Table Of ContentG
Human Resources & Training
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In addition to processing new applications, requesting clinical privileges, e
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preparing ER call schedules, negotiating contracts, verifying credentials, and k
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conducting meetings and audits, Medical Services Professionals (MSPs) must s
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find time to keep up with evolving regulations and credentialing requirements.
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Presented in an easy-to-read format, The Medical Services Professional a
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Career Guidebook: Charting a Development Plan for Success details a series
of building blocks to help MSPs fulfill job requirements and successfully
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navigate career progression. h
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The authors capture and address the questions most frequently asked by M
MSPs. They illustrate valuable lessons with actual stories and supply readers e
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with systematic assessment tools, planning techniques, and strategies for i
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achieving world-class performance. Complete with sample job descriptions, a
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a sample performance profile, a glossary, the Medical Services Professional
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Creed, and a wealth of reference material, the text will help MSPs answer key e
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questions, including v
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• How do I assess my skills? e
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• What are my career options?
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• Are my communication skills what they need to be?
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• How do my boss and I come to agreement on my progress?
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• How do I define, document, and measure my competencies?
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The book addresses twelve specific points of consideration. Each point is a
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working exercise to help readers perform honest self-appraisals of where they a
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are in their careers. The Medical Services Professional Career Guidebook
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details a solid course of action to help you confront the fear of the unknown and a
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meet the future with the confidence required for success. It provides the tools
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and understanding you will need to ensure patient safety, achieve personal and e
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professional goals, and take your career to levels you have never imagined.
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ISBN: 978-1-4398-4478-6 o
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www.crcpress.com
9 781439 844786
www.productivitypress.com
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The Medical
Services Professional
Career Guidebook
Charting a Development Plan
for Success
TThhiiss ppaaggee iinntteennttiioonnaallllyy lleefftt bbllaannkk
The Medical
Services Professional
Career Guidebook
Charting a Development Plan
for Success
Donna Goestenkors, CPMSM and Georgia Day
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2011 by Taylor & Francis Group, LLC
CRC Press is an imprint of Taylor & Francis Group, an Informa business
No claim to original U.S. Government works
Version Date: 20111212
International Standard Book Number-13: 978-1-4398-4479-3 (eBook - PDF)
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Contents
Preface x i
About the Authors xiii
Point 1 Before You Start Your Journey, Have You Checked
Your Tools? 1
1.1 Professional Development Competency
Assessment: Where Have You Been? 3
1.2 Skills Competence: What Have You
Accomplished? 4
1.3 Professional Guideposts: What Is the Impact
of the Past and Present on Your Future Career? 4
Point 2 Career Options—Broaden Your Horizons! 7
2.1 Traditional: To Name a Few, Medical Staff
Offices (MSOs), Credentialing Verification
Organizations (CVOs), Managed Care
Organizations (MCOs), Specialty Clinics,
and Physician Groups 8
2.1.1 Medical Staff Office (aka Medical
Staff Services Department) 8
2.1.2 Credentials Verification Organization 9
2.1.3 Managed Care Organization 9
2.1.4 Specialty Clinics/Physician Groups 9
2.2 Future: You Name It, You Own It! 9
v
vi • Contents
Point 3 It Is Your Journey—Take the Time to Map It! 13
3.1 Develop a Success Plan—Empowered,
Quantitative, Qualitative, with Personal
Accountability 1 4
3.2 Why the Plan Is Important 1 4
3.3 Competence Measurement 15
3.4 The Voice of Experience 1 6
