Table Of Content“The defi nitive resource for aspiring as well as seasoned coaches.
Translated around the world, and recommended reading No one has brought to life the nuts and bolts better than Julie Starr.”
on many coaching programmes this bestselling book is
Marshall Goldsmith, #1 New York Times bestselling author of
trusted globally as the defi nitive guide to coaching.
Triggers, Mojo and What Got You Here Won’t Get You There
This carefully revised edition will guide you through the
entire process from fi rst meeting to when coaching ends,
with methods, tips and techniques that simply work. T
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Understand and develop the core skills and beliefs of an
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Know how to ask insightful questions that deliver valuable a CCooaaching
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Gain practical help to plan coaching assignments that
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Feel fully confi dent in your ability to coach in any situation
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Whether you’re new to coaching or already experienced at
it, you’ll fi nd clear guidance and principles to help you coach
more effectively and with greater impact.
To support you further The Coaching Manual has a range J
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of free to download resources – templates, tools and
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checklists – available now at www.starrconsulting.co.uk I
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“F ull of important information that all coaches just need to know! I would
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absolutely recommend this book to any coach, neophyte or experienced.”
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Chérie Carter-Scott, Ph.D. MCC, author of If Life is a Game, These are R
the Rules, Transformational Life Coaching and 15 other titles
4 The defi nitive guide to the
£16.99 th
BUSINESS e process, principles and
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ISBN 978-1-292-08497-8 tio skills of personal coaching
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Cover design: Rob Day
Visit our website at JULIE STARR
www.pearson-books.com 9 781292084978
4th edition
STARR_PDFX.ind(dF o 1r long subject titles reduce font size to fit width of barcode, i.e. PERSONAL DEVELOPMENT) 22/12/2015 12:03
Praise for The Coaching Manual
‘Many authors claim that their books coach the coach about
the process for how to coach, Julie Starr’s The Coaching
Manual actually delivers! It’s practical, comprehensive, and
eminently readable. For anyone entering the field − start here.’
L. Michael Hall, Ph.D., author and developer of
Meta-Coaching
‘Clear, accurate, well-written, and full of important
information that all coaches just need to know! I would
absolutely recommend this book to any coach, neophyte
or experienced.’
Chérie Carter-Scott, Ph.D. MCC, author of
If Life is a Game, These are the Rules,
Transformational Life Coaching
and 15 other titles
‘The Coaching Manual is the most comprehensive, practical,
best-illustrated coaching source I have ever seen. It compel-
lingly teaches the mindset of keeping the responsibility on the
coach combined with a powerful, realistic skill set.’
The late Dr. Stephen R. Covey, author of
the 7 Habits of Highly Effective People
‘… the most comprehensive book on the practice of
coaching that I have come across. If anyone wishes to
become a one-to-one coach and only reads one book about it,
this could well be that book.’
Sir John Whitmore, Executive Chairman,
Performance Consultants International,
and author of Coaching for Performance
‘No one has brought to life the nuts and bolts as well as the
spirit of masterful coaching better than Julie Starr. The Coaching
Manual is the definitive resource for aspiring as well as
seasoned coaches looking to further refine their approach!’
Marshall Goldsmith, #1 New York Times
bestselling author of Triggers, Mojo
and What Got You
Here Won’t Get You There
A01_STAR4978_4E_SE_FM.indd 1 15/12/15 7:31 pm
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The Coaching
Manual
The definitive guide to the process,
principles and skills of personal
coaching
Fourth edition
Julie Starr
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PearsoN educaTioN LiMiTed
Edinburgh Gate
Harlow CM20 2JE
United Kingdom
Tel: +44 (0)1279 623623
Web: www.pearson.com/uk
First published 2002 (print)
Second edition published 2008 (print)
Third edition published 2011 (print and electronic)
Fourth edition published 2016 (print and electronic)
© Pearson Education Limited 2003, 2008 (print)
© Pearson Education Limited 2011, 2016 (print and electronic)
The right of Julie Starr to be identified as author of this work has been asserted by her in
accordance with the Copyright, Designs and Patents Act 1988.
