Table Of ContentCommunications
in Computer and Information Science 284
Stefan Oppl Albert Fleischmann (Eds.)
S-BPM ONE - Education
and Industrial Developments
4th International Conference, S-BPM ONE 2012
Vienna,Austria,April 4-5, 2012
Proceedings
1 3
VolumeEditors
StefanOppl
JohannesKeplerUniversityLinz
DepartmentofBusinessInformationSystems
CommunicationsEngineering
Freistaedterstrasse315
4040Linz,Austria
E-mail:[email protected]
AlbertFleischmann
MetasonicAG
MünchnerStrasse29
Hettenshausen
85276Pfaffenhofen,Germany
E-mail:albert.fl[email protected]
ISSN1865-0929 e-ISSN1865-0937
ISBN978-3-642-29293-4 e-ISBN978-3-642-29294-1
DOI10.1007/978-3-642-29294-1
SpringerHeidelbergDordrechtLondonNewYork
LibraryofCongressControlNumber:2012934506
CRSubjectClassification(1998):H.3.5,H.4,J.1
©Springer-VerlagBerlinHeidelberg2012
Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialis
concerned,specificallytherightsoftranslation,reprinting,re-useofillustrations,recitation,broadcasting,
reproductiononmicrofilmsorinanyotherway,andstorageindatabanks.Duplicationofthispublication
orpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965,
initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.Violationsareliable
toprosecutionundertheGermanCopyrightLaw.
Theuseofgeneraldescriptivenames,registerednames,trademarks,etc.inthispublicationdoesnotimply,
evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotectivelaws
andregulationsandthereforefreeforgeneraluse.
Typesetting:Camera-readybyauthor,dataconversionbyScientificPublishingServices,Chennai,India
Printedonacid-freepaper
SpringerispartofSpringerScience+BusinessMedia(www.springer.com)
Preface
Startingfrom2009,S-BPMONEhastraditionallybroughttogetherscientistsand
practitionersfromthefieldofsubject-orientedbusinessprocessmanagement.This
tradition not only was reflected in the lively interactions at the conference itself
but has also always been visible in the variety of published contributions, rang-
ing fromformalmodels for business processmodeling to evaluationsof end-user
applicationsinbusinessandeducation.
We are proud that this year’s S-BPM ONE was able to continue and even
strengthen the tradition of facilitating the discourse of researchers, developers,
educatorsandpractitioners.Forthefirsttime,thecontributionstoS-BPMONE
2012 are published in two distinct volumes, reflecting the rising awareness of
subject-oriented business process management in academia as well as industry
and education.
In all, 19 contributions that were selected from the practically oriented
submissionsto the conferenceareincluded inthese adjunct proceedings.Allthe
paperspublishedinthisvolumehavegonethroughthesamerigorouspeer-review
processasthepaperspublishedintheLNBIP104proceedings.Wewouldliketo
thank the members of the Program Committee for providing high-quality feed-
back on the papers included in this volume and the authors for sharing their
expertiseandexperienceswiththeS-BPMcommunity.
Finally, we cordially thank Alfred Hofmann and Leonie Kunz from Springer
for their assistance and support during the preparations of this volume.
April 2012 Stefan Oppl
Albert Fleischmann
Organization
Executive Committee
Conference Chair
Christian Stary Johannes Kepler University Linz, Austria
Organizing Chair
Stefan Oppl Johannes Kepler University Linz, Austria
Organizing Committee
Stefan Oppl (Chair) Johannes Kepler University Linz, Austria
Dominik Wachholder Institute of Innovative Process Management,
Germany
Werner Schmidt Ingolstadt University of Applied Sciences,
Germany
Program Committee
Christian Stary (Chair) Johannes Kepler University Linz, Austria
Franz Barachini BIC-Austria, Austria
Thomas Bahlinger FH Nu¨rnberg, Germany
Reza Barkhi Virginia Tech, USA
Noureddine Belkhatir University of Grenoble-LIG France, France
Freimut Bodendorf University of Erlangen-Nu¨rnberg,Germany
Yeong-Long Chen National Chiao Tung University, Taiwan
Anke Dittmar University of Rostock, Germany
Peter Forbrig University of Rostock, Germany
Alexander Gromoff Moscow National Research University,
Higher School of Economics (HSE), Russia
Lutz Heuser AGT Group (R&D) GmbH, Germany
Ebba Thora Hvannberg University of Iceland, Iceland
John Krogstie Norwegian University of Science and
Technology, Norway
Florian Lautenbacher SysTec-CAx GmbH, Germany
Juhnyoung Lee IBM T.J. Watson Research Center, USA
Christopher Lueg University of Tasmania, Australia
Tansel O¨zyer Ekonomi ve Teknoloji U¨niversitesi, Turkey
Carlos Pedrinaci The Open University, UK
Stefan Reinheimer BIK GmbH, Germany
Gustavo Rossi LIFIA. F. Informatica, UNLP, Argentina
VIII Organization
Gabriele Saueressig University of Applied Science
Wu¨rzburg-Schweinfurt, Germany
Werner Schmidt Ingolstadt University of Applied Sciences,
Germany
Detlef Seese Karlsruhe Institute of Technology, Germany
Robert Singer FH Joanneum Graz, Austria
Renate Strazdina Ernst&Young Baltic SIA, Latvia
Alexandra Totter ByElement GmbH, Switzerland
Eric Tsui The Hong Kong Polytechnic University, China
Gerrit van der Veer OpenUniversityNetherlands,TheNetherlands
Nikolas Vidakis Technological Education Institution of Crete,
Greece
James Weber St. Cloud State University, USA
Cornelia Zehbold Ingolstadt University of Applied Sciences,
Germany
Erwin Zinser FH Joanneum Graz, Austria
Sponsoring Institutions
Metasonic AG, Pfaffenhofen-Hettenshausen, Germany
VALIAL Solution GmbH, Ilmmu¨nster, Germany
Infomedia Services G.m.b.H., Vienna, Austria
Competence Center on Knowledge Management, JKU, Linz, Austria
IANES(InteractiveAcquisition,NegotiationandEnactmentofSubject-Oriented
