Table Of ContentShiftwork
Safety and
Performance
A Manual for Managers and Trainers
Taylor & Francis
Taylor & Francis Group
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Shiftwark
Safety
and
Performance
A Manual for Managers and Trainers
Peggy Westfall-Lake
Glenn N. McBride
O
CRC Press
ell!
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Authors
Peggy Westfall-Lake is a Human Factors Consultant, with Williams
Learning Network in Houston, Texas. She is an author, safety researcher, training
designer and distance learning curriculum developer. Ms. Westfall has had
experience consulting with a variety of 24-hour industries, union and non-union,
including: manufacturing, pharmaceutical, mining, nuclear fuels processing,
emergency services, law enforcement and others. Her research has covered the
impact of downsizing on safety and human performance, promotion of alertness
and vigilance, improvement measurement criteria selection, schedule change
processes and prevention of human error. A Toastmaster presenter, Ms. Westfall is
a popular keynote speaker at regional, state, and national level safety and health
conferences.
Glenn McBride is President of McBride Publications. As a training
consultant, author, and corporate training developer, he is best known for creating
breakthroughs in behavioral safety, 24-hour communications and team safety
cultures. Mr. McBride (B.S., M.A. in Behavioral Sciences) has twenty years of
experience in chemical, hospital, and military shiftwork and built a career with the
Dow Chemical Company as a plant technician, supervisor, manager, and training
designer.
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Acknowledgments
Getting this manual and Performance Tracking and Improvement into a
usable form took incredible encouragement and support over a three-year period.
The project w as catalyzed by Ted Swenson of The Dow Chemical Company who
gave us "one more corporate project" before retiring to a Colorado mountain
hideaway.
Jon Walker and Robert Rogers were supportive Dow Chemical training
managers who patiently kept asking when the original Dow shiftwork program
would be finished. Gene Lowe was the Dow representative and former plant
shiftworker w ho surveyed hundreds of corporate shiftworkers around the country,
then supported, nurtured, and piloted the original two-hour TIME TRAVELERS,
F.A.S.T. Tracking p rogram.
We owe a tremendous amount of human insight t o Charlie Kilsby, a local
industrial Gulf Coast barber, who has interviewed more 24-hour employees
albeit m ale-than nearly anyone else w e k new. Mr. Kilsby has added a personal
depth to our research t hat w e could n ot h ave achieved o therwise. Also:
Bob Nute, NASA Flight Activity Operations; Diana Ormsbee, NASA
News Department; and V incent J . Mellone, ASRS Deputy Program Manager, were
instrumental w ith t heir a dvice a nd t echnical a ssistance.
The c ustomers, w ho r isked running t he F.A.S.T. Tracking p rogram early in
the game which gave us tremendous encouragement and led t o the writing of this
manual.
Drs. Graeber, Merten of t he FAA, and Hauri of t he Mayo Clinic, and the
many other researchers who gave us much needed materials, research data, and
encouragement.
Taylor & Francis
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Preface
This book is designed for Safety Directors, Human Resource Managers,
Training Managers, Shift Supervisors, Production Managers, and Plant M anagers
of 24-hour e mployees -shiftworkers. These are the w orking people w ho c ommit
to "time travel" around the 24-hour clock. The message to management within
this book s hould b e c onsidered a " safety w ake-up c all."
Although the information and recommendations contained in this
publication have been compiled from reliable sources, we can make no guarantee
as to the current status of certain data. Other or additional safety measures may
be required under particular circumstances to promote concepts contained herein.
But, we can assure you that promotion of employee health, fitness, alertness, sleep
improvements, and quality of time off will have a positive effect on your
company's s afety and p roductivity.
This book is really a t raining manual plus program generator! We would
like this book to speak through you - to the important people in our board
rooms, control rooms, plants, cockpits, and departments, who will through their
management, skills, ability, and 2 4-hour p erformance, lead u s into t he twenty-first
century.
Peggy Westfall
Glenn N . McBride
