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About Serviceorientiertes IT-Management: ITIL-Best-Practices und -Fallstudien (Business Engineering)
Unternehmen konzentrieren sich wieder verst?rkt auf die Kosteneffektivit?t ihrer IT-Abteilungen. Nicht mehr die Technologie, sondern Kosten und Kundenzufriedenheit stehen im Vordergrund. Die Transformation von einer technologieorientierten IT-Abteilung zu einem kundenorientierten IT-Dienstleister mit einer effizienten Gestaltung der internen IT-Managementprozesse kann nur durch ein service-orientiertes IT-Management gew?hrleistet werden. Diesem Thema n?hert sich das Buch von zwei Seiten: Neben einer strukturierten Beschreibung von Best Practices – basierend auf der IT Infrastructure Library (ITIL) – werden Erfahrungen aus der Praxis zum Thema service-orientiertes IT-Management in Form von Fallstudien bereitgestellt.
Detailed Information
| Author: | Rudiger Zarnekow, Axel Hochstein, Walter Brenner |
|---|---|
| Publication Year: | 2005 |
| ISBN: | 9783540205326 |
| Pages: | 377 |
| Language: | German |
| File Size: | 1.786 |
| Format: | |
| Price: | FREE |
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