Screens for administering Attendant Call Waiting

1594 Pages·2005·10.05 MB·English

Feature Description and
Implementation for
Avaya Communication Manager
555-245-205
Issue 4
February 2006
© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document, Avaya
Legal Page for Software Documentation, Document number 03-600758.
To locate this document on the website, simply go to
http://www.avaya.com/support and search for the document number in
the search box.
Documentation disclaimer
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agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
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necessarily endorse the products, services, or information described or offered
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we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
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Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
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Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How to use this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Detailed Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Administering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
End-User Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Interactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . 67
How to order more copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Abbreviated Dialing labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Abbreviated Dialing on-hook programming . . . . . . . . . . . . . . . . . . . 72
Detailed description of Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . 72
Administering Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 73
Prerequisites for Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . 73
Screens for administering Abbreviated Dialing . . . . . . . . . . . . . . . . . 74
Adding Abbreviated Dialing lists . . . . . . . . . . . . . . . . . . . . . . . . . 74
Assigning telephones for group lists . . . . . . . . . . . . . . . . . . . . . . 75
End-user procedures for Abbreviated Dialing . . . . . . . . . . . . . . . . . . . 76
Programming the Abbreviated Dialing feature . . . . . . . . . . . . . . . . . 76
Reports for Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Considerations for Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . 77
Interactions for Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 77
Troubleshooting Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . 78
Issue4 February 2006 3
Contents
Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . 81
Detailed description of Access Security Gateway . . . . . . . . . . . . . . . . . 81
Administering Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . 81
Prerequisites for administering Access Security Gateway . . . . . . . . . . 82
Screens for administering Access Security Gateway . . . . . . . . . . . . . 82
Setting up Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . 83
Disabling Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . 84
Restarting Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . 85
Modifying Access Security Gateway for a lost key . . . . . . . . . . . . . . . 85
Monitoring the Access Security Gateway history log . . . . . . . . . . . . . 86
Reports for Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . 87
Considerations for Access Security Gateway. . . . . . . . . . . . . . . . . . . . 87
Interactions for Access Security Gateway . . . . . . . . . . . . . . . . . . . . . 88
Administered Connections . . . . . . . . . . . . . . . . . . . . . . . . . 89
Detailed description of Administered Connections. . . . . . . . . . . . . . . . . 89
Access endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Typical applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Establishing Administered Connections. . . . . . . . . . . . . . . . . . . . . 90
Dropping Administered Connections . . . . . . . . . . . . . . . . . . . . . . 91
Autorestoration and fast retry . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Administering Administered Connections . . . . . . . . . . . . . . . . . . . . . 92
Prerequisites for administering Administered Connections . . . . . . . . . . 92
Screens for administering Administered Connections . . . . . . . . . . . . . 93
Setting up Administered Connections . . . . . . . . . . . . . . . . . . . . . . 93
Reports for Administered Connections . . . . . . . . . . . . . . . . . . . . . . . 94
Considerations for Administered Connections . . . . . . . . . . . . . . . . . . . 94
Interactions for Administered Connections . . . . . . . . . . . . . . . . . . . . . 95
Administrable Language Displays . . . . . . . . . . . . . . . . . . . . . 97
Detailed description of Administrable Language Displays . . . . . . . . . . . . 97
Administering Language Displays . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Prerequisites for administering Administrable Language Displays . . . . . . 98
Screens for administering Administrable Language Displays . . . . . . . . . 99
Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Entering translations for a user-defined language . . . . . . . . . . . . . . . 100
Administering Unicode display. . . . . . . . . . . . . . . . . . . . . . . . . . 101
Reports for Administrable Language Displays . . . . . . . . . . . . . . . . . . . 102
Considerations for Administrable Language Displays . . . . . . . . . . . . . . . 102
4 Feature Description and Implementation for Avaya Communication Manager
Contents
Interactions for Administrable Language Displays . . . . . . . . . . . . . . . . . 103
Troubleshooting Administrable Language Displays . . . . . . . . . . . . . . . . 103