Business Process Knowledge) – EU FP 7 Marie Curie IAPP
Reiner ConsSys, Cham, Switzerland
Format Werk GmbH, Gunskirchen, Austria
Organization IX
Table of Contents
A Current Assessment of the Quality and State of the Art of Process
Management: A Discussion of Results from a Recent Survey .......... 1
Thomas J. Olbrich and Norbert Kaiser
A Proposal for Modeling Standards for Subject-Oriented Modeling
with PASS: A Paper for the Interactive Education Material Track
for Modeling Principles Based on the Usage of the Metasonic Build
PASS-Editor and Their PASS-Engine............................... 16
Matthes Elstermann and Detlef Seese
Designing a Public Management Process with S-BPM ................ 33
Stefan Obermeier and Thomas Keller
Development of an Integrated Procedure Model for Optimization of
Distribution Processes within Industry.............................. 41
Uwe Brunner and Katharina Schiefer
How to Learn to “Speak S-BPM” - Lessons from Language Learning ... 57
Edith Stary
In or Out? A Student Project on the Enrollment Process: Developing a
Reference Model for a Service-OrientedPortal through S-BPM Process
Exploration ..................................................... 77
Norbert Graef, Nils To¨lle, Oliver Scho¨ll, and Detlef Seese
Mapping Possibilities of S-BPM and BPMN 2.0: Implementing a BPM
Interface ....................................................... 91
Stephan Sneed
Mapping the Integrated Care Pathway into BPM for Health Case
Management .................................................... 106
Hessah AlSalamah, Alex Gray, and David Morrey
New Modeling Concepts in S-BPM: The First Implementation of the
“Message Guard” and “Macro” Behavior Extensions ................. 121
Florian Strecker
Process Algebra and the Subject-Oriented Business Process
Management Approach ........................................... 135
Robert Singer and Matthias Teller
ProcessWiki: A Contribution for Bridging the Last Mile Problem in
Automotive Retail ............................................... 151
Matthias Kurz, Sebastian Huber, and Bernd Hilgarth
XII Table of Contents
Requirements for Business Process Management Systems Supporting
Business Process Agility .......................................... 168
Richard Heininger
S-BPM Education on the Dalton Plan: An E-Learning Approach....... 181
Georg Weichhart
Smart4sense2act: Introducing an Organic Approach to Task and
Process Design .................................................. 194
Fritz Bastarz and Patrick Halek
SMART - Knowledge Enriched S-BPM ............................. 202
Ricarda Vierlinger
Subjective Security and Safety – S-BPM as a Base for the Description
of Security and Safety Objectives .................................. 214
Max Dirndorfer, Barbara Handy, Josef Schneeberger, and
Herbert Fischer
TAPIR: Wiki-Based Task and Personal Information Management
Supporting Subjective Process Management ......................... 220
Uwe V. Riss
The Effect of Process-Oriented Organizational Design on Firm
Performance: A Comparison of Manufacturing and Service
Organizations ................................................... 236
Doris Weitlaner
Using Concurrent Task Trees for Stakeholder-Centered Modeling and
Visualization of Business Processes................................. 237
Jens Kolb, Manfred Reichert, and Barbara Weber
Author Index.................................................. 253
A Current Assessment of the Quality and State of the Art
of Process Management
A Discussion of Results from a Recent Survey
Thomas J. Olbrich and Norbert Kaiser
taraneon Process TestLab
Office Saarbruecken, Pfaffenkopfstrasse 21M, 66125 Saarbruecken, Germany
{thomas.olbrich,norbert.kaiser}@taraneon.com
Abstract. During the second half of 2011 we conducted a survey into the quali-
ty and state of the art of business process management. The survey results –
based on face to face interviews as well as responses to an online questionnaire
from 150 companies – provide a good indication of the challenges companies
are facing when designing, implementing and operating processes. In this paper
we present an overview of the main results and provide some discussion of their
implications.
Keywords: Process quality, design defects, implementation errors, training and
education.
1 Introduction
In a keynote presentation in 2010 we put forward the argument that while available
functional capabilities of business process management systems (BPMS) had vastly
increased over the past 10 years, this development has not been mirrored in the capa-
bilities of companies to make use of BPMS[2] in the sense of
• creating processes more swiftly, more efficiently, with fewer errors,
• of implementing said processes to a higher level of satisfaction from the point of
view of the business users
• operating and running the processes with an inherent management component.
In order to validate these points of view, the taraneon Process TestLab in close coop-
eration with the University of Applied Sciences Koblenz (FH Koblenz) decided to
conduct an in-depth study into current practices in enterprises. The objectives of the
study were to
• identify current approaches to designing, implementing and operating business
processes
• elicit survey participant assessments of the perceived quality of these tasks
• identify general areas of concern but also to
• derive – where possible – best-practice approaches.
S. Oppl and A. Fleischmann (Eds.): S-BPM ONE 2012, CCIS 284, pp. 1–15, 2012.
© Springer-Verlag Berlin Heidelberg 2012
