The Motivation to Work

182 Pages·1993·5.28 MB·English

by  Frederick Herzberg, Bernand Mausner, Barbara Bloch Syderman

The Motivation to Work
C\
Taylor & Francis
~-
Taylor & Francis Group
http:/ /taylorandfra ncis.com
The Motivation to Work
Frederick Herzberg
Bernard Mausner
Barbara Bloch Snyderman
With a New Introduction by
Frederick Herzberg
~~ ~~o~!J;n~~:up
LONDON AND NEW YORK
Originally published in 1959 by John Wiley & Sons, Inc.
Published 1993 by Transaction Publishers
Published 2017 by Routledge
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Library of Congress Catalog Number: 92-16067
Library of Congress Cataloging-in-Publication Data
Herzberg, Frederick
The motivation to work I Frederick Herzberg, Bernard Mausner, Bar-
bara Bloch Snyderman : with a new introduction by Frederick Herzberg.
p. em.
Originally published: New York :Wiley, 1959.
Includes bibliographical references and index.
ISBN 1-56000-634-X (paper)
1. Job satisfaction. 2. Work. I. Mausner, Bernard, 1920-
II. Snyderman, Barbara Bloch. III. Title.
HF5549.5.J63H428 1992
331.25-dc20 92-16067
CIP
ISBN 13: 978-1-56000-634-3 (pbk)
To Lewis Herzberg
C\
Taylor & Francis
~-
Taylor & Francis Group
http:/ /taylorandfra ncis.com
Contents
Introduction to the Transaction Edition xi
Foreword xix
Preface xxi
PART I · Background and Procedure
1 · Origins of the Study 3
The Measurement of Job Attitudes 5
Factor'.~ in Job Attitudes 6
Studies of the Effects of Job Attitudes 7
Theory 8
A New Approach 11
Sources 12
Elements of the Design 14
Some Alternate Approaches 17
2 · The Pilot Projects 20
The Second Pilot 24
3 · Procedure for the Major Study 30
The Population Sample 32
Sampling Procedures 32
Interviewing Procedure 35
4 · How the Interviews Were Analyzed 37
Method for Developing the Analytic Scheme 38
5 · The Definition of a Sequence of Events 40
Short- and Long-Range Sequences 41
The Six Basic Groups 43
6 · The Definition of Job-Attitude Factors 44
First-Level Factors 44
Seco•·d-Level Factors 49
7 · The Definition of the Effects of Job Attitudes 51
vii
Viii CONTENTS
PART II· The Results
8 · The Factors 59
The High Sequences 59
The Low Sequences 70
High venus Low Job-Attitude Sequences 79
Salary 82
9 · The Effects 84
Perfonnance Effects 85
Turnover 88
Attitude Toward the Company 89
Mental-Health Effects 90
lnterpenwnal Relationship as Effects 92
Attitudinal Effects 93
Effects as Related to Factors and to Demographic
Variables 95
10 · Individuals 97
Differences in the Lows 97
Factors among the Highs 98
Engineers and Accountants 100
A Final Note 102
PART III · The Implications
11 · A Hypothesis Restated and Expanded 107
12 · Motivation versus Hygiene 113
13 · Perspective 120
The Meaning of Work in a Primitive Society 121
Transition to the Machine Age 122
Work in the Contempomry World 124
The Consequences of Bureaucracy 125
The Search joT Motivation 126
The ManageTial and PTofessional World 128
The Consequences for the Individual and for So-
ciety 130
Suggestions 131
The StTucture of Jobs 132
Should Jobs Be Made More Interesting? 133
CONTENTS ix
The Problem of Selection 134
Supervision 134
What Then Becomes of the Concept of Partici-
pation? 136
A Program in Mental Health 137
The Pinal Goal 138
Appendix I
Job Attitudes 141
Patterned Interview 141
Appendix II
Analysis of Factors 143
Analysis of Effects 148
References 151
Index 155