Table Of ContentContents Contents
Strategic Human Resource
Management
Strategic Human Resource
Management
Formulating and Implementing HR
Strategies for a Competitive Advantage
Ananda Das Gupta
A PRODUCTIVITY PRESS BOOK
First published 2020
by Routledge
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and by Routledge
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© 2020 Taylor & Francis
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Library of Congress Cataloging-in-Publication Data
Names: Das Gupta, Ananda, 1955- author.
Title: Strategic human resource management : formulating and implementing
HR strategies for a competitive advantage / Ananda Das Gupta.
Description: New York, NY : Routledge, 2020. | Includes bibliographical
references and index.
Identifiers: LCCN 2019056496 (print) | LCCN 2019056497 (ebook) | ISBN
9780367345242 (hbk) | ISBN 9780429327728 (ebk)
Subjects: LCSH: Personnel management. | Strategic planning. |
Organizational effectiveness.
Classification: LCC HF5549 .D35 2020 (print) | LCC HF5549 (ebook) | DDC
658.3/01--dc23
LC record available at https://lccn.loc.gov/2019056496
LC ebook record available at https://lccn.loc.gov/2019056497
ISBN: 978-0-367-34524-2 (hbk)
ISBN: 978-0-429-32772-8 (ebk)
Typeset in Garamond
by Deanta Global Publishing Services, Chennai, India
Contents
Author ..................................................................................xi
1 Introduction to Strategic Human Resource
Management .............................................................1
Introduction ......................................................................... 1
Learning Objectives ............................................................ 2
I ........................................................................................ 2
II .....................................................................................14
Theoretical Foundations of SHRM .............................14
Implications of HRM Practices ...................................16
III ....................................................................................18
SHRM and Organizational Performance ....................18
Case Study of Strategic Human Resource
Management in Walmart Stores .....................................22
Introduction ................................................................22
Conclusion ..........................................................................26
References ..........................................................................26
2 Strategy: Concept and Process...............................31
It Is Imperative for the Corporate World to Design
Strategic HR Management ..................................................34
Process Improvements to Move toward Enduring
Human Resource Management ..........................................36
Strategic HRM Helps to Create Employer Branding .........36
Role of Strategic HRM for Achieving Global
Ambitions .......................................................................36
Embarking on a Journey ................................................37
v
vi ◾ Contents
Working Out a Winning Formula ..............................38
Mastering the International Matrix ............................39
Bibliography .......................................................................47
3 Strategic Human Resource Management:
Concept and Process ..............................................49
Competitive Human Resources Strategies .........................49
Implications for Human Resources Strategy .....................51
What Does an Effective HR Agenda Need to Do? ............51
Why Do So Few HR Strategies Provide These Benefits? ....52
Four Steps to an HR Agenda .............................................52
Step 1: Enterprise People Philosophies and Themes ......53
Potential Action Items ................................................55
Step 2: Business Unit People Plan .................................55
Organizational Capabilities – Path to People Plans ......56
Organization Capabilities Defining the Work of HR in
Supporting the Growth Strategy of the Business .............57
The Competency Lever ..................................................57
The Process and Structure Lever ...................................58
The Culture Lever...........................................................59
Involving Line Leaders in the Capabilities Discussion ..59
Step 3: Company-Wide People Priorities .......................61
References ..........................................................................62
4 Formulating and Implementing HR Strategies ......65
Corporate Governance and the HR Agenda .....................65
Global Integration ..........................................................66
Most Commonly Integrated Global Practices ................66
Potential Action Items ................................................... 68
Step 4: HR-Organization Renewal (Operational Plans) ........68
Potential Action Items ....................................................70
Completing the HR Strategy Process .............................71
References ..........................................................................73
5 Roles in Strategic HRM ..........................................75
People Development and Team Work ..............................75
The Process of Performance Management ....................75
Clarifying Responsibilities ..........................................76
Contents ◾ vii
Developing Performance Indicators and Objectives .....77
Preparing Action Plans .............................................. 80
The Need for Teamwork ................................................81
Action-Centered Leadership .......................................... 84
Leadership Tasks ....................................................... 84
Team Processes ............................................................. 88
Stages of Team Development.................................... 88
Clear Objectives and Agreed Performance Goals ........88
Openness and Confrontation .....................................89
Support and Trust .......................................................89
Cooperation and Conflict ...........................................89
Good Decision-Making ............................................. 90
Appropriate Leadership ............................................. 90
Review of the Team Process ..................................... 90
Sound Inter-Group Relationships ...............................91
Individual Development Opportunities .....................91
Top 25 Companies in India ...........................................92
Strategic HRM and Employer Branding .........................95
References ........................................................................105
6 Improving Business Performance through
Strategic HRM ......................................................107
The Best and the Rest ......................................................107
Best Practices ...................................................................109
Becoming the Best: Lessons from around the Globe .......111
Designing the Role of Corporate HR with a Focus on
Strategic HRM ...................................................................112
Notes Based on Discussions with the HR Head
of SRF ...............................................................................117
Notes Based on Discussions with the Regional HR
Manager of SBCH ...........................................................122
Notes Based on Discussions with Mr. Roy Chowdhary
of Baxter ...........................................................................126
Notes Based on Discussions with the HR Head
of Samtel ...........................................................................129
Bibliography .....................................................................136
viii ◾ Contents
7 Strategies for Improving Organizational
Effectiveness ........................................................137
Corporate HR at the Heart of the Business ....................137
Performance Management ...........................................137
Organizational Development .......................................138
Employee Development ...............................................138
Employee Relation ........................................................138
Benefits of Corporate HR .............................................141
Roles of Corporate HR .....................................................142
Role of Corporate HR in Relation to Unit HR/
Divisional HR ...............................................................142
The Relationship of Corporate HR with Different
Departments .................................................................143
Governmental and Societal Obligations of
Corporate HR ...............................................................144
Role of Corporate HR in Strategic Manpower
Planning ........................................................................145
Role of Corporate HR as a Business Partner...............146
Corporate HR in a Proactive Role ...............................146
Role of Corporate HR as an Employee Advocate .......147
Role of Corporate HR as a Change Agent ...................148
Role of Corporate HR in Transforming the Culture
and Creating Cultural Awareness .................................149
Measures for Developing a Good
Organizational Culture .............................................150
Role of Corporate HR in Recruitment and Selection .....150
Role of Corporate HR in Career Development
and Growth .................................................................. 151
Role of Corporate HR in Retention of Employees ......152
Role of Corporate HR in Employee Compensation
and Benefits ..................................................................152
Role of Corporate HR in Trade Union Relations .........153
Role of Corporate HR in Total Quality Management .....153
Competencies and Qualities Required for
Corporate HR ...................................................................157
Training and Development Process .................................158
Contents ◾ ix
Role of Corporate HR in Training and Development ....158
Continuous Improvement with Respect to
Process Identification ...............................................160
Conclusion, Recommendation and Key Issues ...............162
Recommendation..........................................................162
Changing Role of HR ...................................................163
Key Issues .....................................................................164
Bibliography .....................................................................164
Index ..........................................................................167
