The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

398 Pages·2005·6.968 MB·English

by  David Sirota, Louis A. Mischkind, Michael Irwin Meltzer

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The Enthusiastic
Employee
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The Enthusiastic
Employee
How Companies Profit by Giving Workers
What They Want
David Sirota
Louis A. Mischkind
Michael Irwin Meltzer
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Library of Congress Publication in Data:2004112244
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WHARTON SCHOOL PUBLISHING
C. K. Prahalad
THE FORTUNE AT THE BOTTOM OF THE PYRAMID
Eradicating Poverty Through Profits
Yoram (Jerry) Wind, Colin Crook, with Robert Gunther
THE POWER OF IMPOSSIBLE THINKING
Transform the Business of Your Life and the Life of Your Business
Scott A. Shane
FINDING FERTILE GROUND
Identifying Extraordinary Opportunities for New Ventures
Bernard Baumohl
THE SECRETS OF ECONOMIC INDICATORS
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FAILSAFE STRATEGIES
Profit and Grow from Risks that Others Avoid
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THE CHINESE CENTURY
The Rising Chinese Economy and Its Impact on the Global Economy, the Balance of Power, and
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This work is dedicated to our families:
Our wives: Barbara, Carol, and Janet.
And our children: Rima and Abigail,
Samson and Eden, Rachel and Daniel.
Our enthusiasm at its source.
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Contents
Acknowledgments xiii
About the Authors xvii
Introduction xxi
Part I:Worker Motivation, Morale, and Performance 1
Chapter 1: What Workers Want—The Big Picture 3
Blame It on the Young 4
What People Actually Say About Work 7
Three Factors 9
The Evidence 20
How the Three Factors Work in Combination 26
Individual Differences 28
Chapter 2: Employee Enthusiasm and Business Success 33
Making the Connection 33
Tell Us in Your Own Words 35
A Few Leading Organizations 39
Enthusiasm and Business Performance 44
Building the People Performance Model 47