Team Building: Proven Strategies for Improving Team Performance

306 Pages·2013·4 MB·English

by  Jeffrey H. Dyer

Team Building
Proven Strategies for Improving
Team Performance
Fifth Edition
W. Gibb Dyer Jr.
Jeffrey H. Dyer
William G. Dyer
Cover art: © Thinkstock (rf)
Cover design: Adrian Morgan
Copyright © 2013 by John Wiley & Sons, Inc. All rights reserved.
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Library of Congress Cataloging-in-Publication Data
Dyer, W. Gibb, 1954–
Team building : proven strategies for improving team performance / W. Gibb Dyer Jr.,
Jeffrey H. Dyer, William G. Dyer. — 5th ed.
p. cm. – (The Jossey-Bass business & management series)
William G. Dyer appeared as the first named author on the earlier ed.
Includes bibliographical references and index.
ISBN 978-1-118-10513-9 (pbk.)
ISBN 978-1-118-41878-9 (ebk.)
ISBN 978-1-118-41614-3 (ebk.)
ISBN 978-1-118-43366-9 (ebk.)
1. Teams in the workplace. 2. Organizational change. I. Dyer, Jeffrey H.
II. Dyer, William G. III. Title.
HD66.D94 2013
658.4'022—dc23
2012038248
Printed in the United States of America
fifth edition
PB Printing 10 9 8 7 6 5 4 3 2 1
Contents
About the Online Assessments v
Introduction 1
Part One: The Four Cs
of Team Development 9
1 The Search for the High-Performing Team 11
2 Context: Laying the Foundation for Team Success 21
3 Composition: Getting the Right People on the Bus 37
4 Competencies: Developing Team Skills for High
Performance 57
5 Change: Devising More Effective Ways of
Working Together 85
6 Bringing the Four Cs Together: Designing a
Team-Building Program 103
Part Two: Solving Specific Problems
Through Team Building 127
7 Managing Conflict in the Team 129
8 Overcoming Unhealthy Agreement 155
9 Reducing Conflict Between Teams 169
10 Leading Innovative Teams 183
iii
iv CONTENTS
Part Three: Team Building
in Different Types of Teams 205
11 Managing the Temporary Team 207
12 Creating Effective Cross-Cultural Teams 219
13 High-Performing Virtual Teams 235
14 Managing Interorganizational Alliance Teams 247
Part Four: The Challenge of
Team Building for the Future 267
15 Challenges for Building Effective Teams 269
Notes 278
The Authors 287
Index 289
About the Online Assessments
In order for teams to improve their performance through team
building, it is critical for them to have accurate information on
how they are performing—in particular, their areas of weakness.
The Dyer Team Assessment draws on the concepts in this book
to evaluate a team’s performance in terms of context (Does the
team have the appropriate organizational and environmental
support for success?), composition (Do people on the team have
the right set of skills and capabilities?), competencies (Does the
team display process competencies in eleven areas that predict
effective team functioning?), and change capabilities (Does the
team know how to make changes regularly as necessary to improve
performance?).
The Dyer Team Assessment culminates in a report that gives
teams insight into their specific areas of strength and weakness.
Thus, it is an extremely useful tool for them to use as they build
their change capabilities.
Want to assess your student or corporate team performance?
Visit www.josseybass.com/go/dyerteamassessments to get more
information about the online assessments based on the Dyer 4
Cs model. The Dyer Student Team Assessment is designed to
assess student teams within the classroom. The Dyer Team
Assessment is designed for use in corporate team settings. To regi­
ster and pay for either assessment, please visit www.josseybass
.com/go/dyerteamassessments.
v
To our parents, Bonnie and Bill, and to our wives,
Theresa and Ronalee, who have taught us the importance
of our most important team: the family
Team Building
The Jossey-Bass Business & Management Series