Table Of ContentLecture Notes in Networks and Systems 562
Marko Mihić
Sandra Jednak
Gordana Savić Editors
Sustainable Business
Management and
Digital Transformation:
Challenges and
Opportunities in
the Post-COVID Era
Lecture Notes in Networks and Systems
Volume 562
Series Editor
Janusz Kacprzyk, Systems Research Institute, Polish Academy of Sciences,
Warsaw, Poland
Advisory Editors
Fernando Gomide, Department of Computer Engineering and Automation—DCA,
SchoolofElectricalandComputerEngineering—FEEC,UniversityofCampinas—
UNICAMP, São Paulo, Brazil
Okyay Kaynak, Department of Electrical and Electronic Engineering,
Bogazici University, Istanbul, Turkey
Derong Liu, Department of Electrical and Computer Engineering, University
of Illinois at Chicago, Chicago, USA
Institute of Automation, Chinese Academy of Sciences, Beijing, China
WitoldPedrycz,DepartmentofElectricalandComputerEngineering,Universityof
Alberta, Alberta, Canada
Systems Research Institute, Polish Academy of Sciences, Warsaw, Poland
Marios M. Polycarpou, Department of Electrical and Computer Engineering,
KIOSResearchCenterforIntelligentSystemsandNetworks,UniversityofCyprus,
Nicosia, Cyprus
Imre J. Rudas, Óbuda University, Budapest, Hungary
Jun Wang, Department of Computer Science, City University of Hong Kong,
Kowloon, Hong Kong
The series “Lecture Notes in Networks and Systems” publishes the latest
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ć
Marko Mihi Sandra Jednak
(cid:129) (cid:129)
ć
Gordana Savi
Editors
Sustainable Business
Management and Digital
Transformation: Challenges
and Opportunities
in the Post-COVID Era
123
Editors
MarkoMihić Sandra Jednak
Faculty of Organizational Sciences Faculty of Organizational Sciences
University of Belgrade University of Belgrade
Belgrade, Serbia Belgrade, Serbia
Gordana Savić
Faculty of Organizational Sciences
University of Belgrade
Belgrade, Serbia
ISSN 2367-3370 ISSN 2367-3389 (electronic)
Lecture Notesin Networks andSystems
ISBN978-3-031-18644-8 ISBN978-3-031-18645-5 (eBook)
https://doi.org/10.1007/978-3-031-18645-5
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Preface
Thisbookisacollectionofhigh-qualitypeer-reviewedresearchpaperspresentedat
the 18th International Symposium of Organizational Sciences “Sustainable
Business Management and Digital Transformation: Challenges and Opportunities
in the Post-COVID Era” (SymOrg 2022) held in Belgrade, Serbia, during June
11–14, 2022.
The conference was organized by University of Belgrade—Faculty of
Organizational Sciences. Over 300 delegates from 19 different countries were
attending the SymOrg 2022 with 140 contributions. The Conference Program
included plenary sessions with eight invited speakers, 13 parallel sessions, four
round tables, Ph.D. Colloquium, and B2B meetings. After the rigorous review
process, 41 high-quality papers are included in this monograph. Selected papers
refer to theory and applications of sustainable business management and digital
transformation including blockchain technology, business analytics, e-business,
innovation, digital operations and logistics management, financial industry, public
administration, lean business systems, digital transformation projects, human
resources, marketing and communication, and quality and standardization.
The aim of the book is providing stimulative framework for readers to explore
viablealternativesandindicateimplicationsforthepost-pandemicworld.Thebook
is divided into two main parts:
Part I: Digital transformation and quantitative modeling
Part II: Sustainable business management.
The chapters could be useful for industry experts, research institutions, univer-
sities, and all others who share a common interest in contemporary organizational
sciences.
Weareverygratefultoourdistinguishedkeynoteandplenaryspeakers,authors,
presenters,sponsors,program,organizing,andtechnicalcommitteesmembers,and
volunteers for making SymOrg 2022 a success. We wish to express our appreci-
ationtotheMinistryofEducation,ScienceandTechnologicalDevelopmentofthe
Republic of Serbia for supporting the Symposium. We are particularly grateful to
v
vi Preface
thecontributorsandreviewerswho madethis bookpossible. Finally,wethank the
publisher Springer.
