Table Of ContentY
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Team-Fly®
THE CONSULTANT’S
TOOLKIT
High-Impact Questionnaires,
Activities, and How-to Guides
for Diagnosing and Solving
Client Problems
Mel Silberman
McGraw-Hill
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DOI: 10.1036/0071394982
CONTENTS
Topical Index vii
Preface xiii
PART I: ASSESSMENT QUESTIONNAIRES TO STUDY
YOUR CLIENT’S NEEDS 1
1. Does Your Client’s Business Strategy Make Sense? 3
Gina Vega
2. How Motivating Is Your Client’s Organization? 9
Dean Spitzer
3. What Does a Team Need to Improve? 14
Kevin Lohan
4. Is It a Learning Organization? 20
Michael Marquardt
5. Does Your Client’s Strategic Plan Give Them
the Competitive Edge? 24
Tom Devane
6. What Makes Teams Effective? 38
George Truell
7. Why Isn’t the Team Making Decisions? 44
Janet Winchester-Silbaugh
8. How Do Your Clients View Their Organization’s
Performance? 50
Scott Parry
9. What Needs Changing in Your Client’s Organization? 55
Ernest Schuttenberg
10. What Are Your Client’s Leadership Competencies? 60
Joan Cassidy
iii
Copyright 2001 The McGraw-Hill Companies, Inc. Click Here for Terms of Use.
11. What Are Your Client’s Coaching Strengths? 67
Scott Martin
12. Have Your Clients Updated Their Job Requirements
Recently? 79
Gaylord Reagan
13. Are You Making Effective Contact with Your Client? 86
Hank Karp
PART II: HOW-TO GUIDES FOR SOLVING YOUR
CLIENT’S PROBLEMS 93
14. How to Plan and Analyze Surveys 95
David Chaudron
15. How to Make Appropriate Use of Four Organizational
Assessment Tools 108
Cathleen Smith Hutchison
16. How to Coach Employees through Change 116
Nancy Jackson
17. How to Initiate and Manage Change 124
Nora Carrol
18. How to Involve People in Decisions That Affect Them 134
Stephen Haines
19. How to Motivate Others 140
Brooke Broadbent
20. How to Move Your Client from Training to
Performance Improvement 145
Diane Gayeski
21. How to Develop Strategic Plans Based on
Strategic Vision 155
Marlene Caroselli
22. How to Identify Performance Problems in an
Organization 164
G.M. (Bud) Benscoter
23. How to Increase the Value of Performance
Improvement Interventions 174
Warren Bobrow and Kammy Haynes
iv CONTENTS
24. How to Lead Effective Meetings 183
Laura Bierema
25. How to Conduct a Performance Analysis 187
Allison Rossett
26. How to Develop and Implement an Evaluation
Strategy 191
Susan Barksdale and Teri Lund
27. How to Move a Team from Stage to Stage 204
Phil Lohr and Patricia Steege
28. How to Implement Performance Improvement
Step-by-Step 210
Anne Marrelli
PART III: INTERVENTION ACTIVITIES TO INCREASE
YOUR CLIENT’S EFFECTIVENESS 219
29. Probing Team Issues Before They Become Problems 223
Brenda Gardner and Sharon Korth
30. Discussing Organizational Change 233
Scott Simmerman
31. Dealing with Management Resistance 239
Sharon Wagner
32. Solving a Team Puzzle 249
Sivasailam “Thiagi”Thiagarajan
33. Interpreting Personality Differences 256
Karen Lawson
34. Learning about Change 261
Carol Harvey
35. Creating a Team-Building Olympics 268
Jeanne Baer
36. Stimulating Creative Thinking 276
Ernest Schuttenberg
37. Gathering and Analyzing Data 282
Cindy Bentson
CONTENTS v
38. Balancing Change and Stability 287
Mike Milstein
39. Building Coaching Success 290
Andrew Kimball
40. Making Meetings Better 307
Susan Stites-Doe and Gary Briggs
41. Practicing Coaching Skills 318
Doris Sims
42. Setting Ground Rules for Successful Teamwork 329
Harriette Mishkin
43. Exchanging Expectations 333
Stephen Hobbs
44. Enhancing Team Dialogue 341
Malcolm Burson
45. Achieving a Positive Change Climate 347
Vicki Schneider
vi CONTENTS
TOPICAL INDEX
Find a Tool for Your Specific Topic
In the place of a traditional index, here is a classification by topic of the 45 tools
found in The Consultant’s Toolkit.
