The ASQ Pocket Guide for the Certified Six Sigma Black Belt

313 Pages·2014·13.87 MB·English

by  T. M

The ASQ Pocket Guide
for the
Certifed
Six Sigma
Black Belt
T. M. Kubiak
The ASQ Pocket Guide
for the Certified
Six Sigma Black Belt
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Also available from ASQ Quality Press:
The Certified Six Sigma Master Black Belt Handbook
T.M. Kubiak
The Certified Six Sigma Black Belt Handbook, Second Edition
T.M. Kubiak and Donald W. Benbow
The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz,
Govindarajan Ramu, and Daniel J. Zrymiak
Six Sigma Green Belt, Round 2: Making Your Next Project
Better than the Last One
Tracy L. Owens
Lean Acres: A Tale of Strategic Innovation and Improvement
in a Farm-iliar Setting
Jim Bowie
Six Sigma for the New Millennium: A CSSBB Guidebook,
Second Edition
Kim H. Pries
The Quality Toolbox, Second Edition
Nancy R. Tague
Mapping Work Processes, Second Edition
Bjørn Andersen, Tom Fagerhaug, Bjørnar Henriksen, and
Lars E. Onsøyen
Root Cause Analysis: Simplified Tools and Techniques,
Second Edition
Bjørn Andersen and Tom Fagerhaug
Root Cause Analysis: The Core of Problem Solving and
Corrective Action
Duke Okes
To request a complimentary catalog of ASQ Quality Press
publications, call 800-248-1946, or visit our website at http://
www.asq.org/quality-press.
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The ASQ Pocket Guide
for the Certified
Six Sigma Black Belt
T. M. Kubiak
ASQ Quality Press
Milwaukee, Wisconsin
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American Society for Quality, Quality Press, Milwaukee 53203
© 2014 by ASQ
All rights reserved. Published 2013
Printed in the United States of America
19 18 17 16 15 14 13 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Kubiak, T. M.
The ASQ pocket guide for the certified six sigma black belt / T. M. Kubiak.
pages cm
Includes bibliographical references and index.
ISBN 978-0-87389-856-0 (soft cover : alk. paper)
1. Quality control—Statistical methods—Handbooks, manuals, etc. I. Title.
TS156.K8235 2013
519.8'6—dc23 2013041451
ISBN: 978-0-87389-856-0
No part of this book may be reproduced in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher.
Acquisitions Editor: Matt T. Meinholz
Managing Editor: Paul Daniel O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual,
organizational, and community excellence worldwide through learning, quality
improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality
Press books, video, audio, and software are available at quantity discounts with
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To place orders or to request ASQ membership information, call 800-248-1946.
Visit our website at http://www.asq.org/quality-press.
Portions of the input and output contained in this publication/book are printed with
permission of Minitab Inc. All material remains the exclusive property and copy-
right of Minitab Inc. All rights reserved.
Printed on acid-free paper
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For Nico, Andriani, Maria Christina,
and Elias Tsioutsias—family through the
good, through the bad, and forever.
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Table of Contents
List of Figures and Tables ix
Preface xv
Acknowledgments xix
Chapter 1 Introduction 1
Chapter 2 The DMAIC Methodology 7
Chapter 3 DFSS Methodologies 15
Chapter 4 Selecting the Proper Project
M ethodologies 25
Chapter 5 Developing the Project Charter 29
Chapter 6 Determining Project Savings 45
Chapter 7 Tools of the Trade 63
Chapter 8 Lean Six Sigma Roles and
Responsibilities 73
Chapter 9 Stakeholder Engagement and
Communications 91
Chapter 10 The Tollgate Review 107
vii
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viii Table of Contents
Chapter 11 Coaching and Mentoring 115
Chapter 12 Process Mapping 123
Chapter 13 Data Collection 137
Chapter 14 Summaries of Key Tools and
Techniques 165
Appendix 1 Project Creation to Completion
Process Definitions 205
Appendix 2 Managing the Project Flow
from Creation to Completion 207
Appendix 3 Control Chart Constants 209
Appendix 4 Factors for Estimating s 211
x
Appendix 5 Standard Normal Distribution
Table 213
Appendix 6 Cumulative Standard Normal
Distribution Table 219
Appendix 7 t Distribution Table 225
Appendix 8 Chi-Square Distribution Table 227
Appendix 9 Equivalent Sigma Levels, Percent
Defective, and PPM 233
Appendix 10 Glossary of Lean Six Sigma
and Related Terms 239
Appendix 11 Glossary of Japanese Terms 271
Bibliography 275
Index 279
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List of Figures and Tables
Figure 2 1 DMAIC in a dream world 11
Figure 2 2 DMAIC in the real world 13
Figure 3 1 The DFSS family of methodologies 16
Table 3 1 C omparing DMAIC and DFSS
methodologies 17
Table 3 2 Common tools used in DFSS 18
Figure 4 1 S electing the proper project
methodology 26
Figure 5 1 A basic form of a charter document 30
Figure 5 2 Example of a project charter
document 33
Figure 5 3 E xample of project scoping using
the functional method—Y = f(X)
format 43
Figure 5 4 E xample of project scoping using
the dimensional method—process
mapping decomposition format 44
ix
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