The 2R Manager: When to Relate, When to Require, and How to Do Both Effectively

239 Pages·2002·4.41 MB·English

by  Peter E. Friedes

Peter E. Friedes
Foreword byDavid H.Maister
Q The 2R Manager
When to Relate,When to Require,
and How to Do Both Effectively

Advance Praise for The 2R Manager
“The professional services firm is the best possible laboratory
for understanding the concepts ofrelating and requiring.
Because such firms are filled with high-talent individuals,a
tilt towards one style vs.the other would fail.Peter Friedes
hit the perfect balance at Hewitt Associates—and this book
provides a great service in conveying to others how that
balance can (and must) be achieved in high-performing
organizations.”
—Leo F.Mullin,chairman and CEO,Delta Air Lines
“As a coach and trainer for thousands ofmanagers,I find the
2R approach to be one ofthe most exciting new ideas around.
This book is guaranteed to provide insights to managers ofall
ages and experience levels.”
—Lynn Trautmann,cofounder,Collabora Consulting Group,
a training consulting firm
“When the former CEO ofa highly successful organization
writes a book about people management fundamentals,it’s
no accident ...neither is effective leadership at any level.The
2R Managerprovides managers personalized roadmaps to
success;and for new managers it’s a good first look at what
really counts in leading others.Not a bad payback for an easy
read.”
—Randy MacDonald,senior vice president,human resources,
IBM Corporation

The 2R Manager

Peter E. Friedes
Foreword byDavid H.Maister
Q The 2R Manager
When to Relate,When to Require,
and How to Do Both Effectively
Published by
Copyright © 2002 by John Wiley & Sons,Inc.
Jossey-Bass is a registered trademark ofJohn Wiley & Sons,Inc.
No part ofthis publication may be reproduced,stored in a retrieval system,or transmitted in
any form or by any means,electronic,mechanical,photocopying,recording,scanning,or
otherwise,except as permitted under Sections 107 or 108 ofthe 1976 United States Copyright
Act,without either the prior written permission ofthe Publisher or authorization through
payment ofthe appropriate per-copy fee to the Copyright Clearance Center,222 Rosewood
Drive,Danvers,MA 01923,[phone],fax [phone].Requests to the Publisher for
permission should be addressed to the Permissions Department,John Wiley & Sons,Inc.,
605 Third Avenue,New York,NY 10158-0012,[phone],fax [phone],
e-mail:[email protected].
Jossey-Bass books and products are available through most bookstores.To contact
Jossey-Bass directly,call [phone],fax to [phone],or visit our website at
www.josseybass.com.
Substantial discounts on bulk quantities ofJossey-Bass books are available to corpo-
rations,professional associations,and other organizations.For details and discount
information,contact the special sales department at Jossey-Bass.
We at Jossey-Bass strive to use the most environmentally sensitive paper stocks available to us.
Our publications are printed on acid-free recycled stock whenever possible,and our paper
always meets or exceeds minimum GPO and EPA requirements.
Jossey-Bass also publishes its books in a variety ofelectronic formats.Some content that
appears in print may not be available in electronic books.
Library ofCongress Cataloging-in-Publication Data
Friedes,Peter E.,1941-
The 2R manager :when to relate,when to require,and how to do both
effectively / Peter E.Friedes ;foreword by David H.Maister.
p.cm.—(The Jossey-Bass business & management series)
Includes bibliographical references and index.
ISBN 0-7879-5893-X (alk.paper)
1. Communication in management. I.Title:TwoR manager :when to
relate,when to require,and how to do both effectively. II.Title:When
to relate,when to require,and how to do both effectively. III.Title.
IV.Series.
HD30.3 .F75 2002
658.4'5-dc21
2002004709
FIRSTEDITION
PB Printing 10 9 8 7 6 5 4 3 2 1
The Jossey-Bass
Business & Management Series