The Change Cycle: How People Can Survive and Thrive in Organizational Change

217 Pages·2008·0.93 MB·English

by  Ann Salerno

The
Change
Cycle
This page intentionally left blank
The
Change
Cycle
How People Can
Survive and Thrive in
Organizational Change
Ann Salerno & Lillie Brock
The Change Cycle
Copyright © 2008 by Ann Salerno and Lillie Brock
All rights reserved. No part of this publication may be reproduced, distrib-
uted, or transmitted in any form or by any means, including photocopying,
recording, or other electronic or mechanical methods, without the prior writ-
ten permission of the publisher, except in the case of brief quotations
embodied in critical reviews and certain other noncommercial uses permitted
by copyright law. For permission requests, write to the publisher, addressed
“Attention: Permissions Coordinator,” at the address below.
Berrett-Koehler Publishers, Inc.
235 Montgomery Street, Suite 650
San Francisco, California 94104-2916
Tel: [phone], Fax: [phone]
www.bkconnection.com
Ordering information for print editions
Quantity sales.Special discounts are available on quantity purchases by cor-
porations, associations, and others. For details, contact the “Special Sales
Department” at the Berrett-Koehler address above.
Individual sales.Berrett-Koehler publications are available through most
bookstores. They can also be ordered directly from Berrett-Koehler: Tel:
[phone]; Fax: [phone]; www.bkconnection.com
Orders for college textbook/course adoption use.Please contact Berrett-
Koehler: Tel:[phone]; Fax: [phone].
Orders by U.S. trade bookstores and wholesalers.Please contact Ingram
Publisher Services, Tel: [phone]; Fax: [phone]; E-mail:
[email protected]; or visit www.ingram
publisherservices.com/Ordering for details about electronic ordering.
Berrett-Koehler and the BK logo are registered trademarks of Berrett-Koehler
Publishers,Inc.
First Edition
Paperback print edition ISBN 978-1-57675-498-6
PDF e-book ISBN 978-1-57675-782-6
2008-1
Book Producer: Publication Services, Inc. Production Manager: Susan Yates.
Book Designer: Dorothy Evans. Copyeditor: Carol McGillivray. Cover designer:
Richard Adelson. Cover illustrator:Larry Corby.
Dedicated to
Bradford F.Spencer,Ph.D.
Mentor and Friend
This page intentionally left blank
Contents
Preface ix
Introduction: Change@Work 1
Chapter One:What’s the Worst That Could Happen? 27
Stage 1:Moving from Loss to Safety
Chapter Two: Facts Over Fiction 53
Stage 2:Shifting from Doubt to Reality
Chapter Three:Taking Charge of Now 77
Stage 3:Going from Discomfort to Motivation
Chapter Four: Decide,Then Take Your Best Step 101
Stage 4:Trekking from Discovery to Perspective
Chapter Five: Making Sense of What Was and
What Is 127
Stage 5:Understanding the Benefits
Chapter Six: Change Moves Me 151
Stage 6:Experiencing Integration
Conclusion: Change Beliefs 171
Index 177
Acknowledgments 195
About the Authors 197
This page intentionally left blank
Preface
Herding frogs. The image, you might say, “jumped” out
at us as we thought about ways to visualize what it can
feel like when you’re in the middle of a difficult change
at work or in the nature of your professional life. Weath-
ering change can be chaotic, frustrating, even madden-
ing. At its worst, a challenging or sudden change can do
such a number on your confidence that you might expe-
rience moments verging on hopelessness—and we
thought trying to herd a bunch of frogs might have the
same effect if you stayed at it long enough (say, anything
longer than a minute).
Helping you move successfully through your change
is the reason we wrote this book. Our goal is for your
experience not to feel like frog herding. On a muddy river-
bank. With a hundred bullfrogs. And in truth we set our
sights higher than that: our hope is that there are lessons
in this book that can help you not only survive your
change but thrive in it. What’s more, you will be better
equipped for the next work change to come your way.
And the six-stage model we discuss can guide you through
changes outside work as well, so whatever you find of
value this time around will be there for any significant
future change in your professional or personal life.
This book helps you navigate your way through
change by utilizing The Change Cycle model (see front
inside cover). The model depicts the six predictable and
ix