Administration Change Notification . . . . . . . . . . . . . . . . . . . . 105
Detailed description of Administration Change Notification . . . . . . . . . . . . 105
Administering Administration Change Notification. . . . . . . . . . . . . . . . . 105
Prerequisites for administering Administration Change Notification . . . . . 106
Screens for administering Administration Change Notification . . . . . . . . 106
Initiating Administration Change Notification . . . . . . . . . . . . . . . . . . 106
Reports for Administration Change Notification . . . . . . . . . . . . . . . . . . 107
Considerations for Administration Change Notification . . . . . . . . . . . . . . 107
Interactions for Administration Change Notification . . . . . . . . . . . . . . . . 107
Administration Without Hardware . . . . . . . . . . . . . . . . . . . . . 109
Detailed description of Administration Without Hardware . . . . . . . . . . . . . 109
Physical characteristics of an AWOH telephone . . . . . . . . . . . . . . . . 109
User-activated features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Association and disassociation . . . . . . . . . . . . . . . . . . . . . . . . . 110
Phantom extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Administering Administration Without Hardware . . . . . . . . . . . . . . . . . . 111
Prerequisites for administering Administration Without Hardware . . . . . . 111
Screens for administering Administration Without Hardware . . . . . . . . . 111
Assigning AWOH for a hunt group queue . . . . . . . . . . . . . . . . . . . . 112
Assigning AWOH to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 113
Assigning AWOH to an attendant console . . . . . . . . . . . . . . . . . . . 114
Assigning AWOH to a data module . . . . . . . . . . . . . . . . . . . . . . . 115
Reports for Administration Without Hardware. . . . . . . . . . . . . . . . . . . . 115
Considerations for Administration Without Hardware . . . . . . . . . . . . . . . 116
Interactions for Administration Without Hardware . . . . . . . . . . . . . . . . . 116
Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Detailed description of Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . 125
Administering Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . 125
Prerequisites for administering Alphanumeric Dialing . . . . . . . . . . . . . 126
Screens for administering Alphanumeric Dialing . . . . . . . . . . . . . . . . 126
Reports for Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Considerations for Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . 126
Interactions for Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . 127
Issue4 February 2006 5
Contents
Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Detailed description of Announcements . . . . . . . . . . . . . . . . . . . . . . 129
Voice Announcements over LAN . . . . . . . . . . . . . . . . . . . . . . . . 130
VAL Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Local announcements on media gateways . . . . . . . . . . . . . . . . . . . 131
Announcement devices and types . . . . . . . . . . . . . . . . . . . . . . . . 132
Analog line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
DS1 types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Auxiliary trunk types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Integrated types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Barge-in announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Barge-in operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Non-barge-in operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Announcement sources in the G700, G350, and G250 Media Gateway . . . . 135
Compression rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Announcement sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Announcement recordings . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Announcement session process . . . . . . . . . . . . . . . . . . . . . . . 137
Locally Sourced Announcements and Music . . . . . . . . . . . . . . . . . . 137
Administering Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Prerequisites for administering Announcements . . . . . . . . . . . . . . . . 138
Screens for administering Announcements . . . . . . . . . . . . . . . . . . 139
Adding announcement extensions . . . . . . . . . . . . . . . . . . . . . . . 141
Adding a TN2501AP VAL circuit pack . . . . . . . . . . . . . . . . . . . . . . 144
Displaying all announcements . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Setting up a media gateway for announcements . . . . . . . . . . . . . . . . 148
Recording and changing announcements . . . . . . . . . . . . . . . . . . . 150
Deleting and erasing announcements . . . . . . . . . . . . . . . . . . . . . . 151
Deleting an announcement extension . . . . . . . . . . . . . . . . . . . . 152
Erasing an announcement source . . . . . . . . . . . . . . . . . . . . . . 152
Setting up continuous-play announcements . . . . . . . . . . . . . . . . . . 153
Recording VAL announcements . . . . . . . . . . . . . . . . . . . . . . . . . 153
Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Announcement file format requirements . . . . . . . . . . . . . . . . . . 154
Converting announcement files to VAL format . . . . . . . . . . . . . . . . . 155
Converting announcements for Interactive Voice Response . . . . . . . . . 156
Deleting VAL announcements . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Using the SAT to delete individual VAL announcement files . . . . . . . 157
Using the SAT to delete all VAL announcements on a circuit pack . . . . 158
Using FTP to Manage VAL announcements . . . . . . . . . . . . . . . . . . . 159
6 Feature Description and Implementation for Avaya Communication Manager
