The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries

803 Pages·2008·4.31 MB·english

by  Jill Nemiro

The Handbook of
High-Performance
Virtual Teams
A TOOLKIT FOR COLLABORATING
ACROSS BOUNDARIE S
Jill Nemiro
Michael Beyerlein
Lori Bradley
Susan Beyerlein
Editors
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The Handbook of
High-Performance
Virtual Teams
A TOOLKIT FOR COLLABORATING
ACROSS BOUNDARIE S
Jill Nemiro
Michael Beyerlein
Lori Bradley
Susan Beyerlein
Editors
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Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved.
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Library of Congress Cataloging-in-Publication Data
The handbook of high-performance virtual teams : a toolkit for collaborating across boundaries /
Jill Nemiro . . . [et al.].
p. cm.
Includes bibliographical references and indexes.
ISBN-13: 978-0-470-17642-9 (cloth)
1. Virtual work teams—Management—Handbooks, manuals, etc. 2. Teams in the
workplace— Management—Handbooks, manuals, etc. 3. Performance—Management—
Handbooks, manuals, etc. I. Nemiro, Jill E., 1954- II. Title: High-performance virtual teams.
HD66.H36 2008
658.4'022—dc22
2007028792
Printed in the United States of America
FIRST EDITION
HB Printing 10 9 8 7 6 5 4 3 2 1
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C O N T E N T S
Web Ancillaries viii
Figures, Tables, and Exhibits ix
Acknowledgments xiii
The Editors xv
The Contributors xix
The Challenges of Virtual Teaming 1
Jill Nemiro, Lori Bradley, Michael Beyerlein, Susan Beyerlein
PRINCIPLES OF HIGH-PERFORMANCE VIRTUAL TEAMS 27
PART ONE Working Collaboratively 29
ONE A Framework for Working Across Boundaries 31
Michael Beyerlein, Jill Nemiro, Susan Beyerlein
TWO Design Principles for Successful Virtual Teams 59
Gail Goodrich Harwood
iii
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PART TWO Building a Collaborative Culture 85
THREE The Three-Fold Path of Expanding Emotional 87
Bandwidth in Virtual Teams
Trina Hoefl ing
FOUR Getting Virtual Teams Right the First Time: Keys 105
to Successful Collaboration in the Virtual World
Linda M. L. Peters, Charles C. Manz
FIVE Sensemaking to Create High-Performing Virtual Teams 131
Gina Hinrichs, Jane Seiling, Jackie Stavros
SIX Trust Building Online: Virtual Collaboration and 153
the Development of Trust
Chris Francovich, Michelle Reina, Dennis Reina, Christopher Dilts
PART THREE Leading Collaboratively 177
SEVEN Transformational Leadership Attributes for Virtual 179
Team Leaders
David Braga
EIGHT Going Beyond Leadership Style: When and How Do 195
We Lead Change?
Dina M. Mansour-Cole
NINE Leading Virtual Teams: Potential Problems 213
and Simple Solutions
Thomas A. O’Neill, Rhys J. Lewis, Laura A. Hambley
DESIGNING HIGH-PERFORMANCE VIRTUAL TEAMS 239
iv
Contents
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PART FOUR Setting Up a Collaborative Team 241
TEN Team Composition and Member Selection: 243
Optimizing Teams for Virtual Collaboration
Kara L. Orvis, Stephen J. Zaccaro
ELEVEN Generational Differences in Virtual Teams 263
Emanuel Brady, Lori Bradley
TWELVE Assessing Training Needs for Virtual 273
Team Collaboration
Marilyn Sawyer Wesner
THIRTEEN Design Concepts for Virtual Work Systems 295
Jodi Heintz Obradovich, Philip J. Smith
PART FIVE Working on a Collaborative Team 329
FOURTEEN The Technology That Supports Virtual 331
Team Collaboration
Lori Bradley
FIFTEEN Training for Virtual Collaboration: Beyond 345
Technology Competencies
Arie Baan, Martha Maznevski
SIXTEEN Combating Confusion: Virtual Teams 367
That Cross Borders
Sue Freedman
SEVENTEEN Problem Solving in Virtual Teams 391
David Braga, Steve Jones, Dennis Bowyer
v
Contents
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EIGHTEEN Correcting Chronic Decision-Making 405
Problems Through Effective Collaboration
Mehran Ferdowsian
PART SIX Tools and Assessments for Collaboration 439
NINETEEN Tools for Effective Virtual Team Start-Ups 443
Kimball Fisher
TWENTY Tools for Effective Virtual Team Meetings 461
Dipti Gupta, Lori Bradley, Terence Yeoh
TWENTY-ONE VEtiquette: What Is the Etiquette 479
of Virtual Teams?
Mal Conway, Jack Jennings, Curt Raschke, Mary B. Witort,
Michael Beyerlein
TWENTY-TWO Creativity Techniques for Virtual Teams 491
Jill Nemiro
TWENTY-THREE Using Assessments to Predict Successful 533
Virtual Team Collaboration Performance
Scott K. Filgo, Scott Hines, Scott Hamilton
TWENTY-FOUR Building the Business Case to Executives 553
for Virtual Teams
Michael Beyerlein, Susan Beyerlein
REAL WORLD EXAMPLES OF HIGH-PERFORMANCE 569
VIRTUAL TEAMS
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Contents
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PART SEVEN Case Studies 571
TWENTY-FIVE Virtual Teams in Medical Care Delivery 575
Steven K. Rothschild, Stan Lapidos
TWENTY-SIX Distributed Work: Using Data to Drive 591
Business-Focused Decision Making
Anita Kamouri, Eric Richert
TWENTY-SEVEN Virtual Collaboration in 619
a Matrix Organization
Amy Kates, Paul J. Erickson
TWENTY-EIGHT Knowledge Transfer and Learning 653
on Virtual Design Teams
Jude G. Olson
PART EIGHT Conclusion 679
TWENTY-NINE Collaboration in the Real World: Virtual 681
Team Key Take-Away Principles That Work
Michael Beyerlein, Lori Bradley, Jill Nemiro, Susan Beyerlein
THIRTY The Virtual, Networked Organization: How 693
One Company Became Transparent
Jeffrey Stamps, Jessica Lipnack
Name Index 707
Subject Index 717
vviiii
Contents
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