Technology Scorecards: Aligning IT Investments with Business Performance

334 Pages·2009·4.94 MB·English

by  Sam Bansal

(continued from front flap)
BANSAL $49.95 USA/$59.95 CAN
• Estimate and eliminate risk in the various
phases of the project
Plan, execute, and sustain a successful IT campaign
• Establish and enforce a quality regimen T
with Sam Bansal’s perfect scorecard approach
• Conduct ongoing measurement and track- E Are you dissatisfied with your business
ing of the KPIs
First came the dot.com bust, then the IT squeeze. Despite software C software? You’re not alone. Fully 75%
• Present findings to stakeholders to continue being the tail that wags the dog in most corporations, the cham- H of organizations believe their business
their support
pions of IT, the CIOs, are constantly under fire to justify and maximize software is not meeting expectations. The
Aligning your investment strategy with your their IT investments—past, present, and future. N letdown, or failure, of the technology cannot
high-impact processes and benchmarking a O be pinned on the technology itself. Successful
projected return on investment is an effec- Learn how to establish Key Performance Indicators and Value Scorecards implementation of technology involves the
tive way to achieve maximum impact in for IT to ensure maximum value in your corporation with the step-by- L integration of People, Processes, Technologies,
technology spending. Technology Scorecards’ step approach found in Sam Bansal’s Technology Scorecards. O and Systems—key factors in the successful
strategy-focused plan for your IT invest- implementation of technology. If you miss any
G
ments will help you reap greater financial Drawing on Dr. Bansal’s over forty years of field experience in the one of these critical elements, you are bound to
gains, employee involvement, and sustainable management of large and complex projects, Technology Scorecards Y fail. Taking you step by step through the pro-
success. shows you how to: cess of establishing Key Performance Indicators

S TECHNOLOGY (KPIs), Technology Scorecards shows you how
Whether you’re a CIO, CFO,CEO, IT manager, • Create Scorecards geared towards your organization’s
C to manage your technology investments as
or a consultant, Technology Scorecards provides business goals
part of an overall performance management
you with the tools you need to immediately O
• Make quantum improvements in cost, value, and productivity strategy and invest in the areas that promise
estimate and establish what value to expect
using KPIs and Scorecards R maximum impact.
and what technology is required to achieve it.
Turn strategy into quantifiable performance • Increase your company’s net by as much as 100% just by E SCORECARDS Sharing his decades of experience in business
—using the blueprint to IT success found in improving your supply chain management by 50% C value creation through the appropriate use
Technology Scorecards. • Impact your top line the most through product A of technology, author Sam Bansal walks you
through the process of establishing Business
life-cycle management
R KPIs, benchmarking them, and preparing a
DR. SAM BANSAL has years of experience
• Develop a realistic strategy through Scorecards, which can scorecard to show you the potential value your
in the enterprise software industry, primarily D
then be used to drive IT investments that maximize your company can gain. By helping you establish
focused in consulting. He is head of SIS and Aligning
business performance S achievable expectations, he then shows you
Partner of Elixir Netcom Solutions, a tech-
how to integrate People, Information, Business
nology solutions provider. Bansal has worked
for large high-tech multinationals and vendors Enhance profitability. Streamline strategy execution. Lower costs. Processes, and Technology within your framework.
w A IT Investments
consulting on everything from strategy formu- Learn how to align your IT plans with your business objectives and Bith lig After the initial groundwork is laid, Technology
ltahteio CnI Oto adnedta mileadn abgleumepernitn tcionngs utolt ienxge acnudti obnu siin- ocaprtdim aipzper oyoacuhr cfooumnpda inny ’Tse ochvneoralollg yp eSrcfoorremcaarndcs.e with the perfect score- usin ning Business Smceonretcator dsssh odwel vyeosu w haoyw b etoyo:nd project manage-
ness development realms. His solution archi- e IT with
ttehcrtouurgehs tahree aapimpreodp raiat teb uussien eosfs tevcahluneo lcorgeya. tion ss P Inv • Dbuesvineleosps sItTra sttergaytegy responsive to
e e Performance
r s • Calculate the value contribution as derived
f t
o m
r from the SCOR Card
m e
n
a t • Translate the business blueprint to the
n s
c hardware, software, and network structures
e
to create solution architecture
• Work with the “champions” of the project
D R . S A M B A N S A L
and involve them in the project
(continued on back flap)
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Technology Scorecards
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Technology Scorecards
Aligning IT Investments with
Business Performance
SAM BANSAL
JohnWiley&Sons,Inc.
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Thisbookisprintedonacid-freepaper.(cid:2)∞
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LibraryofCongressCataloging-in-PublicationData
Bansal,Sam,1940-
Technologyscorecards:aligningitinvestmentswithbusiness
performance/SamBansal.
p.cm.
Includesbibliographicalreferencesandindex.
ISBN978-0-470-46456-4(cloth)
1.Strategicplanning. 2.Businesslogistics. 3.Performance
technology. I.Title.
HD30.28.B36442009
658.4(cid:3)012–dc22
2008052098
PrintedintheUnitedStatesofAmerica
10 9 8 7 6 5 4 3 2 1
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Disclaimer
This publication contains references to the products of SAP AG. SAP,
R/3, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP
Business ByDesign, and other SAP products and services mentioned herein
are trademarks or registered trademarks of SAP AG in Germany and in
several other countries all over the world.
BusinessObjectsandtheBusinessObjectslogo,BusinessObjects,Crys-
talReports,CrystalDecisions,WebIntelligence,XcelsiusandotherBusiness
Objectsproductsandservicesmentionedhereinaretrademarksorregistered
trademarks of Business Objects in the United States and/or other countries.
SAPAGisneithertheauthornorthepublisherofthispublicationandis
not responsible for its content, and SAP Group shall not be liable for errors
or omissions with respect to the materials.
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Contents
Acknowledgements ix
AcronymsandAbbreviations xi
PART I INTRODUCTION 1
CHAPTER1 Why Projects Fail, Scorecards, and How This Book Is
Organized 3
PART II PROMISE OF TECHNOLOGY 15
CHAPTER2 Strategic Enterprise Management 17
CHAPTER3 Supply Chain Management 31
CHAPTER4 Product Life Cycle Management 93
PART III SCORECARD METHODOLOGY TO ALIGN IT
INVESTMENTS WITH BUSINESS PERFORMANCE
(DELIVER ON PROMISE) 147
CHAPTER5 Strategy 149
CHAPTER6 Realization Phase 171
CHAPTER7 Human Factors 185
CHAPTER8 Umbrella Considerations 235
CHAPTER9 Performance Management 287
CHAPTER10 Summary 291
References 293
Index 295
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