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Smiling down the Line PDF

345 Pages·2009·1.9 MB·English
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by Bob Russell| 2009| 345 pages| 1.9| English

About Smiling down the Line

Smiling Down the Line theorizes call centre work as info service employment and looks at the effects of ever changing technologies on service work its associated skills and the ways in which it is managed

Detailed Information

Author:Bob Russell
Publication Year:2009
ISBN:9781442697850
Pages:345
Language:English
File Size:1.9
Format:PDF
Price:FREE
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