Stakeholder Adoption of E-Government Services: Driving and Resisting Factors

323 Pages·2011·3.68 MB·English

by  Mahmud Akhter Shareef

Stakeholder Adoption of
E-Government Services:
Driving and Resisting Factors
Mahmud Akhter Shareef
McMaster University, Canada
Vinod Kumar
Carleton University, Canada
Uma Kumar
Carleton University, Canada
Yogesh K. Dwivedi
Swansea University, UK
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Library of Congress Cataloging-in-Publication Data
Stakeholder Adoption of E-Government Services: Driving and Resisting Factors / Mahmud Akhter Shareef ... [et al.],
editors.
p. cm.
Includes bibliographical references and index.
Summary: “This book examines the stakeholders of e-government and reveals the stages of growth or service maturity
levels, shedding light on the paradigms and fundamental discourses of the e-government adoption process”--Provided by
publisher.
ISBN 978-1-60960-601-5 (hardcover) -- ISBN 978-1-60960-602-2 (ebook) 1. Internet in public administration. 2.
Electronic government information. 3. Information technology--Political aspects. I. Shareef, Mahmud Akhter, 1966-
JF1525.A8S83 2011
352.3’802854678--dc22
2011001309
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the
authors, but not necessarily of the publisher.
To my father Md. Murshed Ali and mother Mrs. Lutfunnahar. - Mahmud Akhter Shareef
To my loving parents. - Vinod Kumar
To my loving parents. - Uma Kumar
To my sisters: Asha, Sandhya and Santosh. - Yogesh K. Dwivedi
Editorial Advisory Board
Norm Archer, McMaster University, Canada
Shantanu Dutta, University of Ontario Institute of Technology, Canada
M. A. A. Hasin, Bangladesh University of Engineering and Technology, Bangladesh
Khalil Khoumbati, University of Sindh, Pakistan
Navonil Mustafee, Brunel University, UK
Morteza Niktash, Public Works and Government Services, Canada
Vishanth Weerakkody, Brunel University, UK
List of Reviewers
Moaman Al-Busaidy, Brunel University, UK
Faris Al-Sobhi, Brunel University, UK
Irfan Butt, The Lahore University of Management Sciences, Pakistan
Yasemin Çetin, Middle East Technical University, Turkey
Shantanu Dutta, University of Ontario Institute of Technology, Canada
Kostas Ergazakis, National Technical University of Athens, Greece
Inder Jit Singh Mann, Carleton University, Canada
Kayvan Miri Lavassani, Carleton University, Canada
Bahar Movahedi, Carleton University, Canada
Bhasker Mukerji, St. Francis Xavier University, Canada
Amitabh Ojha, Indian Institute of Technology Delhi, India
Ram Palanisamy, St. Francis Xavier University, Canada
P. Senthil Priya, P S G Arts and Science College, India
Vedmani Sharan, Carleton University, Canada
Varadharajan Sridhar, Sasken Communication Technologies, India
Teta Stamati, National and Kapodistrian University of Athens Panepistimioupolis, Greece
Rakhi Tripathi, Indian Institute of Technology Delhi, India
D. Tunç Medeni, Middle East Technical University, Turkey
Dong Young Kim, Carleton University, Canada
Table of Contents
Foreword by Vikas Jain .....................................................................................................................xiii
Foreword by Lemuria Carter ............................................................................................................xv
Preface ................................................................................................................................................xvi
Acknowledgment ...............................................................................................................................xxii
Section 1
E-Government Development, Adoption, and Implementation: A Global Phenomenon
Chapter 1
Introduction to Electronic Government: Development and Adoption ....................................................1
Ahsan Akhter Hasin, Bangladesh University of Engineering & Technology, Bangladesh
Vinod Kumar, Carleton University, Canada
Uma Kumar, Carleton University, Canada
Mahmud Akhter Shareef, McMaster University, Canada
Chapter 2
An E-Government Strategic Planning Framework ...............................................................................14
Vedmani Sharan, Carleton University, Canada
Chapter 3
Electronic Government Adoption Paradigms .......................................................................................27
Mahmud Akhter Shareef, McMaster University, Canada
Yogesh K. Dwivedi, Swansea University, UK
Section 2
Reformation of Public Administration: Digitization of Government
Chapter 4
Are Cities in India Digital Yet? Some Evidence ...................................................................................87
Varadharajan Sridhar, Sasken Communication Technologies, India
Kala Seetharam Sridhar, Public Affairs Centre, India
Chapter 5
The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of
Madinah City in Saudi Arabia .............................................................................................................103
Faris Al-Sobhi, Brunel University, UK
Vishanth Weerakkody, Brunel University, UK
Chapter 6
The Demand Side for Development of E-Government Services and Gateway in Turkey:
Taking Citizen Perceptions and Suggestions into Account .................................................................116
D. Tunç Medeni, Middle East Technical University, Turkey
Yasemin Çetin, Middle East Technical University, Turkey
Asım Balcı, Selçuk University, Turkey
Sevgi Özkan, Middle East Technical University, Turkey
Section 3
Adoption, Proliferation, and Resistance: Growth of Service Maturity
Chapter 7
E-Government Adoption and Proliferation Across Different Stages of Evolution .............................137
Amitabh Ojha, Indian Institute of Technology Delhi, India
Rakhi Tripathi, Indian Institute of Technology Delhi, India
M. P. Gupta, Indian Institute of Technology Delhi, India
Chapter 8
An Empirical Effort to Validate Electronic-Government Adoption Model ........................................151
Mahmud Akhter Shareef, McMaster University, Canada
Vinod Kumar, Carleton University, Canada
Uma Kumar, Carleton University, Canada
Chapter 9