Contents
Setting up an FTP session . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Performing tasks in an FTP session . . . . . . . . . . . . . . . . . . . . . 161
Recording announcements for TTY callers . . . . . . . . . . . . . . . . . . . 164
Reports for Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Viewing the Event Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Viewing Voice Announcement Measures . . . . . . . . . . . . . . . . . . . . 167
Considerations for Announcements . . . . . . . . . . . . . . . . . . . . . . . . . 168
Interactions for Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Troubleshooting Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Announcement capacities and load balancing . . . . . . . . . . . . . . . . . 170
Non-volatile storage of announcements on VAL . . . . . . . . . . . . . . . . 170
Attendant Auto Start and Don’t Split . . . . . . . . . . . . . . . . . . . 173
Detailed description of Attendant Auto Start and Don’t Split . . . . . . . . . . . 173
Auto Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Don’t Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Administering Attendant Auto Start and Don’t Split . . . . . . . . . . . . . . . . 174
Prerequisites for administering Attendant Auto Start and Don’t Split . . . . 174
Screens for administering Attendant Auto Start and Don’t Split . . . . . . . 174
Assigning a Don’t Split button . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Reports for Attendant Auto Start and Don’t Split . . . . . . . . . . . . . . . . . . 175
Considerations for Attendant Auto Start and Don’t Split . . . . . . . . . . . . . . 176
Interactions for Attendant Auto Start and Don’t Split . . . . . . . . . . . . . . . 176
Attendant Auto-Manual Splitting . . . . . . . . . . . . . . . . . . . . . . 177
Detailed description of Attendant Auto-Manual Splitting . . . . . . . . . . . . . 177
Administering Attendant Auto-Manual Splitting . . . . . . . . . . . . . . . . . . 177
Prerequisites for administering Attendant Auto-Manual Splitting . . . . . . . 178
Screens for administering Attendant Auto-Manual Splitting . . . . . . . . . . 178
Reports for Attendant Auto-Manual Splitting . . . . . . . . . . . . . . . . . . . . 178
Considerations for Attendant Auto-Manual Splitting . . . . . . . . . . . . . . . . 178
Interactions for Attendant Auto-Manual Splitting . . . . . . . . . . . . . . . . . . 178
Attendant Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Detailed description of Attendant Backup . . . . . . . . . . . . . . . . . . . . . 179
Attendant Backup Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Administering Attendant Backup . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Prerequisites for administering Attendant Backup . . . . . . . . . . . . . . . 181
Issue4 February 2006 7
Contents
Screens for administering Attendant Backup . . . . . . . . . . . . . . . . . . 181
Setting up Attendant Backup telephones . . . . . . . . . . . . . . . . . . . . 182
Configuring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Defining Class of Service console permissions . . . . . . . . . . . . . . 183
Assigning console permissions to backup telephones . . . . . . . . . . 184
Training designated users . . . . . . . . . . . . . . . . . . . . . . . . . . 186
End-user procedures for Attendant Backup . . . . . . . . . . . . . . . . . . . . 186
Reports for Attendant Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Considerations for Attendant Backup . . . . . . . . . . . . . . . . . . . . . . . . 187
Interactions for Attendant Backup . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Attendant Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Detailed description of Attendant Call Waiting . . . . . . . . . . . . . . . . . . . 189
Administering Attendant Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . 190
Prerequisites for administering Attendant Call Waiting . . . . . . . . . . . . 190
Screens for administering Attendant Call Waiting . . . . . . . . . . . . . . . 190
Setting up single-line telephones . . . . . . . . . . . . . . . . . . . . . . . . 191
Changing the call-waiting signal . . . . . . . . . . . . . . . . . . . . . . . . . 192
Modifying timed intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Reports for Attendant Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . 194
Considerations for Attendant Call Waiting . . . . . . . . . . . . . . . . . . . . . 194
Interactions for Attendant Call Waiting . . . . . . . . . . . . . . . . . . . . . . . 195
Attendant Calling of Inward Restricted Stations . . . . . . . . . . . . . 197
Detailed description of Attendant Calling of Inward Restricted Stations . . . . . 197
Administering Attendant Calling of Inward Restricted Stations . . . . . . . . . . 197
Prerequisites for administering Attendant Calling of
Inward Restricted Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Screens for administering Attendant Calling of Inward Restricted Stations . 198
Setting up Class of Restriction override . . . . . . . . . . . . . . . . . . . . 198
Reports for Attendant Calling of Inward Restricted Stations. . . . . . . . . . . . 198
Considerations for Attendant Calling of Inward Restricted Stations. . . . . . . . 199
Interactions for Attendant Calling of Inward Restricted Stations . . . . . . . . . 199
Attendant Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Detailed description of Attendant Conference . . . . . . . . . . . . . . . . . . . 201
Administering Attendant Conference . . . . . . . . . . . . . . . . . . . . . . . . 201
Prerequisites for administering Attendant Conference . . . . . . . . . . . . 201
Screens for administering Attendant Conference . . . . . . . . . . . . . . . 202
