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About Silo - Tips A Proposed Model For Integration of Erp CRM SRM and Supply Chain Management
This document proposes a model for integrating ERP, CRM, SRM and supply chain management. It identifies five key supply chain processes - customer relationship management, enterprise resource planning, supplier relationship management, customer service management, and manufacturing flow management. The model aims to facilitate cross-functional and cross-firm integration through linkages between these processes. A literature review examines how CRM and SRM can address customer and supplier needs and knowledge to improve products, services and relationships across the supply chain.
Detailed Information
| Author: | ['Solomon'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 7 |
| Language: | English |
| Format: | |
| Price: | FREE |
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