Table Of ContentSkyControl EMS Administration Guide
TLT-CS-094-ADM-SkyControl
Copyright © Trilliant, Inc. 2006–2010. All rights reserved.
The products and services described in this document are products and services of Trilliant or its
licensors. No part of this document may be used except for the express purposes intended by
Trilliant, nor may it be distributed, reproduced, translated, transferred, disclosed, published,
performed or derivative works created of it, nor may it otherwise be provided to third parties
without the prior written consent of an officer of Trilliant.
Trilliant reserves the right to make changes to this document or to any products and services
described herein at any time with or without notice. Trilliant does not assume any responsibility or
liability arising out of the application or use of this document or any product or service described
herein, except as expressly agreed to in writing by Trilliant, nor does the purchase or use of a product
or service from Trilliant convey a license under any patent rights, copyrights, trademark rights, or any
other of the intellectual property rights of Trilliant or third parties.
The products and services described in this document are private, commercial and proprietary to
Trilliant and its licensors. Use, duplication, or disclosure by the U.S. Government is subject to all
applicable.
The software described in this document is only to be furnished under a separate license agreement
or nondisclosure agreement, and no express or implied license to such software is intended by this
document. The software may be used or reproduced only in accordance with the terms of the
applicable agreement with Trilliant. It is a violation of Trilliant’s proprietary rights to reproduce the
software on any medium except as specifically allowed in the license or nondisclosure agreement,
or to otherwise use, distribute, reproduce, publish, display, perform or create derivative works of
such software.
Trilliant, SkyAccess, SkyConnector, SkyControl, SkyExtender, SkyGateway, SkyPilot, SkyPilot Networks,
and the SkyPilot logo are trademarks of Trilliant, Inc. Any third-party mentioned in this document
may be trademarks of their respective owners.
SkyPilot EMS 1.6.2.4
Document Last Revised: July 30, 2010
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Audience and Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
How This Guide Is Organized . . . . . . . . . . . . . . . . . . . . . . . . viii
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . ix
Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Syntax Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Software Components. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About Operations, Administration, and Maintenance. . . . . . . . . . 6
OAM Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
OAM Tools and Resources . . . . . . . . . . . . . . . . . . . . . . . . 8
Using SkyPilot EMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Logging in to the EMS Web Client . . . . . . . . . . . . . . . . . . . 9
The SkyPilot EMS Interface . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Display Pane . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . 18
Searching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2 Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Provisioning Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Choosing a Device Provisioning Mode . . . . . . . . . . . . . . . 22
Provisioning Parameters Overview. . . . . . . . . . . . . . . . . . . . . 28
Required Provisioning Parameters . . . . . . . . . . . . . . . . . . . . . 30
Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Domains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Virtual Local Area Networks (VLANs). . . . . . . . . . . . . . . . . 32
Ethernet Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Optional Provisioning Parameters . . . . . . . . . . . . . . . . . . . . . 35
Proxy Proxy ARP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Radar Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Time Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . 40
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Access Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
SkyControl EMS Administration Guide | iii
General Provisioning Guidelines . . . . . . . . . . . . . . . . . . . . . . .61
Automatic Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Automatically Provisioning All Network Devices. . . . . . . . . .61
Automatically Provisioning a Device . . . . . . . . . . . . . . . . .63
Manual Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Manual Provisioning Procedure . . . . . . . . . . . . . . . . . . . .67
Choosing a Manual Provisioning Method . . . . . . . . . . . . . .68
Command-Line Interface Provisioning . . . . . . . . . . . . . . . .69
Device Web Interface Provisioning . . . . . . . . . . . . . . . . . .69
Chapter 3 Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . .71
About Software Images . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Managing Software Change Schedules. . . . . . . . . . . . . . . . . . .73
Managing Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Managing Access Control Lists . . . . . . . . . . . . . . . . . . . . . . . .77
Managing Network Security. . . . . . . . . . . . . . . . . . . . . . . . . .79
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . .80
About Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
About the SkyPilot MIB . . . . . . . . . . . . . . . . . . . . . . . . . .81
Data Collection Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Chapter 4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Monitoring a Network’s Topology with SkyControl . . . . . . . . . . .84
Monitoring Events and Alarms . . . . . . . . . . . . . . . . . . . . . . . .85
Configuring Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Performance Threshold Operations . . . . . . . . . . . . . . . . . .87
Configuring Trap Parsers . . . . . . . . . . . . . . . . . . . . . . . . .88
Configuring Northbound Trap Receivers. . . . . . . . . . . . . . .90
Monitoring Link States . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Managing IP Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Adding Devices to the DHCP Configuration. . . . . . . . . . . . .95
Monitoring DHCP Activity . . . . . . . . . . . . . . . . . . . . . . . .95
Configuring DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
DHCP Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
DHCP Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Using Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Power-On Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Ethernet Connectivity Problems . . . . . . . . . . . . . . . . . . . 102
IP Connectivity Problems. . . . . . . . . . . . . . . . . . . . . . . . 103
