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Download The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
Truly exceptional customer service doesn't begin at the customer contact level. In "The Kindness Revolution", author Ed Horrell examines companies known for truly outstanding customer service and reveals what they all have in common: a widespread culture of dignity, respect, courtesy and kindness. Packed with research and real-life examples from these "kind" companies, the book shows readers how they too can transform their business and be rewarded with unprecedented customer loyalty.
Detailed Information
| Author: | Ed Horrell |
|---|---|
| Publication Year: | 2006 |
| ISBN: | 9780814429563 |
| Pages: | 225 |
| Language: | English |
| File Size: | 0.49 |
| Format: | |
| Price: | FREE |
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