The IAF handbook of group facilitation: best practices from the leading organization in facilitation

696 Pages·2005·5.895 MB·English

by  Sandor P. Schuman

The IAF Handbook
of Group Facilitation
BEST PRACTICES FROM
THE LEADING ORGANIZATION
IN FACILITATION
Sandy Schuman
Editor
Copyright © 2005 by the International Association ofFacilitators (IAF).
Pages 663–664 constitute a continuation ofthe copyright page.
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Library ofCongress Cataloging-in-Publication Data
The IAF handbook ofgroup facilitation :best practices from the leading organization in facilitation / Sandy
Schuman,editor.
p.cm.—(The Jossey-Bass business & management series)
Includes bibliographical references and index.
ISBN 0-7879-7160-X (alk.paper)
1. Group facilitation—Handbooks,manuals,etc.2. Group decision-making—Handbooks,manuals,etc.
3. Consensus (Social sciences)—Handbooks,manuals,etc.4. Conflict management—Handbooks,
manuals,etc.5. Management—Employee participation—Handbooks,manuals,etc.I.Title:Interna-
tional Association ofFacilitators handbook ofgroup facilitation.II.Title:Handbook ofgroup facili-
tation.III.Schuman,Sandy,1951- IV.International Association ofFacilitators.V.Series.
HM751.I24 2005
302.3'5—dc22
2004026722
Printed in the United States ofAmerica
FIRSTEDITION
HB Printing 10 9 8 7 6 5 4 3 2 1
The Jossey-Bass
Business & Management Series

C O N T E N T S
Preface xi
About the Contributors xvii
A Superlative Task 1
PART ONE Create Collaborative Client Relationships 5
ONE The Big Picture: Creating an Ongoing Client Relationship 7
Nadine Bell,Susan Nurre
TWO The Skilled Facilitator Approach 21
Roger Schwarz
THREE Facilitation: Beyond Methods 35
David Wayne
PART TWO Plan Appropriate Group Processes 55
FOUR Eight Ps of Effective Facilitation Planning 57
and Preparation
JeffBracken
v
FIVE The Architecture of Participation 73
Patricia Tuecke
SIX Building Trust: The Great Enabler 89
Maria Begoña Rodas-Meeker,Larry Meeker
SEVEN Facilitation of Group Brainstorming 103
Paul B.Paulus,Toshihiko Nakui
EIGHT Promoting Mutual Understanding for
Effective Collaboration in Cross-Functional Groups
with Multiple Stakeholders 115
Sam Kaner
NINE A Procedural Analysis of Group Facilitation:
A Communication Perspective 135
Joe Chilberg
PART THREE Create and Sustain a Participatory Environment 153
TEN Graphic Facilitation: The Art of Drawing Out the
Best in People 155
David Sibbet
ELEVEN Creating a Positive Participatory Climate:
A Meaning-Centered Counseling Perspective 171
Paul T.P.Wong
TWELVE How to Build a Collaborative Environment 191
David Straus
vi
Contents
THIRTEEN Effective Strategies for Designing and
Facilitating Dialogue 205
Steven N.Pyser
FOURTEEN Dynamic Facilitation: Design Principles
from the New Science of Complexity 225
Lisa Kimball,Trish Silber,Nedra Weinstein
FIFTEEN Facilitating the Whole System in the Room:
A Theory, Philosophy, and Practice for Managing
Conflicting Agendas, Diverse Needs, and Polarized Views 241
Sandra Janoff,Marvin Weisbord
SIXTEEN Successfully Facilitating Multicultural Groups 255
Christine Hogan
SEVENTEEN Improvisation in Facilitation 281
Izzy Gesell
EIGHTEEN Facilitation of the Future: How Virtual
Meetings Are Changing the Work of the Facilitator 295
Lori Bradley,Michael Beyerlein
PART FOUR Guide Group to Appropriate and
Useful Outcomes 313
NINETEEN The Team Start-Up: A Scripted Approach
to Facilitating the Start of an Effective Work Team 315
Fred Niziol,Kathy Free
vii
Contents
TWENTY Facilitating Large Group Meetings That Get
Results Every Time 335
Sylvia James,Mary Eggers,Marsha Hughes-Rease,Roland Loup, Bev Seiford
TWENTY-ONE Facilitating Communication in Group
Decision-Making Discussions 351
Dennis S.Gouran,Randy Y.Hirokawa
TWENTY-TWO Consensus Building: Strategies for
Resolving Disagreement 361
Michael Wilkinson
TWENTY-THREE Quality Without a Name 381
Reinhard Kuchenmüller,Marianne Stifel
TWENTY-FOUR Facilitating Participatory Evaluation
Through Stories of Change 421
Terry D.Bergdall
TWENTY-FIVE Assessing the Effectiveness of Group
Decision Processes 449
John Rohrbaugh
PART FIVE Build and Maintain Professional Knowledge 457
TWENTY-SIX Facilitator Core Competencies as Defined
by the International Association of Facilitators 459
Lynda Lieberman Baker,Cameron Fraser
viii
Contents