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Services Marketing: Managing the Service Value Chain PDF

505 Pages·2006·3.879 MB·English
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by Manfred Bruhn, Dominck Georgi| 2006| 505 pages| 3.879| English

About Services Marketing: Managing the Service Value Chain

Services Marketing: Managing the Service Value Chain 1st edition argues that all service management efforts are aimed to enhance value in order to improve the bottom line. Written from a European perspective, the book demonstrates that through strategic orientation and innovation, the firm and shareholder will reap the benefits. Geared towards final year marketing students, the book is also useful for postgraduate students and for practitioners who work, or wish to specialise in the area of services management and marketing.

Detailed Information

Author:Manfred Bruhn, Dominck Georgi
Publication Year:2006
ISBN:9780273681571
Pages:505
Language:English
File Size:3.879
Format:PDF
Price:FREE
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