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Download Service Design Rawecka Laurentz by ['demullu reddi'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Service Design Rawecka Laurentz
This thesis examines improving the functionality of an emergency waiting room through service design. The authors conducted observations, interviews, and distributed questionnaires to understand issues in the space. They found poor flow, lack of information, and interruptions negatively impacted staff and patient experience. The authors created a new design with improved wayfinding, confidentiality screens, and a display showing estimated wait times. They tested a prototype and produced guidelines for the space and broader healthcare services.
Detailed Information
| Author: | ['demullu reddi'] |
|---|---|
| Publication Year: | 2017 |
| Pages: | 105 |
| Language: | English |
| Format: | |
| Price: | FREE |
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