The Active Manager's Tool Kit : 45 Reproducible Tools for Leading and Improving Your Employee's Performance

354 Pages·2003·1.21 MB·English

by  Mel Silberman

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THE ACTIVE MANAGER’S
TOOL KIT
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Other Books by Mel Silberman
The Consultant’s Big Book of Organization
Development Tools (0071408835)
The Consultant’s Toolkit (0071362614)
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THE ACTIVE MANAGER’S
TOOL KIT
Edited by Mel Silberman, Ph.D.
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DOI: 10.1036/0071425543
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CONTENTS
Introducing The Active Manager’s Tool Kit ix
PART I: REPRODUCIBLE TOOLS FOR ASSESSING
AND DEVELOPING YOUR LEADERSHIP SKILLS
1. How High Is Your People Quotient (PQ)? 3
Mel Silberman
2. How Do You Rate as a Leader? 7
Joan Cassidy
3. How Do You Empower Your Employees? 15
Gaylord Reagan
4. What Is Your Leadership Style? 25
Deborah Hopen and Laura Gregg
5. Motivating Others 35
Brooke Broadbent
6. Improving Your Communications 40
Scott Parry
7. Ten Steps to Become an Effective Manager 45
George Truell
8. Building Organizational Trust 51
Barbara Pate Glacel & Emile Robert, Jr.
9. A Case Study of an Attempt at Empowerment 54
Paul Lyons
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PART II: REPRODUCIBLE TOOLS FOR COACHING
AND MANAGING EMPLOYEE PERFORMANCE
10. What Are Your Coaching Strengths? 61
Scott Martin
11. How Do You Compare with the People
You Find Difficult? 75
Mel Silberman & Freda Hansburg
12. Are You a Love ’Em or Lose ’Em Manager? 79
Beverly Kaye & Sharon Jordan-Evans
13. Do You Support Star Performance? 82
Frederick Miller & Corey Jamison
14. Moving from Boss to Coach 87
Barbara Pate Glacel
15. Improving Morale and Enhancing Productivity 93
Barbara Glanz
16. Designing and Implementing an Effective
Performance Management Program 98
Kammy Haynes & Warren Bobrow
17. Developing Active Listening Skills among
Your Employees 107
Sharon Bowman
18. Seeing through Another’s Eyes 114
Dave Arch
19. Managing Real Time 117
Steve Sugar & Bob Preziosi
PART III: REPRODUCIBLE TOOLS FOR BUILDING
COLLABORATION AND TEAMWORK
20. What Does Your Team Need to Improve? 127
Kevin Lohan
21. Who’s On Your Team? 133
Bill Stieber
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22. Is Your Team Functioning on All Cylinders? 140
Valerie MacLeod
23. Aligning Your Team 145
Cynthia Solomon
24. Clarifying Team Roles and Responsibilities 158
Edwina Haring
25. Building Distance Teams 172
Debra Dinnocenzo
26. Becoming a Team Player 180
Mel Silberman
27. Solving a Team Puzzle 195
Sivasailam Thiagarajan
28. Getting to Know Your Teammates 202
Gina Vega
29. A Game of Team Trust 208
Ed Rose
PART IV: REPRODUCIBLE TOOLS FOR
FACILITATING PLANNING AND PROBLEM
SOLVING
30. How Can You Manage Projects More
Effectively? 221
Susan Barksdale & Teri Lund
31. Ten Hats Meeting Members Can Wear 234
Mel Silberman
32. Handling the Process Dimension of Meetings 236
Scott Parry
33. Using the “Nominal Group Process” to
Solve Problems 245
Theresa Musser
34. Improving Problem Solving in Meetings 250
Edwina Haring
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35. Bettering the Quality of Group Discussion 260
Malcolm Burson
36. Breaking Stalemates in Groups 265
Mel Silberman
37. Promoting the Value of “Yes” 268
Kat Koppett
38. Starting a Planning Process Strategically 271
Becky Mills & Chris Saeger
PART V: REPRODUCIBLE TOOLS FOR
LEADING CHANGE
39. How Ready Are Your People for Change? 285
Randall Buerkle
40. Is Your Organization Ready for Change? 288
Duane Tway
41. Coaching Employees through Change 293
Nancy Jackson
42. Seeking Employee Opinion 301
Kammy Haynes & Warren Bobrow
43. Initiating and Managing Change 315
Nora Carrol
44. Understanding Change through Other
People’s Eyes 325
Vicki Schneider
45. Discussing Change and Innovation 330
Scott Simmerman
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