SkyGateway Transmission Problems . . . . . . . . . . . . . . . . 107
Link Failure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Chapter 5 Provisioning With SkyControl . . . . . . . . . . . . . . . . .121
Configuring Domains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring Access Point Profiles . . . . . . . . . . . . . . . . . . . . . 122
Access Point Radius Profile Operations . . . . . . . . . . . . . . . 123
Access Point SSID Profile Operations . . . . . . . . . . . . . . . . 123
Access Point AP Profile Operations . . . . . . . . . . . . . . . . . 123
Access Point SkyAccess Profile Operations. . . . . . . . . . . . . 125
iv | Contents
Configuring Node Profiles . . . . . . . . . . . . . . . . . . . . . . . . . .126
Node Profile Elements. . . . . . . . . . . . . . . . . . . . . . . . . .126
Default Node Profile Elements. . . . . . . . . . . . . . . . . . . . .130
Node Profile Attribute Elements . . . . . . . . . . . . . . . . . . .135
Configuring Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Configuring VLANs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Configuring Proxy Proxy ARPs. . . . . . . . . . . . . . . . . . . . . . . .141
Proxy Proxy ARP Setting Elements . . . . . . . . . . . . . . . . . .141
Proxy Proxy ARP Exclusion Elements. . . . . . . . . . . . . . . . .142
Configuring SNMP Parameters . . . . . . . . . . . . . . . . . . . . . . .143
SNMP Community String Elements. . . . . . . . . . . . . . . . . .143
SNMP Trap Receiver Elements. . . . . . . . . . . . . . . . . . . . .144
Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Configuring Web Servers. . . . . . . . . . . . . . . . . . . . . . . . . . .145
Appendix A Google Earth Management System (GEMS) Reference .147
Starting Google Earth Management System. . . . . . . . . . . . . . .148
Downloading and Installing Icons . . . . . . . . . . . . . . . . . . . . .149
Creating and Viewing Network Profiles . . . . . . . . . . . . . . . . . .151
Element View Profile. . . . . . . . . . . . . . . . . . . . . . . . . . .151
Topology View Profile . . . . . . . . . . . . . . . . . . . . . . . . . .155
Quick Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Appendix B Configuring a Firewall for SkyPilot Operations . . . . . .161
Appendix C Access Point Command-Line Interface. . . . . . . . . . . .163
Checking VLAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Accessing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Contents | v
vi
About This Guide
This document contains guidelines for performing operations, administration, and
maintenance tasks for SkyPilot™ network deployments. Topics discussed include
using SkyControl™ to monitor a SkyPilot network and to provision SkyPilot devices,
and troubleshooting.
This chapter explains what’s in this guide and how it’s organized.
Chapter Highlights
(cid:32) Audience and purpose
(cid:32) How this guide is organized
(cid:32) Conventions used in this guide
SkyControl EMS Administration Guide | vii
Audience and Purpose
This guide is intended for administrators who are responsible for managing a
SkyPilot network. It explains ongoing operations, administration, and
maintenance tasks, such as provisioning SkyPilot devices, customizing a SkyPilot
network, and monitoring SkyPilot network status.
This guide assumes administrator-level knowledge of IP networks, basic
knowledge of wireless networking, and a familiarity with the information in
Getting Started with the SkyPilot Network. Additionally, the procedures assume that
SkyPilot devices have already been successfully installed according to the
procedures in their installation guides. (Complete documentation is available on
the Trilliant SkyPilot website at www.skypilot.trilliantinc.com/support/.)
How This Guide Is Organized
This guide is organized as follows:
(cid:32) Chapter1, “Introduction,” describes the SkyPilot Networks hardware and
software components; the operations, administration, and maintenance tasks
that you can perform; and how to use the SkyPilot EMS Web interface
application.
(cid:32) Chapter2, “Operations,” describes how to provision SkyPilot devices (either
manually or automatically) and provides guidelines for configuring SkyPilot
devices.
(cid:32) Chapter3, “Administration,” describes routine management tasks, such as
managing software and customers, configuring security, and creating reports,
and directs you to the corresponding detailed procedures.
(cid:32) Chapter4, “Maintenance,” describes techniques for maintaining your SkyPilot
network, as well as solutions to common troubleshooting issues.
(cid:32) Appendix5, “Provisioning With SkyControl,” provides detailed instructions for
configuring provisioning parameters for automatically provisioned devices,
and for performing administrative and maintenance functions for your SkyPilot
network.
viii | About This Guide
(cid:32) AppendixA, “Google Earth Management System (GEMS) Reference,” provides
instructions for preparing network profiles for viewing in Google Earth.
(cid:32) AppendixB, “Configuring a Firewall for SkyPilot Operations,” tells you which
ports to open for data traffic from SkyPilot devices if your server is behind a
firewall.
(cid:32) AppendixC, “Access Point Command-Line Interface,” provides instructions for
accessing an access point’s Linux command shell.
Conventions Used in This Guide
This section describes the text and syntax conventions used in this guide.
Text Conventions
This guide uses the following text conventions:
(cid:32) Italic is used to introduce new terms.
(cid:32) Bold is used to indicate what you click in a graphical user interface (for
example, commands names). In examples showing user interaction with the
command-line interface, bold is used to indicate user input as opposed to
command output.
(cid:32) A monospace font is used for code elements (variable names, data values,
function names, and so forth), command lines, scripts, and source code
listings. It is also used to indicate text to enter in a graphical user interface.
(cid:32) Italic-monospace is used for replaceable elements and placeholders
within code listings.
Conventions Used in This Guide | ix
Syntax Conventions
This guide uses the following conventions when showing syntax:
(cid:32) Angle brackets, “<“ and “>”, enclose mandatory elements. You must enter
these elements. For example:
ping <IP-address>
(cid:32) Square brackets, “[“ and “]”, enclose optional elements. You can omit these
elements. For example:
show filter [filter-table-number]
Square brackets are also used to show the current value of parameters in the
output of some commands.
(cid:32) A vertical bar, “|”, separates choices. For example:
show bridge [cache | port]
x | About This Guide
Description:Jul 30, 2010 Appendix 5, “Provisioning With SkyControl,” provides detailed instructions for
show bridge [cache | port] .. Ubiquiti PowerStation 5. Ubiquiti
