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Download Service Agreements: A Management Guide (ITSM Library) by Robert Benyon, Rob Johnston in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Service Agreements: A Management Guide (ITSM Library)
Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
Detailed Information
| Author: | Robert Benyon, Rob Johnston |
|---|---|
| Publication Year: | 2006 |
| ISBN: | 9789077212912 |
| Pages: | 53 |
| Language: | English |
| File Size: | 2.373 |
| Format: | |
| Price: | FREE |
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