Consulting Basics
13. Are You Making Effective Contact with Your
Client? 86
Hank Karp
14. How to Plan and Analyze Surveys 95
David Chaudron
15. How to Make Appropriate Use of Four
Organizational Assessment Tools 108
Cathleen Smith Hutchison
19. How to Motivate Others 140
Brooke Broadbent
23. How to Increase the Value of Performance
Improvement Interventions 174
Warren Bobrow and Kammy Haynes
24. How to Lead Effective Meetings 183
Laura Bierema
25. How to Conduct a Performance Analysis 187
Allison Rossett
26. How to Develop and Implement an Evaluation
Strategy 191
Susan Barksdale and Teri Lund
36. Stimulating Creative Thinking 276
Ernest Schuttenberg
Leadership and Management Development
10. What Are Your Client’s Leadership Competencies? 60
Joan Cassidy
vii
Copyright 2001 The McGraw-Hill Companies, Inc. Click Here for Terms of Use.
11. What Are Your Client’s Coaching Strengths? 67
Scott Martin
16. How to Coach Employees through Change 116
Nancy Jackson
18. How to Involve People in Decisions That Affect
Them 134
Stephen Haines
19. How to Motivate Others 140
Brooke Broadbent
21. How to Develop Strategic Plans Based on
Strategic Vision 155
Marlene Caroselli
27. How to Move a Team from Stage to Stage 204
Phil Lohr and Patricia Steege
31. Dealing with Management Resistance 239
Sharon Wagner
33. Interpreting Personality Differences 256
Karen Lawson
38. Balancing Change and Stability 287
Mike Milstein
39. Building Coaching Success 290
Andrew Kimball
41. Practicing Coaching Skills 318
Doris Sims
45. Achieving a Positive Change Climate 347
Vicki Schneider
Organizational Effectiveness
1. Does Your Client’s Business Strategy Make Sense? 3
Gina Vega
2. How Motivating Is Your Client’s Organization? 9
Dean Spitzer
4. Is It a Learning Organization? 20
Michael Marquardt
5. Does Your Client’s Strategic Plan Give Them the
Competitive Edge? 24
Tom Devane
viii TOPICALINDEX
8. How Do Your Clients View Their Organization’s
Performance? 50
Scott Parry
9. What Needs Changing in Your Client’s
Organization? 55
Ernest Schuttenberg
14. How to Plan and Analyze Surveys 95
David Chaudron
15. How to Make Appropriate Use of Four
Organizational Assessment Tools 108
Cathleen Smith Hutchison
22. How to Identify Performance Problems in an
Organization 164
G.M. (Bud) Benscoter
26. How to Develop and Implement an Evaluation
Strategy 191
Susan Barksdale and Teri Lund
Performance Improvement
4. Is It a Learning Organization? 20
Michael Marquardt
8. How Do Your Clients View Their Organization’s
Performance? 50
Scott Parry
12. Have Your Clients Updated Their Job Requirements
Recently? 79
Gaylord Reagan
20. How to Move Your Client from Training to
Performance Improvement 145
Diane Gayeski
22. How to Identify Performance Problems in an
Organization 164
G.M. (Bud) Benscoter
23. How to Increase the Value of Performance
Improvement Interventions 174
Warren Bobrow and Kammy Haynes
25. How to Conduct a Performance Analysis 187
Allison Rossett
TOPICALINDEX ix