The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a
retrieval system, distribution or transmission in any form or by any means, electronic, mechanical,
recording or otherwise, permission should be obtained from the publisher or, where applicable,
a licence permitting restricted copying in the United Kingdom should be obtained from the Copy-
right Licensing Agency Ltd, Barnard's Inn, 86 Fetter Lane, London EC4A 1EN.
The ePublication is protected by copyright and must not be copied, reproduced, transferred,
distributed, leased, licensed or publicly performed or used in any way except as specifically per-
mitted in writing by the publishers, as allowed under the terms and conditions under which it was
purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or
use of this text may be a direct infringement of the author’s and the publisher’s rights and those
responsible may be liable in law accordingly.
All trademarks used herein are the property of their respective owners. The use of any trademark
in this text does not vest in the author or publisher any trademark ownership rights in such trade-
marks, nor does the use of such trademarks imply any affiliation with or endorsement of this book
by such owners.
Pearson Education is not responsible for the content of third-party internet sites.
ISBN: 978–1-292–08497–8 (print)
978–1-292–08499–2 (PDF)
978–1-292–08500–5 (ePub)
British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Starr, Julie, author.
Title: The coaching manual : the definitive guide to the process, principles and skills of personal
coaching / Julie Starr.
Description: Fourth edition. | Harlow, United Kingdom : Pearson Education, 2016. | Includes index.
Identifiers: LCCN 2015041203 | ISBN 9781292084978 (pbk.)
Subjects: LCSH: Personal coaching–Handbooks, manuals, etc.
Classification: LCC BF637.P36 S73 2016 | DDC 158.3–dc23 LC record available at http://lccn.loc
.gov/2015041203
10 9 8 7 6 5 4 3 2 1
20 19 18 17 16
Cover design: Rob Day
Print edition typeset in 9.5 and ITC Giovanni Std by 71
Print edition printed by Ashford Colour Press Ltd, Gosport
NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION
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Contents
About the author vii
Acknowledgements viii
1
Introduction 1
2
Collaborative coaching 11
3
Coaching principles or beliefs 23
4
Fundamental skills of coaching 49
5
Barriers to coaching 125
6
Coaching conversations: the coaching path 163
7
Coaching assignment: structure and process 199
8
Emotional maturity and coaching 255
9
Become a coach 281
10
Consolidate your learning 299
Toolkit - Practise coaching behaviours and build assignments 311
Index 351
v
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About the author
Julie Starr is an expert and thought-leader in the field of coaching.
Since 2002, her best-selling book The Coaching Manual has supported
the evolution of the coaching field through simple, powerful principles
and practical approaches. With over 20 years and thousands of hours
of coaching experience, Julie supports CEOs and executives from the
world’s largest organisations. Her approach is challenging, compassion-
ate and empowers clear leadership.
Julie’s other titles, Brilliant Coaching and The Mentoring Manual support
managers and leaders to improve business performance by developing
people. Her books are translated into many languages and are required
reading on coach training programmes around the world. She lectures
in universities and at industry conferences to inspire understanding
and engagement. Julie is MD of Starr Consulting, a leading provider of
coach training in organisations, check out www.starrconsulting.co.uk
Julie also writes novels for young adults and donates proceeds to char-
ities which house, heal and educate street children and orphans; check
out www.ruffdogbooks.com
vii
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acknowledgements
There are many people who have contributed to the development of
the ideas and thoughts in the book and I hope I’ve remembered to
acknowledge most of them. So I would like to express gratitude for the
work of the following people: Richard Bandler, Brandon Bays, Kevin
Billett, Deepak Chopra, the late Stephen R. Covey, Frank Daniels, Land-
mark Education, Milton H. Erickson, John Grinder, Byron Katie, M.
Scott Peck, Anthony Robbins, Eckhart Tolle and Brian Tracey.
I’d also like to thank Rachel Raymond, Lisa Barton, Eloise Cook,
Belinda Noakes, Dr Xanthe Wells and Marcia Yudkin for their chal-
lenges, thoughts and ideas in preparation of the text.
viii
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1
Chapter
Welcome the present moment as if you had invited it.
Pema Chodron
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