Table Of ContentThe Management of Living Beings
or Emo-management
The Management of Living
Beings or Emo-management
Delphine van Hoorebeke
First published 2018 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.
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© ISTE Ltd 2018
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Library of Congress Control Number: 2018943317
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library
ISBN 978-1-78630-292-2
Contents
Foreword by Martine Brasseur . . . . . . . . . . . . . . . . . . . . . ix
Foreword by Claude Berghmans . . . . . . . . . . . . . . . . . . . . xiii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Chapter 1. Emotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1. Emotion: a complex concept . . . . . . . . . . . . . . . . . . . . . 1
1.2. Expression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3. An adjustment tool . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.4. A neurological system . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.5. A complex system . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.6. Subject to dissonance and inhibition . . . . . . . . . . . . . . . . . 13
1.7. Contagion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2. Managing Individuals . . . . . . . . . . . . . . . . . . . . 19
2.1. The art of managing customer focus: the relations
dependent on monitoring and margins to maneuver . . . . . . . . . . 19
2.1.1. Organizational norms . . . . . . . . . . . . . . . . . . . . . . . 21
2.1.2. Dissonances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2. The art of motivating: commitment and satisfaction . . . . . . . 27
2.2.1. Different types of commitment . . . . . . . . . . . . . . . . . 27
2.2.2. Commitment–satisfaction–e-motion . . . . . . . . . . . . . . 29
vi The Management of Living Beings or Emo-management
2.3. The art of administering well: the process
approach, a proactive and sustainable method . . . . . . . . . . . . . 31
2.3.1. Emo-management, a process
that concerns everyone . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.3.2. A multitude of effects in the workplace . . . . . . . . . . . . 35
2.3.3. Levers for managing . . . . . . . . . . . . . . . . . . . . . . . 38
2.4. The art of ensuring health and safety in
the workplace: well-being at work . . . . . . . . . . . . . . . . . . . . 42
2.4.1. A neurobiological process . . . . . . . . . . . . . . . . . . . . 43
2.4.2. Reasons to become ill? . . . . . . . . . . . . . . . . . . . . . . 44
2.4.3. Real consequences? . . . . . . . . . . . . . . . . . . . . . . . . 45
2.4.4. A schema like this in business? . . . . . . . . . . . . . . . . . 48
2.5. A factual approach for effective
decision-making: knowledge of
the emotional decision-making process . . . . . . . . . . . . . . . . . 52
2.5.1. Decision and emotion . . . . . . . . . . . . . . . . . . . . . . 52
2.5.2. Decision and emotion, at the
origin: a rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.5.3. Decision and the neurobiological process . . . . . . . . . . . 57
2.5.4. Decision and emo-management? . . . . . . . . . . . . . . . . 60
2.5.5. Decision, emo-management and contagion . . . . . . . . . . 62
Chapter 3. Managing a Collective . . . . . . . . . . . . . . . . . . . 65
3.1. An evidence-based approach for effective
collective decision-making: understanding
the process of emo-decisional contagion . . . . . . . . . . . . . . . . 65
3.2. The art of leading: authentic
leadership and emotional intelligence . . . . . . . . . . . . . . . . . . 69
3.2.1. The manager and emotions . . . . . . . . . . . . . . . . . . . 70
3.2.2. The manager and emotional intelligence . . . . . . . . . . . 71
3.2.3. Is everyone capable of emo-managing? . . . . . . . . . . . . 73
3.3. The art of reconciling the present with the
future: the principle of continuous improvement . . . . . . . . . . . 75
3.3.1. Change and emotion . . . . . . . . . . . . . . . . . . . . . . . 76
3.3.2. Change = trust = emotion . . . . . . . . . . . . . . . . . . . . 78
3.3.3. Change, a shared emotional acceptance . . . . . . . . . . . . 81
3.3.4. Lever for the acceptance of change
through emo-management . . . . . . . . . . . . . . . . . . . . . . . . 82
Contents vii
3.4. The art of bringing people together:
mutually beneficial relations with others and
the social aspect of managerial responsibility . . . . . . . . . . . . . . 84
3.4.1. Collective emotion, arsenal
of emo-management . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3.4.2. A paradoxical arsenal:
positive and negative effects . . . . . . . . . . . . . . . . . . . . . . . 86
3.5. The art of managing diversity:
learning and creating collectively . . . . . . . . . . . . . . . . . . . . . 89
3.5.1. Diversity between conflicts and group work . . . . . . . . . 90
3.5.2. Managing diversity with emo-management . . . . . . . . . . 93
3.5.3. Emo-management, a factor in diversity . . . . . . . . . . . . 94
3.6. A common point: an essential element
for collective intelligence, emotional contagion . . . . . . . . . . . . 99
3.6.1. Emo-management: dealing
with emotional contagion . . . . . . . . . . . . . . . . . . . . . . . . 101
3.6.2. Mathematical and economic tools
to better manage emotional contagion . . . . . . . . . . . . . . . . . 101
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
