
Bonuses 158
CafeteriaBenefitPlans 160
ChildandElderCare 161
Compensation 163
DeferredCompensation 165
DisabilityInsurance 166
DomesticPartnerBenefits 168
CONTENTS ix
EmployeeAssistancePrograms 170
EmployeeStockOptionPlan(ESOP) 171
401(k)Plans 172
GainsharingandProfitSharing 175
Garnishment 177
HealthCarePlans 179
HIPAA 183
Insurance 184
MeritPay 186
PayforPerformance 187
Payroll 190
PensionBenefitGuarantyCorporation 192
PensionPlans 195
Retirement 198
SalaryBenchmarking 200
ScanlonPlan 203
SimplifiedEmployeePension(SEP)/SimplePlans 206
SeverancePay 207
Skill-basedPay 209
UnemploymentCompensation 211
VacationandHolidayPolicies 213
WellnessPrograms 215
Chapter5.EmploymentLaw 219
EmploymentLaw:AnOverview 219
AffirmativeAction 225
AgeDiscriminationinEmploymentAct(ADEA) 227
AmericanswithDisabilitiesAct(ADA) 229
BonaFideOccupationalQualification(BFOQ) 231
ChildLabor 232
CivilRightsActsof1964and1991 234
COBRA 236
Defamation 238
DisparateTreatment/DisparateImpact 240
Drug-FreeWorkplaceAct 242
EmployeePolygraphProtectionAct(EPPA) 243
EmployeeRight-to-KnowLaw 243
EqualEmploymentOpportunityCommission(EEOC) 245
EqualPayAct 246
ERISA 248
FairCreditReportingAct 249
FairLaborStandardsAct 251
FamilyandMedicalLeaveAct(FMLA) 253
FifthAmendment 255
Four-fifthsRule 257
FourteenthAmendment 259
FourthAmendment 261