3.5 Achievement Is Important—Ongoing
Maintenance Is Critical 1 7
Point 4 Have You Monitored Your Professional History
and Checked All Systems? 1 9
4.1 Packaging You—Phase I: The Beginning—
The Place to Start 1 9
4.2 Packaging You—Phase II: Organizing
Materials 2 0
4.3 Packaging You—Phase III: Filling the Gaps 2 1
4.4 Packaging You—Phase IV: Designing the
System—Your Way! 2 2
4.5 Packaging You—Phase V: Implementing
Your System 2 3
4.6 Packaging You—Phase VI: Maintaining
Your Professional History 23
Point 5 Testing Your Job Description—Are You Docked
or Launched? 2 7
5.1 Is the Job Title Accurate? 2 8
5.2 Is the Purpose Statement Clear, Concise,
and Accurate? 2 9
5.3 Does It Cover Your Core Accountabilities? 29
5.4 Do You Know What the Organization
Expects? 2 9
5.5 Do You Review and Recommend Revisions
Periodically? 30
Point 6 Your Performance Compass—How to Gauge
Results 33
6.1 What Does Your Performance Evaluation
Say about You? 3 4
6.2 What Does Your Performance Evaluation
Leave Out? 3 4
6.3 Should You Produce a Supplementary
Document to Reinforce Your Skills
and Accomplishments? 3 5
Contents • vii
6.4 Are Your Accomplishments Where They
Need to Be to Compete in the Market? 36
Point 7 Progress Checkpoints—Accountability Is Key 3 9
7.1 What Have You Done and How Well Have
You Done It? 3 9
7.2 Do You Initiate Periodic Meetings with Your
Staff and Your Supervisor to Review Your
Progress and Accomplishments? 4 0
7.3 Do You and Your Boss and Staff Agree
on Your Progress? 4 1
7.4 Have You Identified Barriers to Your
Progress? 4 2
7.5 Have You Developed Written Goals,
Objectives, and Action Plans to Ensure
Accountability? 4 2
Point 8 Professional Performance Profile—In the
Shadows or Orbiting the Sun? 4 3
8.1 Identify Your Competencies 4 3
MSP Core Competency Model™ 4 4
8.2 Define the Measurements 46
8.2.1 Skills Development 46
8.2.2 Personal Development 4 6
8.2.3 Career Development 4 6
8.3 Report to the Stakeholders (also Known as
Stakeholder Management) 47
8.4 Track Your Performance 47
8.5 Document 49
8.6 Analyze, Adjust, and Activate 50
8.7 Ongoing Maintenance 5 1
8.8 Market for Multiple Benefits 5 1
Point 9 Your Mission—One Last Check before Launch 5 5
9.1 Your Physical Profile 5 5
9.2 Your Mental and Emotional Profile 5 7
9.3 Your Verbal, Written, and Body Language
Communications Systems 5 8
9.4 Your Understanding of Stakeholders’ Needs 6 0
Point 10 Coming Full Circle—Are You Positioned to Help
Others? 63
10.1 Who Are Your Industry Counterparts? 63
viii • Contents
10.2 Are You a Social Networker (LinkedIn,
Facebook, Twitter, Blogs)? 6 4
10.3 Are You a Member of Any Local, State,
National, or International Associations? 6 5
10.4 Do You Read or Write Organization
Communications—Newsletters, etc.? 66
10.5 Do You Plan Each Month to Participate
in Business/Networking Events? 6 7
Point 11 For Those Who Want It All Right Now—MSP
Career Launch Boot Camp: One Year Accelerated
Platform 7 1
11.1 What Does the Best Look Like? 7 2
11.2 Why the Best Never Stop Learning 72
11.3 Physical Fitness/Nutrition—You Have
to Feed Your Brain, Don’t You? 7 3
11.4 Formal and Informal Education—
Mandatory! 7 4
11.5 Communication Styles: Knowing What
to Use When—Continuous Practice 7 4
11.6 Why Efficiency and Effectiveness Are Both
Critical Business Partners 7 5
11.7 Fold New Career Options into Your Job Today 7 6
Point 12 Things to Remember 7 9
12.1 Affirm Yourself 80
12.2 Laugh Often 8 1
12.3 Nurture, Love, and Defend Those in Your
Care 81
12.4 Motivate and Inspire as Only You Can Do 8 1
12.5 Never, Ever Stop Dreaming 8 2
Appendix A: Sample Job Descriptions 8 5
Appendix B: Sample MSP Performance Profile 107
Appendix C: Electronic Career Data Files Guidance 1 11
Appendix D: MSP Professional Development Creed 1 13
Appendix E: Point Checklist 1 15
Appendix F: Reference Guides 1 17
Index 119
Dedications
This career development book is dedicated to the competent
medical staff/services professionals who work hard every day to
perform at their very best—all in the name of patient safety. This
proven-practice content will finally get you the recognition you so
richly deserve by guiding you on how to showcase your knowledge,
skills, and abilities. Good luck—I believe in you and will honorably
serve as your success champion into the future.
A special recognition and a touch from my heart go to my hus-
band, Mark, for his unconditional love, relentless encouragement,
and unceasing support.
To my most precious mother and father and every member of my
very large and constantly growing family, you continue to be my
inspiration. The pride I see in your eyes and the joy I hear in your
voices from every new lesson learned and experience I share have
been my fuel. Your compassion for others and care for humanity
propel me to greatness.
Finally, I express my sincere gratitude to the MSP team members
I’ve worked with: National Association Medical Staff Services, St.
Louis Chapter, Missouri Association Medical Staff Services, MSP and
business mentors (you know who you are), MSP colleagues, medical
staff leaders (you know who you are), medical staff members, and
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