Download The Portman Hotel Company: BA 517: Human Resource Management PDF Free - Full Version
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About The Portman Hotel Company: BA 517: Human Resource Management
This case study analyzes the human resource management practices of the Portman Hotel Company, a luxury hotel in San Francisco seeking to implement an innovative Asian-style of superior customer service. The hotel hired "personal valets" to serve guests but faced issues with employee morale and flexibility to address changing occupancy levels. A "5-Star Team Plan" was introduced to address these issues through reorganizing employees into teams, but new problems emerged and solutions caused further complications. The case examines whether the hotel's human resource principles and practices effectively achieved its goals of superior service quality and customer satisfaction.
Detailed Information
| Author: | ['divine grace bacas'] |
|---|---|
| Publication Year: | 2022 |
| Pages: | 10 |
| Language: | English |
| Format: | |
| Price: | FREE |
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