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About Service Management Overview
The document provides an overview of IT service management, which aims to provide high quality IT services at optimal cost. It describes the key components of service support (service desk, incident management, problem management, change management, release management, and configuration management) and service delivery (service level management, financial management, capacity management, availability management, and IT service continuity management). It also outlines the benefits of implementing a formal IT service management framework, such as greater efficiency, higher quality services, and better alignment with business needs.
Detailed Information
| Author: | ['Yuvraj Kumar'] |
|---|---|
| Publication Year: | 2017 |
| Pages: | 40 |
| Language: | English |
| Format: | |
| Price: | FREE |
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