Download Service Operations Management: Improving Service Delivery (2nd Edition) PDF Free - Full Version
Download Service Operations Management: Improving Service Delivery (2nd Edition) by Robert Johnston, Graham Clark in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Service Operations Management: Improving Service Delivery (2nd Edition)
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers
Detailed Information
| Author: | Robert Johnston, Graham Clark |
|---|---|
| Publication Year: | 2005 |
| ISBN: | 9780273683674 |
| Pages: | 517 |
| Language: | English |
| File Size: | 18.867 |
| Format: | |
| Price: | FREE |
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