The ABCs of collaborative change: the manager's guide to library renewal

589 Pages·1997·3.96 MB·English

by  Kerry David Carson

The ABCs of Collaborative Change : The
title:
Manager's Guide to Library Renewal
Carson, Kerry D.; Carson, Paula Phillips;
author:
Phillips, Joyce Schouest.
ALA Editions of the American Library
publisher:
Association
isbn10 | asin: 0838906990
print isbn13: 9780838906996
ebook isbn13: 9780585338439
language: English
Library administration--United States,
subject
Organizational change--United States.
publication date: 1997
lcc: Z678.C344 1997eb
ddc: 025.1
Library administration--United States,
subject: Organizational change--United States.
Page i
The ABCs of Collaborative Change
The Manager's Guide to Library Renewal
Kerry David Carson
Paula Phillips Carson
Joyce Schouest Phillips
Page ii
While extensive effort has gone into ensuring the reliability of
information appearing in this book, the publisher makes no warranty,
express or implied, on the accuracy or reliability of the information,
and does not assume and hereby disclaims any liability to any person
for any loss or damage caused by errors or omissions in this
publication.
Project editor: Joan A. Grygel
Cover and text design: Image House
Composition: the dotted i
Typeface: Jansen Text on Xyvision
Printed on 50-pound White Offset, a pH-neutral stock, and bound in
10-point coated cover stock by Victor Graphics
The paper used in this publication meets the minimum requirements
of American National Standard for Information SciencesPermanence
of Paper for Printed Library Materials, ANSI Z39.48-1992.
Library of Congress Cataloging-in-Publication Data
Carson, Kerry D. (Kerry David), 1946
The ABCs of collaborative change : the manager's guide to library
renewal / Kerry David Carson, Paula Phillips Carson, Joyce Schouest
Phillips.
p. cm.
Includes bibliographical references and index.
ISBN 0-8389-0699-0
1. Library administrationUnited States. 2. Organizational
changeUnited States. I. Carson, Paula Phillips, 1967 .
II. Phillips, Joyce Schouest. III. Title.
Z678.C344 1997
025.1dc21 97-18779
Copyright © 1997 by the American Library Association. All rights
reserved except those which may be granted by Sections 107 and 108
of the Copyright Revision Act of 1976.
Printed in the United States of America.
01 00 99 98 97 5 4 3 2 1
Page iii
To my family.
KDC
To those who love librarianship and
to those who love librarians.
PPC
This book, like the first, is lovingly dedicated
to my familymy parents, Cullen and
Florence Schouest; my daughters, Shelly and
Paula; my son-in-law, Kerry; and my
grandson, David.
JSP
Page v
CONTENTS
Figures ix
Forms xi
Acknowledgments xiii
Introduction 1
The Ability to Change 1
Collegial Management and the Library 4
Libraries and Change 5
The Basics of Change 6
Renewal 7
Organization and Overview 14
Part I 17
Achieving the Renewal
1 19
Assembling High-performance Teams
Step 1: Clarify the Team's Task 20
Step 2: Clarify Team Member Roles and 21
Responsibilities
Step 3: Team Building 21
Step 4: Establish Team Operating Agreements 24
Step 5: Develop Team Member Skills 25
Step 6: Create a Team Charter 26
Step 7: Determine Critical Success Factors 26
Step 8: Develop an Action Plan 28
Step 9: Implement the Action Plan 30
Step 10: Evaluate Actions and the Team 30
2 33
Bridging Value Differences
Values and Age 35
Kohlberg's Stages of Moral Development 39
3 44
Clearing the Path for Leadership
Page vi
Transformational Leaders 45
Leadership Approaches 47
4 54
Developing Empowered Staff
Levels of Empowerment 54
Authority 55
Control 56
Sources of Empowerment 57
The Disempowered Staff 58
5 63
Enhancing Organizational Learning
A Culture of Learning 66
Bloom's Learning Taxonomy 69
6 72
Facilitating Harmony
Third-party Facilitation 73
The Role of Facilitator 75
Relationships and Outcomes 79
Options for Mutual Gain 81
7 84
Gaining Stability by Managing Turnover
Costs 84
Functional Turnover 86
Causes of Turnover 86
Realistic Job Previews 89
Part II 93
Building the Foundation for Renewal
8 95
Homing in on the Environment
Strategic Planning 95
SWOT Analysis 96
The 7-S Framework 101
Formulating the Library Strategy 101
9 105
Involving the Library's Stakeholders
Classes of Stakeholders 106
Stakeholder Management 106
The Most Important StakeholdersPatrons 109
Other Important Lessons 110
10 113
Jettisoning Bureaucratic Red Tape
Dynamic Environments 114
How Libraries Become Obsolete 115
Avoiding Obsolescence 116
Beyond the Management Roles 118
11 120