August 2022 Marko Mihić
Sandra Jednak
Gordana Savić
Organization
Program Committee
Mihić Marko (Chair) University of Belgrade—Faculty
of Organizational Sciences, Serbia
Abrudan Denisa West University of Timisoara—Faculty
of Economics and Business Administration,
Romania
Anagnostopoulos Achilleas University of Thessaly—Business & Economic
Sciences School, Greece
Aničić Nenad University of Belgrade—Faculty
of Organizational Sciences, Serbia
Aristovnik Aleksander University of Ljubljana—Faculty of Public
Administration, Slovenia
Begičević Ređep Nina University of Zagreb—Faculty of Organization
and Informatics, Croatia
Berber Nemanja University of Novi Sad—Faculty of Economics
in Subotica, Serbia
Bogdanović Zorica University of Belgrade—Faculty
of Organizational Sciences, Serbia
Bogojević Arsić Vesna University of Belgrade—Faculty
of Organizational Sciences, Serbia
Ćorić Nino University of East Sarajevo—Faculty
of Philosophy, Bosnia and Herzegovina
Čudanov Mladen University of Belgrade—Faculty
of Organizational Sciences, Serbia
Damnjanović Vesna University of Belgrade—Faculty
of Organizational Sciences, Serbia
Delibašić Boris University of Belgrade—Faculty
of Organizational Sciences, Serbia
vii
viii Organization
Despotović-Zrakić Marijana University of Belgrade—Faculty
of Organizational Sciences, Serbia
Dragović Ivana University of Belgrade—Faculty
of Organizational Sciences, Serbia
Eftimov Ljupco SS.Cyril and Methodius University in Skopje,
Faculty of Economics, Macedonia
Filipović Jovan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Fišer Šobot Sandra University of Novi Sad—Faculty of Law, Serbia
Horvat Zvezdan Adizes Institute Worldwide, Serbia
Ignjatović Jelena University of Niš—Faculty of Sciences
and Mathematics, Serbia
Ilić Bojan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Janković Marija University of Paris Saclay, Centrale Supélec,
Industrial Engineering Department, France
Jaško Ondrej University of Belgrade—Faculty
of Organizational Sciences, Serbia
Jednak Sandra University of Belgrade—Faculty
of Organizational Sciences, Serbia
Jeremić Veljko University of Belgrade—Faculty
of Organizational Sciences, Serbia
Kostić-Stanković Milica University of Belgrade—Faculty
of Organizational Sciences, Serbia
Kragulj Dragana University of Belgrade—Faculty
of Organizational Sciences, Serbia
Krstajić Božo University of Montenegro, Faculty of Electrical
Engineering, Montenegro
Kuljanin Goran DePaul University—Driehaus College
of Business, Department of Management &
Entrepreneurship, USA
Kundrotas Virginius Adizes Graduate School, USA, Baltic
Management Development Association,
Lithuania
Lazarević Saša University of Belgrade—Faculty
of Organizational Sciences, Serbia
Lečić Cvetković Danica University of Belgrade—Faculty
of Organizational Sciences, Serbia
Levi Jakšić Maja University of Belgrade—Faculty
of Organizational Sciences, Serbia
Lukács Eszter Széchenyi István Egyetem University, Hungary
Luković Ivan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Marković Aleksandar University of Belgrade—Faculty
of Organizational Sciences, Serbia
Organization ix
Martić Milan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Miladinović Igor University of Applied Sciences, FH Campus
Wien, Austria
Miladinović Slobodan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Milisavljević Bojan University of Belgrade—Faculty of Law, Serbia
Minelgaité Inga University of Iceland—School of Social
Sciences, Faculty of Business Administration,
Iceland
Nikolić Aleksandra University of Sarajevo—Faculty of Agriculture
and Food Sciences, Bosnia and Herzegovina
Nowacka Anna Mazovian State University in Płock, Poland
Peško Igor University of Novi Sad—Faculty
of Technical Sciences, Serbia
Petrović Dejan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Petrović Nataša University of Belgrade—Faculty
of Organizational Sciences, Serbia
Podbregar Iztok University of Maribor—Faculty of
Organizational Sciences, Slovenia
Popovic Vladimir University of Belgrade—Faculty
of Mechanical Engineering, Serbia
Rangel Henriques Pedro University of Minho, Portugal
Săvoiu Gheorghe University of Pitesti—Faculty
of Economic Sciences and Law, Romania
Schefer-Wenzl Sigrid University of Applied Sciences, FH Campus
Wien, Austria
Simić Dejan University of Belgrade—Faculty
of Organizational Sciences, Serbia
Slović Dragoslav University of Belgrade—Faculty
of Organizational Sciences, Serbia
Štavljanin Velimir University of Belgrade—Faculty
of Organizational Sciences, Serbia
Štarchoň Peter Comenius University Bratislava, Faculty
of Management, Slovakia
Steingartner William Technical University of Kosice, Slovakia
Stojanović Milica University of Belgrade—Faculty
of Organizational Sciences, Serbia
Stošić Biljana University of Belgrade—Faculty
of Organizational Sciences, Serbia
Suknović Milija University of Belgrade—Faculty
of Organizational Sciences, Serbia
TarabaszAnna Curtin University Dubai, UAE
