Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide

495 Pages·2014·8.617 MB·English

by  Geoffrey Bowker (Ed.), Susan Leigh Star (Ed.), Les Gasser (Ed.), William Turner (Ed.)

Social Science, Technical Systems,

and Cooperative Work

Beyond the Great Divide

9780805824025
Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide
Size: 229 x 152 mm Spine size: 29 mm Color pages: Binding: Hardback
Computers, Cognition, and Work
A series edited by
Gary M. Olson, Judith S. Olson, and Bill Curtis
Bowker/Star/Tumer/Gasser (Eds.) • Social Science, Technical Systems,
and Cooperative Work: Beyond the Great Divide
Fox • The Human Tutorial Dialogue Project: Issues in the Design of
Instructional Systems
Hoschka (Ed.) • Computers as Assistants: A New Generation of
Support Systems
Koschmann (Ed.) • CSCL: Theory and Practice of an Emerging
Paradigm
Moran/Carroll (Eds.) • Design Rationale: Concepts, Techniques, and
Use
Oppermann (Ed.) • Adaptive User Support: Ergonomic Design of
Manually and Automatically Adaptable Software
Smith • Collective Intelligence in Computer-Based Collaboration
Social Science, Technical Systems,
and Cooperative Work
Beyond the Great Divide
Edited by
Geoffrey C. Bowker
University of Illinois
Susan Leigh Star
University of Illinois
William Turner
CERESI/CNRS, Meudon, France
Les Gasser
National Science Foundation, Arlington, Virginia
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~~~~~~~;?c~XP Press
NEW YORK AND LONDON
First published 1997 by Lawrence Erlbaum Associates, Inc.
This edition published 2014 by Psychology Press
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and by Psychology Press
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Psychology Press is an imprint of the Taylor & Francis Group, an informa business
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Trademark notice: Product or corporate names may be trademarks or registered
trademarks, and are used only for identification and explanation without intent
to infringe.
ISBN-13: 978-1-315-80584-9 (ebk)
This volume is dedicated to Bruno Latour and Michel Calion,
pioneer navigators of the Northwest Passage-
and to our dedicated and energetic contributors.
-Geof, Leigh, Bill, and Les
Page Intentionally Left Blank
Contents
Introduction ix
Geoffrey C. Bowker, Susan Leigh Star, William Turner,
Les Gasser
I INTRODUCTION: SOCIAL THEORY AND CSCW 1
Susan Leigh Star
1 Representations of the Group and Group Processes in
CSCW Research: A Case of Premature Closure? 5
Martin Lea and Richard Giordano
2 Toward a Social, Ethical Theory of Information 27
Joseph A. Goguen
3 Reconfiguring the Social Scientist: Shifting
From Telling Designers What to Do to Getting
More Involved 57
Yvonne Rogers
4 Engineering Investigations: Practical Sociological
Reasoning in the Work of Engineers 79
Wes Sharrock and Graham Button
vii
viii CONTENTS
5 Computer Systems as Text and Space: Toward a
Phenomenological Hermeneutics of Development
and Use 105
fun Yoneyama
II INTRODUCTION: DESIGN THEORY AND CSCW 121
Les Gasser
6 Toward a Critical Technical Practice: Lessons Learned
in Trying to Reform AI 131
Philip E. Agre
7 According Tools With Meaning Within the
Organization of Concrete Work Situations 159
Erik Axel
8 Reflections on a Work-Oriented Design Project 189
Jeannette Blomberg, Lucy Suchman, and Randall H. Trigg
9 Scenarios as Springboards in CSCW Design 217
Susanne Bedker and Ellen Christiansen
10 Building a Collective Knowledge Management System:
Knowledge-Editing Versus Knowledge-Eliciting
Techniques 235
Jean-Pierre Poitou
11 "As real as it gets ...." Taming Models and 257
Reconstructing Procedures
Mike Robinson
12 An Approach to Identifying the Role of "Information"
in a Health Care System: Implications for the Quality
of Health 275
Cesar A. Macias-Chapula
III INTRODUCTION: THE SOCIOTECHNICAL
SYSTEM AND CSCW 293
William Turner
13 Formal Tools and Medical Practices: Getting
Computer-Based Decision Techniques to Work 301
Marc Berg
CONTENTS ix
14 Mapping Sociotechnical Networks in the Making 331
Ira A. Monarch, Suresh L. Kanda, Sean N. Levy, Yoram
Reich, Eswaran Subrahmanian, and Carol Ulrich
15 Dwelling in the "Great Divide": The Case of HCI and
cscw 355
Liam J. Bannon
16 The Worldviews of Cooperative Work 379
James R. Taylor, Geoffrey Gurd, and Thierry Bardini
17 On Multidisciplinary Grounds: Interpretation Versus
Design Work 415
Ina Wagner
18 Understanding of Work and Explanation of Systems 433
Kurt D. Keller
Author Index 455
Subject Index 467