The Essential Manager’s Handbook

2016·36.89 MB·English

by  Dorling Kindersley

The
Essential
Manager’s
Handbook
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The
Essential
Manager’s
Handbook
THE ULTIMATE VISUAL GUIDE
TO SUCCESSFUL MANAGEMENT
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DK UK Managing People
Senior Art Editor Gillian Andrews Written by Philip L. Hunsaker
Project Editor Hugo Wilkinson and Johanna Hunsaker. Produced for
UK Editor Sam Kennedy Dorling Kindersley Limited by Cobalt id
US Editors Jill Hamilton, Margaret Parrish
Managing Editors Gareth Jones, Effective Communication
Stephanie Farrow Written by James O’Rourke.
Senior Managing Art Editor Lee Griffiths Produced for Dorling Kindersley
Production Editor Nikoleta Parasaki Limited by Cobalt id.
Production Controller Mandy Inness
Leadership
Jacket Designer Mark Cavanagh
Written by Christina Osborne
Design Development Manager Sophia M.T.T.
Associate Publishing Director Liz Wheeler Achieving High Performance
Publishing Director Jonathan Metcalf Written by Mike Bourne
and Pippa Bourne
DK Delhi Presenting
Project Art Editor Vikas Chauhan Written by Aileen Pincus
Senior DTP Designer Vishal Bhatia
Senior Managing Editor Rohan Sinha Negotiating
Managing Art Editors Sudakshina Basu, Written by Michael Benoliel
Govind Mittal and Wei Hua
Content previously published in Essential Managers (EM)
Managing People (2009), EM Leadership (2008), EM Achieving
High Performance (2009), EM Effective Communication (2009),
EM Presenting (2008), and EM Negotiating (2009)
This edition published in the United States in 2016 by
DK Publishing, 345 Hudson Street, New York, New York 10014
Copyright © 2016 Dorling Kindersley Limited
DK, a Division of Penguin Random House LLC
16 17 18 19 20 10 9 8 7 6 5 4 3 2 1
001-296534-Nov/2016
All rights reserved.
Without limiting the rights under
copyright reserved above, no part of this publication may be reproduced,
stored in or introduced into a retrieval system, or transmitted, in any
form, or by any means (electronic, mechanical, photocopying, recording, or
otherwise), without the prior written permission of the copyright owner.
Published in Great Britain by Dorling Kindersley Limited.
A catalog record for this book is available
from the Library of Congress.
ISBN 978-1-4654-5468-3
DK books are available at special discounts when purchased in bulk for
sales promotions, premiums, fund-raising, or educational use. For details,
contact: DK Publishing Special Markets, 4th Floor, 345 Hudson Street,
New York, New York 10014 or [email protected]
Printed in China
A WORLD OF IDEAS:
SEE ALL THERE IS TO KNOW
www.dk.com
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Contents
Introduction 10
MANAGING PEOPLE 12 Chapter 3
Leading others 56
Chapter 1 Taking an ethical path 58
Understanding yourself 14 Ensuring cultural fit 60
Solving problems 62
Developing self-awareness 16
Building power 64
Using emotional intelligence 18
Managing change 68
Applying assertiveness 22
Helping others improve 70
Examining your assumptions 24
Coaching and mentoring 76
Clarifying your values 26
Managing careers 78
Developing your personal
mission statement 28
LEADERSHIP 80
Chapter 2
Managing a team 30 Chapter 4
Setting goals and planning 32 Understanding leadership 82
Designing work 34 Defining the challenge 84
High-performing teams 36 Leading from within 86
Valuing diversity 40 Leading through vision 92
Delegating effectively 42 Growing with your role 94
Motivating others 46
Teaching skills 52
Appraising performance 54
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Chapter 5 Chapter 7
Taking up your leadership role 96 Developing leaders 154
Preparing to lead 98 Investing in the future 156
Focusing your energy 102 Coaching for success 162
Working at relationships 108 Adopting new
Using competencies 112 leadership patterns 164
Providing feedback 118
Learning from feedback 122 ACHIEVING HIGH
Developing yourself 124
PERFORMANCE 166
Balancing work and life 126
Inspiring and encouraging 128
Chapter 8
Chapter 6 Knowing yourself 168
Leading through challenges 130 Looking in from outside 170
Focusing on the future 132 Setting goals 172
Enabling change 138 Analyzing your strengths
Energizing the team 140 and limitations 174
Leading difficult people 144 Developing your brand 176
Balancing targets 146 Planning the future 178
Improving confidence 148
Learning from entrepreneurs 150
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Chapter 9 EFFECTIVE
Improving your skills 184 COMMUNICATION 234
Managing your time 186
Participating in meetings 192 Chapter 12
Chairing a meeting 194
Understanding
Dealing with difficult people 196
communication skills 236
Defining communication 238
Chapter 10
Overcoming barriers 240
Becoming more effective 198
Communicating at work 242
Reading and remembering 200 Planning your approach 244
Being creative 202 Matching the message 250
Being confident 204 Choosing your medium 252
Making decisions 208
Saying “no” 214 Chapter 13
Listening effectively 216
Speaking and writing 254
Planning your speech 256
Chapter 11
Developing visual support 260
Becoming successful 218
Improving your confidence 264
Networking 220 Delivering your speech 266
Working with a mentor 226 Becoming a better writer 268
Moving on 228 Writing a business letter 274
Reviewing your plans 232 Using email and
texts effectively 276
Writing reports 280
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Chapter 14 PRESENTING 318
Communicating with
your team 282 Chapter 16
Listening to your team 284 Planning to present 320
Understanding nonverbal
Putting the audience first 322
communication 286
Presenting and selling 324
Running briefings
Presenting formally 326
and meetings 288
Planning the structure 328
Communicating
Selecting a framework 330
to persuade 290
Managing conflict 292
Chapter 17
Taking center stage 334
Chapter 15
Communicating externally 296 Creating a first impression 336
Looking confident 338
Selling 298
Holding the audience 344
Communicating across
Calming nerves 346
countries and cultures 300
Speaking powerfully 348
Writing for the web 304
Succeeding with
Communicating
formal speeches 350
through social media 306
Running the Q&A 356
Running a teleconference 308
Answering tough questions 358
Communicating in a crisis 312
Dealing with the media 360
Preparing for media interviews 314
Talking to reporters 362
Building brands 316
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