8 Feature Description and Implementation for Avaya Communication Manager
Contents
Setting up Attendant Conference . . . . . . . . . . . . . . . . . . . . . . . . 202
Reports for Attendant Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Considerations for Attendant Conference . . . . . . . . . . . . . . . . . . . . . 204
Interactions for Attendant Conference . . . . . . . . . . . . . . . . . . . . . . . 204
Attendant Control of Trunk Group Access . . . . . . . . . . . . . . . . 207
Detailed description of Attendant Control of Trunk Group Access . . . . . . . . 207
Administering Attendant Control of Trunk Group Access . . . . . . . . . . . . . 208
Prerequisites for administering Attendant Control of Trunk Group Access . 208
Screens for administering Attendant Control of Trunk Group Access . . . . 209
Setting the trunk group threshold . . . . . . . . . . . . . . . . . . . . . . . . 209
Assigning Attendant Control of Trunk Group Access buttons . . . . . . . . 209
Reports for Attendant Control of Trunk Group Access . . . . . . . . . . . . . . . 210
Considerations for Attendant Control of Trunk Group Access. . . . . . . . . . . 210
Interactions for Attendant Control of Trunk Group Access . . . . . . . . . . . . 211
Attendant Direct Extension Selection . . . . . . . . . . . . . . . . . . . 213
Detailed description of Attendant Direct Extension Selection . . . . . . . . . . . 213
Standard DXS Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Enhanced DXS Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Group Display button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Administering Attendant Direct Extension Selection . . . . . . . . . . . . . . . . 215
Prerequisites for administering Attendant Direct Extension Selection . . . . 215
Screens for administering Attendant Direct Extension Selection . . . . . . . 215
Reports for Attendant Direct Extension Selection . . . . . . . . . . . . . . . . . 215
Considerations for Attendant Direct Extension Selection . . . . . . . . . . . . . 216
Interactions for Attendant Direct Extension Selection . . . . . . . . . . . . . . . 216
Attendant Direct Trunk Group Selection . . . . . . . . . . . . . . . . . 217
Detailed description of Attendant Direct Trunk Group Selection . . . . . . . . . 217
Administering Attendant Direct Trunk Group Selection . . . . . . . . . . . . . . 218
Prerequisites for administering Attendant Direct Trunk Group Selection . . 218
Screens for administering Attendant Direct Extension Selection . . . . . . . 218
Reports for Attendant Direct Trunk Group Selection . . . . . . . . . . . . . . . . 218
Considerations for Attendant Direct Trunk Group Selection . . . . . . . . . . . 219
Interactions for Attendant Direct Trunk Group Selection . . . . . . . . . . . . . 219
Issue4 February 2006 9
Contents
Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Detailed description of Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . 221
Administering Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Prerequisites for administering Attendant Intrusion . . . . . . . . . . . . . . 222
Screens for administering Attendant Intrusion . . . . . . . . . . . . . . . . . 222
Assigning an intrusion button . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Reports for Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Considerations for Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . . . 223
Interactions for Attendant Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . 224
Attendant Lockout - Privacy . . . . . . . . . . . . . . . . . . . . . . . . 225
Detailed description of Attendant Lockout - Privacy . . . . . . . . . . . . . . . . 225
Administering Attendant Lockout - Privacy . . . . . . . . . . . . . . . . . . . . . 225
Prerequisites for administering Attendant Lockout - Privacy . . . . . . . . . 225
Screens for administering Attendant Lockout - Privacy . . . . . . . . . . . . 226
Activating or deactivating the Attendant Lockout - Privacy feature . . . . . . 226
Reports for Attendant Lockout - Privacy. . . . . . . . . . . . . . . . . . . . . . . 227
Considerations for Attendant Lockout - Privacy . . . . . . . . . . . . . . . . . . 227
Interactions for Attendant Lockout - Privacy . . . . . . . . . . . . . . . . . . . . 228
Attendant Override of Diversion Features . . . . . . . . . . . . . . . . 229
Detailed description of Attendant Override of Diversion Features . . . . . . . . 229
Administering Attendant Override of Diversion Features . . . . . . . . . . . . . 229
Prerequisites for administering Attendant Override of Diversion Features . . 229
Screens for administering Attendant Override of Diversion Features . . . . 230
Reports for Attendant Override of Diversion Features . . . . . . . . . . . . . . . 230
Considerations for Attendant Override of Diversion Features . . . . . . . . . . . 230
Interactions for Attendant Override of Diversion Features. . . . . . . . . . . . . 230
Attendant Priority Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Detailed description of Attendant Priority Queue . . . . . . . . . . . . . . . . . . 231
Priority by Call Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Priority by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Administering Attendant Priority Queue . . . . . . . . . . . . . . . . . . . . . . 233
Prerequisites for administering Attendant Priority Queue . . . . . . . . . . . 234
Screens for administering Attendant Priority Queue . . . . . . . . . . . . . . 234
Setting category priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Setting the number of calls in the queue . . . . . . . . . . . . . . . . . . . . 235
10 Feature Description and Implementation for Avaya Communication Manager