Governing E-Government (E-Governance): An Operational Framework ..........................................184
Vedmani Sharan, Carleton University, Canada
Section 4
Performance of E-Government Projects
Chapter 10
E-Government Development: Performance Evaluation Parameters ...................................................197
Mahmud Akhter Shareef, McMaster University, Canada
Uma Kumar, Carleton University, Canada
Vinod Kumar, Carleton University, Canada
Chapter 11
A Study of the Implementation Status of Two E-Governance Projects in Land Revenue
Administration in India .......................................................................................................................214
P. Senthil Priya, P S G College of Arts and Science, India
N. Mathiyalagan, P S G College of Arts and Science, India
Chapter 12
Comparative Study of E-Government Implementation in Two Public Agencies in Oman ................231
Moaman Al-Busaidy, Brunel University, UK
Vishanth Weerakkody, Brunel University, UK
Compilation of References ..............................................................................................................246
About the Contributors ...................................................................................................................289
Index ...................................................................................................................................................295
Detailed Table of Contents
Foreword by Vikas Jain .....................................................................................................................xiii
Foreword by Lemuria Carter ............................................................................................................xv
Preface ................................................................................................................................................xvi
Acknowledgment ...............................................................................................................................xxii
Section 1
E-Government Development, Adoption, and Implementation: A Global Phenomenon
Chapter 1
Introduction to Electronic Government: Development and Adoption ....................................................1
Ahsan Akhter Hasin, Bangladesh University of Engineering & Technology, Bangladesh
Vinod Kumar, Carleton University, Canada
Uma Kumar, Carleton University, Canada
Mahmud Akhter Shareef, McMaster University, Canada
The first chapter provides the general introduction to e-government, conceptualizing the revolutionary
business process engineering in public service reformation globally and the political commitment to-
wards this reform for good governance, which is an appealing component of the 21st century. The first
chapter also identifies the different types of e-government initiatives aimed at interactions with different
government stakeholders and gradual development models of service maturity through e-government.
Chapter 2
An E-Government Strategic Planning Framework ...............................................................................14
Vedmani Sharan, Carleton University, Canada
The second chapter deals with the concepts of an e-government strategic planning framework. It postu-
lates the strategic alignment of public sector organizations with e-government initiatives. This chapter
provides a detailed literature review and synthesis of related e-government development models. It
proposes a framework to understand the business-ICT linkage and analyzes and prioritizes the gaps of
project management in the public sector.
Chapter 3
Electronic Government Adoption Paradigms .......................................................................................27
Mahmud Akhter Shareef, McMaster University, Canada
Yogesh K. Dwivedi, Swansea University, UK
The third chapter addresses several management issues of e-government and ICT and identifies their
intertwined relations with e-government adoption. It reviews literature on e-government adoption and
service quality and reveals different perspectives, conjectures, and theories of e-government adoption
behavior.
Section 2
Reformation of Public Administration: Digitization of Government
Chapter 4
Are Cities in India Digital Yet? Some Evidence ...................................................................................87
Varadharajan Sridhar, Sasken Communication Technologies, India
Kala Seetharam Sridhar, Public Affairs Centre, India
The fourth chapter makes a contribution to the literature by documenting the digitization of services in
Indian cities and their preparedness. Since India is a leading country in the world in adopting and dif-
fusing ICT, Indian digital preparedness has significant implications for other countries in setting their
digital strategy. This chapter study uses metrics such as e-government services and ICT orientation of
the cities in India. It shows that the larger cities, especially those with more than 10 million inhabitants,
fare relatively well in their march towards becoming digital compared to smaller cities.
Chapter 5
The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of
Madinah City in Saudi Arabia .............................................................................................................103
Faris Al-Sobhi, Brunel University, UK
Vishanth Weerakkody, Brunel University, UK
The fifth chapter highlights the central significance of intermediaries in the e-government context in
developing countries, represented by the Kingdom of Saudi Arabia’s e-government development. The
role of intermediaries is very important in the adoption process of e-government, which is an alternative
channel to deliver traditional government services; however, it has not yet been explored rigorously.
This chapter opens a new window by addressing this issue with a governing framework. This study
analyzes socio-cultural factors as impediments in Saudi Arabia as the venue of this study to provide
empirical evidence. It also describes the intermediaries, and their role, responsibilities, efficiency, and
other related factors of the e-government adoption process.